Return Policy

The Return Shipping costs are on us, mate.

NOTE: We also offer Free Shipping on your original order of $100 or more.

GOOD NEWS! We are now offering FREE Return shipping with Prepaid UPS shipping labels.

You can return Icebreaker that you purchased directly from icebreaker.com as long as it is unworn, unwashed, and in the original packaging. This may be returned for a refund or exchange for any reason within 365 days from the ship date.

How to return icebreaker

1. Fill out the Online Return Authorization Request.

2. Print out your PREPAID UPS RETURN SHIPPING LABEL (or as an option you can have it sent to you via email for printing at a later date).

3. Pack your completed, printed On-line Authorization Request along with the return items in their original packaging.

4. Print and attach the Prepaid Return Shipping Label, shipping to:

   Icebreaker.com - Returns
   C/O Kuehne-Nagel
   2555 USA Parkway #104
   McCarran, NV 89434

   • Ensure that there are no other tracking labels attached to your package.
   • Fold the printed label at the dotted line. Place the label in a UPS Shipping Pouch. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label. Take care not to cover any seams or closures.
   • Drop-off
     • Take this package to a UPS location, to find your closest UPS location visit www.ups.com and select Drop Off Locator.
     • Daily Pick up customers: Have your shipment(s) ready for the driver as usual.

We recommend you keep a copy of the tracking ID for your package. Icebreaker is not responsible for lost Return shipments.

Please reference your RMA number when you correspond with us.

Thank you for shopping at icebreaker.com!

More Details...

• Product can be returned within 365 days of the ship date, but must be unworn, unwashed, and in the original packaging.
• Refunds will be issued based on the original form of payment.
• Exchanges are for alternate size / color of same style only.
• All Returns and Exchanges must be arranged through our Online Return Authorization Request at www.icebreaker.com.
• We reserve the right to limit returns.
• We cannot accept C.O.D.
• You must include a return address during the Online Return Authorization Request process if it is different from the original shipping address.
• All refunds will be credited to the payment form used for the original purchase.
• Exchanges are subject to availability. A refund will be processed if the product you requested is unavailable.
• Please allow 5-7 business days for our warehouse to inspect your return and process your refund or exchange.