Retail Area/Regional Manager

Wellington, New Zealand

Do you have a real passion for and a deep understanding of the retail environment? Are you an inspiring and experienced regional or multi-store manager looking for your next challenge? Icebreaker is an authentic, edgy and sustainable merino clothing company, and we’re looking for a Retail Area/Regional Manager to develop and lead our successful NZ/AU retail stores into their next phase of growth.

The culture at Icebreaker is likely to be different to anywhere you’ve worked before. Icebreaker is about innovation, inspiration and opportunity. Sustainability and respect for nature are at the heart of the Icebreaker ethos. We care about and support the people we work with, and we provide them with opportunities to develop professionally and personally. We’ll value your opinion, and we’ll give you the freedom to be yourself.

You will be responsible for the retail channel sales and profit budgets being met by providing business leadership to store managers; developing, recommending and initiating strategies to enhance performance of our 7 (and growing) Touch Labs and Outlet stores; ensuring operational policies and processes are optimised and adhered to; managing retail HR and recruitment processes,  devising and implementing outlet promotions, managing the annual training calendar including product, sales and customer service programs, and actively contributing to the sharing of retail best practice globally.

To be successful in this role, you will have the following skills and experience: 

• Demonstrated success in a regional management role, responsible for a number of stores, preferably including outlet;
• Proven capability in implementing business plans and strategies;
• Experience in mentoring and coaching teams to succeed;
• Exceptional time management skills;
• Outstanding leadership and people management skills;
• A relevant tertiary qualification;
• Highly numerate with previous accountability over P&L;
• Insightful, and have a high level of commercial acumen and sound judgment;
• Have strategic vision and are able to engage, persuade and motivate others;
• Excellent communication  skills;  
• A great sense of humour and able to contribute to the team culture;  and
• Flexible and able to adapt well to changing business requirements.

Please send your application to:

Human Resources

Email your application to: hr@icebreaker.com

Sales/Operations Analyst

Wellington, New Zealand

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors with your exceptional sales skills?

We have a talented, passionate and fun New Zealand team based in Wellington, New Zealand and we’re looking for a Sales/Operations Analyst to be part of our success.   This is a new position to support our rapid growth.

You will be an integral part of our Operations team to ensure ‘right product, right place, and right time’ at lowest cost to serve.   You will work with both the NZ team as well as head office to ensure seamless order management with the 3PL (third party logistics) by driving day to day workflow management. In addition the role will have components of demand planning, reporting and inventory management. You will deliver sound information to help drive commercial decisions around best use of working capital.

To be successful in this role you will have the following skills and experience:

• A proven track record in demand planning or sales analysis, preferably in the apparel industry;

• Passion for the outdoors and all that Icebreaker stands for;

• A relevant tertiary qualification;

• Excellent communication  and presentation skills;

• Strong relationship building and management skills;

• A great sense of humor and ability to contribute to the team culture;

• Demonstrate strong excel skills, data analysis and are motivated to resolve root cause anaylsis

• Insightful, and have a high level of commercial acumen and sound judgment;

• Great time-management and prioritizing skills;

• Flexible and able to adapt well to changing business requirements;

• Demonstrate outstanding customer service standards;

• Able work well remotely and spend time on the road; and

• Possess strong MS Office skills.

To learn more about Icebreaker, please look around our website.

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you. Please send your CV and a covering letter explaining why you’d be right for Icebreaker to hr@icebreaker.com

Please send your application to:

Human Resources

Email your application to: hr@icebreaker.com

Account Manager - North East Regional

Sydney, Australia

Please send your application to:

Human Resources

Email your application to: hr@icebreaker.com

Finance Assistant

Vancouver, Canada

Do you want to be part of a successful company that designs and distributes an authentic, natural and sustainable product and has a great company culture?

We currently supply our 100% New Zealand merino outdoor clothing to over 2000 stores in 30 countries and are growing quickly.

With our global head office in Wellington New Zealand, we have wholly owned subsidiaries in the USA, Canada, Australia, Germany, Switzerland, France and Eastern Europe and employ over 250 people globally.

The culture at Icebreaker is likely to be different to anywhere you’ve worked before. Icebreaker is about innovation, inspiration and opportunity. Sustainability and the human spirit are at the heart of the Icebreaker ethos.

We have a talented, passionate and fun team based in Vancouver, Canada and we’re looking for a Finance Assistant to be part of our success.

The Finance Assistant will work with the Accountant, the Icebreaker Canada Sales Team and other external teams to maximise Icebreaker Merino Clothing’s commercial success through the provision of timely and accurate information to assist in effective decision-making.

The role holds accountability for the processing of Accounts Payable and Accounts Receivable, as well as performing various periodic reconciliations.

To be successful in this role you will have the following skills and experience:

• Essential to have 2-3 years’ experience in accounts with experience in AP/AR, reconciliations;

• Good working knowledge of Excel;

• Fluent in both English and French (spoken);

• Experience with accounting software; Knowledge of Navision an asset;

• Communication skills must be strong as you will be required to liaise with staff from various teams and backgrounds, as well as customers across the country;

• Proven initiative and problem-solving ability;

• Ability to question existing systems and processes and implement improvement;

• Experience working in a dynamic environment, ideally in the manufacturing or retail industry;

• Good time management ability;

• High level of attention to detail and accuracy;

• Team player;

To learn more about Icebreaker, please take a look around our website.

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you. Please send your CV and a covering letter explaining why you’d be right for Icebreaker to hr.ca@icebreaker.com by September 10th, 2010.

Please send your application to:

Human Resources

Email your application to: hr.ca@icebreaker.com

Finance Assistant

Starnberg, Bayern, Germany

• Minimum of 2-3 years’ experience in an accounting role, in a seasonal, product based company, including:
  • accounts payable experience
  • accounts receivable experience
  • general accounting duties
  • monthly reporting
  • strong GL and other system skills (Excel and preferably Navision)
• Essential to be fluent in English, German and preferably Swedish
• Flexible and able to adapt well to changing business requirements
• Excellent time management skills and ability to meet deadlines
• Strong communication and relationship management skills
• Proven problem-solving ability
• Proactive and able to question existing systems and processes and implement improvements
• High level of accuracy and attention to detail
• Ability to work well independently and as part of a team

Please send your application to:

Human Resources

Email your application to: hr@icebreaker.com

Sales Operations Analyst

Starnberg, Bayern, Germany

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors with your exceptional planning skills?

We have a talented, passionate and fun team based in Starnberg, Bayern, Germany and we’re looking for a Sales Operations Analyst to be part of our success. This is a new position to support our rapid growth.

You will report to the Sales Operations Manager and be an integral part of our Sales Operations team to help us get the right information and data at the right time to support sales.  You will report on sales numbers, forecast accuracy and analyse inventory to identify trends, sales opportunities and risks. You will also ensure the integrity of the database in our ERP system.

To be successful in this role you will have the following skills and experience:

• A proven track record in a demand analyst or sales analyst position (preferably in the apparel industry) for a minimum of 3 years

• Passion for the outdoors and all that Icebreaker stands for;

• A relevant tertiary qualification;

• Fluent in German and English (spoken and written);

• High energy, a great sense of humor and able to contribute to the team culture;

• Advanced MS Office experience; expertise in MS Excel;

• Demonstrated experience in actively seeking out and offering suggestions for ongoing process improvement;

• Detail oriented with strong analytical, organizational and problem solving skills;

• Ability to resolve conflict and manage multiple priorities;

• Ability to elevate strategic concerns to Management Team in a timely and accurate manner;

• Strong verbal and written communication skills including meeting facilitation and presentations;

• Strong knowledge of cross team collaboration;

• Flexible with Ability to exercise high degree of professionalism

• Sound judgment and ability to provide information toward the determination of policy and strategy;

To learn more about Icebreaker, please look around our website.

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you. Please send your CV and a covering letter in English (including salary expectations and your earliest possible start date) explaining why you’d be right for Icebreaker to hr.de@icebreaker.com or post your application to Icebreaker Pure Merino GmbH, Personalabteilung, Schlossbergstrasse 1, 82319 Starnberg, Germany.

Please send your application to:

Human Resources

Email your application to: hr.de@icebreaker.com

Account Manager – Bike & Run Apparel (whole Swiss territory)

Zürich, Switzerland

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors especially running and cycling with your exceptional account management and sales skills?

We are looking for an Account Manager to specialize in our Technical Sports apparel product: bike, run and endurance sports.

The culture at Icebreaker is likely to be different to anywhere you’ve worked before. Icebreaker is about innovation, inspiration and opportunity. Sustainability and the human spirit are at the heart of the Icebreaker ethos.

We have a talented, passionate and fun Swiss team based in Zürich and Le Châble and we’re looking for an experienced Account Manager to be part of our success.   This is a new position to support our rapid growth.

Reporting to the Sales Manager for Switzerland, you will be an integral part of our Swiss sales team and be responsible for managing existing accounts and developing new business in the run and bike channels to drive category growth for Icebreaker and    unleash the potential of our brand in the Swiss market. This will involve working closely with our retail partners to strengthen our presence in the Swiss market.. You will also be responsible for delivering sales and marketing systems that drive retail sell through success for your accounts.

To be successful in this role you will have the following skills and experience:

• Good experience in bike / run / endurance sport sales;

• A relevant tertiary qualification;

• Strong motivation to meet sales targets;

• Outstanding customer service standards;

• Excellent communication  and sales presentation skills;

• Strong relationship building and management skills;

• A passion for sports and the outdoors;

• Insightful, and have a high level of commercial acumen and sound judgment;

• Great time-management and prioritizing skills;

• A great sense of humour and ability to contribute to the team culture;

• Flexible and able to adapt well to changing business requirements;

• Able to work well remotely and spend time on the road especially for prospecting;

• Strong MS Office skills;

• Fluent in  Swiss German, French and English.

To learn more about Icebreaker, please visit www.icebreaker.com (or look around our website)

Please send your application to:

Human Resources

Email your application to: hr.ch@icebreaker.com

Account Manager - New Business (Switzerland)

Le Chable (VS), Switzerland

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors with your exceptional business development and sales skills?   The culture at Icebreaker is likely to be different to anywhere you’ve worked before. Icebreaker is about innovation, inspiration and opportunity. Sustainability and the human spirit are at the heart of the Icebreaker ethos.

We have a talented, passionate and fun team based in Switzerland and in response to our growth plans, we’re adding the key new position of Account Manager – New Business to our Sales team, based in Zurich.

In this position you will lead a major new business development initiative within two new channels, offering you both challenge and reward. If you like that kind of stuff and have been successful doing it then this could be your ideal role. You will be developing long term sustainable relationships and long term value for our customers. While you will be an integral part of our sales team, you will report directly to the General Manager, and be independently responsible for unleashing the potential of our brands in these new channels. Developing business plans, contributing to the development of marketing plans and building business relationships with key accounts and partners will be critical to your success. 

To be successful in this role you will have the following skills, experience and personal traits:

• A proven track record in business development, or professional sales;

• Proven effectiveness in generating new business through original sales techniques;

• Experience in corporate sales and sporting goods is an advantage;

• Passion for the outdoors and all that Icebreaker stands for;

• A relevant tertiary qualification, strong MS Office skills, and good grasp on cost analysis;

• Fluent in Swiss-German, and competent in French and English;

• Skilled at managing professional buyers and brokering big budget deals;

• Self-motivated, goal seeker able to work well remotely and spend time on the road;

• Confidence, with initiative to remain positive and focused on goals, regardless of Insightful, and have a high level of commercial acumen and sound judgment;

• Strong relationship building and management skills, and motivated by meeting targets;

• Strong and engaging presenter, able to transmit key messages to a new industry;

• Great time-management and prioritizing skills;

• A great sense of humor and ability to contribute to the team culture.

To learn more about Icebreaker, please visit www.icebreaker.com and look around our website.

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you.  Please send your CV and a covering letter in English explaining why you’d be right for Icebreaker and this opportunity to hr.ch@icebreaker.com 

Please send your application to:

Human Resources

Email your application to: hr.ch@icebreaker.com

Customer Operations Manager - Switzerland

Switzerland

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors with your exceptional skills as a Customer Operations Manager?

Our Swiss team is 17 people, with back office in Le Chable, Valais, and sales office in Zurich. This role could be based in either office, with regular travel between the two.

The Customer Operations Manager will work closely with the Sales Operations Manager, Sales Manager and the Customer Services Team to maximize Icebreaker commercial success through the execution of on time product delivery and order hold management.

The role holds accountability for active order management and full responsibility of the warehouse management as well as key involvement in inventory control strategy, processes and customer services leadership for Icebreaker.

In addition, this role holds accountability for inbound logistics coordination of inventory and merchandizing imports.

To be successful in this role you will have the following skills and experience:

• A proven track record in Operations in the apparel industry, with a minimum of 3 years experience, preferably in Wholesale, Retail, and E-Commerce channels;
• knowledge of procedures used in logistics operations;
• knowledge of and experience in implementing EDI solutions with Customers;
• Proficient financial skills and knowledge, including ability to optimize resources to create profitability;
• Proficient in mid-tier ERP systems;
• Advanced MS Office experience; expertise in MS Excel;
• Demonstrated experience in actively seeking out and offering suggestions for ongoing process improvement;
• Detail oriented with strong organizational and problem solving skills;
• Ability to resolve conflict and manage multiple priorities;
• Strong verbal and written communication skills including meeting facilitation and presentations;
• Ability to elevate strategic concerns to Management Team in a timely and accurate manner;
• Ability to develop strong working relationships with Management Team and external resources;
• Strong knowledge of cross team collaboration;
• Sound judgment and ability to provide information toward the determination of policy and strategy;
• Ability to exercise high degree of professionalism;
• High energy, a great sense of humour and ability to contribute to the team culture;

To learn more about Icebreaker, please look around our website.

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you. Please send your CV and a covering letter in English explaining why you’d be right for Icebreaker to hr.ch@icebreaker.com.

Please send your application to:

Human Resources

Email your application to: hr.ch@icebreaker.com

Customer Service Representative-Switzerland

Switzerland

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors with your exceptional customer service skills?

Our Swiss team is 17 people, with back office in Le Chable, Valais, and sales office in Zurich. This role could be based in either office, with regular travel between the two.

The culture at Icebreaker is likely to be different to anywhere you’ve worked before. Icebreaker is about innovation, inspiration and opportunity. Sustainability and the human spirit are at the heart of the Icebreaker ethos.

As a Customer Service Representative in our Switzerland Operations team based, you will be the first point of contact for our retailers and customers, providing information about products, orders, deliveries, promotions and sales issues. You will provide a first class customer service experience to all who touch the business.   You will also be responsible for managing an account portfolio, which will include outbound sales and service calls.

To be successful in this role, you will have the following skills and experience:

• Previous experience and successful track record in a Customer Service or Sales Support role, in a fast-paced, high growth company;

• Excellent written and oral communication skills in Swiss German, French, and English. Ideally mother tongue German or French.

• Strong service ethic, believes that nothing is too much trouble and maintains an open and positive disposition;

• A confident, articulate and positive phone manner;

• Experience working with computer systems and software;

• High attention to detail and a quick learner

• Highly organised, able to juggle multiple tasks, with strong follow through skills.

• Solutions-oriented: takes initiative and is proactive in problem solving, even under pressure

• Passionate about Icebreaker; a great sense of humour, and able to contribute to the team culture.

To learn more about Icebreaker, please look around our website.

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you. Please send your CV and a covering letter in English explaining why you’d be right for Icebreaker to hr. ch@icebreaker.com

Please send your application to:

Human Resources

Email your application to: hr. ch@icebreaker.com

Logistics Coordinator

Le Chable (VS), Switzerland

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors with your exceptional logistics skills?

We have a talented, passionate and fun Operations team based in Le Chable (VS), Switzerland and we’re looking for a Logistics Coordinator to be part of our success. 

• A proven track record in global distribution, preferably in the apparel industry;

• Knowledge of procedures used in logistics operations ;

• Competent in German, French, and English;

•  Passion for the outdoors and all that Icebreaker stands for;

• A relevant tertiary qualification;

• 2-3 years experience in an importing or exporting role;

• Excellent communication  and presentation skills;

• Excellent attention to detail and highly organized;

• A great sense of humour and ability to contribute to the team culture;

• Outstanding customer service standards, and anticipating information needs of team;

• Flexible and able to adapt well to changing business requirements.

To learn more about Icebreaker, please visit www.icebreaker.com

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you. Please send your CV and a covering letter in English explaining why you’d be right for Icebreaker to hr.ch@icebreaker.com

Please send your application to:

Human Resources

Email your application to: hr.ch@icebreaker.com

Desktop Support

Portland, Oregon, USA

We are looking for an experienced Desktop Support person to join our team in the US.

The culture at Icebreaker is likely to be different to anywhere you’ve worked before. Icebreaker is about innovation, inspiration and opportunity. Sustainability and the human spirit are at the heart of the Icebreaker ethos.

Based in the Portland office the Desktop Support role will be working with the Operations team based in Wellington to support Icebreaker North American operations with technical support of desktop computers, applications and related technology.

Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. You will work with vendor support contacts, ensure desktop computers interconnect seamlessly and purchase hardware and software.

To be successful in this role, you will need the following experience and skills:

• Completed or studying towards a relevant I.T tertiary qualification ;

•  At least 4 years experience supporting Windows XP, Vista desktop/laptop PCs with Mac experience an advantage;

• Strong customer focus and excellent communication and relationship management skills;

• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs;

• Experience installing software, patches, updates on Desktops, Laptops, Servers;

• Experience troubleshooting basic network, software, printing problems;

• Knowledge of MS Office and Outlook essential ;

• Knowledge of Adobe CS suite an advantage;

•  Proven technical aptitude.

To learn more about Icebreaker, please take a look around our website.

If you share our vision and values, embrace innovation and change, act with integrity and thrive in a dynamic, fast-paced environment, we look forward to hearing from you. Please send your CV and a covering letter explaining why you’d be right for Icebreaker to hr.us@icebreaker.com

Please send your application to:

Human Resources

Email your application to: hr.us@icebreaker.com

Product Developer - Sock & Accessories

Portland, Oregon, USA

We are looking for an energetic, computer savvy, passionate individual to be part of our expanding Product Design Team.

Icebreaker is one of the world’s most innovative and dynamic names in the apparel industry.  With our design team located in the Pearl District and a Retail Store on the Corner of 11th and Burnside, Oregon is now truly established as a second home for this New Zealand born brand.  We supply our merino clothing to over 400 retailers in the USA and we’re growing quickly across all channels.

Based in the Portland Design office, you will be responsible for execution of all sock and accessories ranges ensuring all factories are supplied with relevant specifications and samples in order for them to proceed with sampling, development and production. You will be the key liaison for all product related matters within the development process.

To be successful in this role, you will need the following experience and skills:

• Essential to have a minimum 5 years experience within the apparel industry in a product; development role specific to socks and/or seamless, flat knitting, accessories, and/or circular knits;

• A tertiary qualification or equivalent in textiles and garment technology;

• Essential to have a very high level of computer literacy and an affinity for technology; strong Excel and Adobe Illustrator skills are critical; Point Carre a plus;

• Proven communication skills: ability to communicate effectively with individuals, internal team, and external contractors;

• Essential to have a flawless attention to detail;

• High attention to detail and strong follow-through skills;

• Ability to exercise a high degree of professionalism;

• Must be able to travel internationally to Global headquarters and Manufacturing partners 3 – 6 times a year;

• A great sense of humor and able to contribute to the team culture.

Please send your application to:

Human Resources

Email your application to: hr.us@icebreaker.com

Technical Designer

Portland, Oregon, USA

Do you want to join a global apparel company with a strong and compelling vision where you can combine your passion for the outdoors with your exceptional pattern making and technical design skills?

The culture at Icebreaker is likely to be different to anywhere you’ve worked before. Icebreaker is about innovation, inspiration and opportunity. Sustainability and the human spirit are at the heart of the Icebreaker ethos.

• A minimum 5 years of experience and a proven track record in a pattern making role in the apparel industry;

• Deep understanding of the product creation process;

• Experience creating patterns, grades and marker;

• Experience writing product specs and constructing and fitting garments;

• Experience instructing a manufacturer to make necessary changes to patterns, constructions or materials to ensure and improve manufacturability

• Expert knowledge and use of pattern CAD software;

• High level of computer literacy and an affinity for technology;

• Proven skill at problem solving and continual innovation;

• Experience interpreting design intent and offering alternate solutions;

• Proven communication skills including experience communicating effectively with Product Designers/Developers and external teams;

• Great time-management and prioritizing skills;

• Strong relationship building and management skills;

• Flawless attention to detail;

• Flexible and able to adapt well to changing business requirements;

• A great sense of humor and ability to contribute to the team culture.

Please send your application to:

Human Resources

Email your application to: hr.us@icebreaker.com