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We're Upgrading

We are currently upgrading our systems to ensure the best possible customer experience. During this time you might encounter delays in returns and refunds being processed. In the meantime, here is some quick information:

Where is my order?

We are temporarily unable to dispatch orders. We will start shipping orders from 6th of April. You will receive an email from us as soon as your order is ready to ship.

How do I track my order?

You can simply track your order by following the link you received in you confirmation email. You will receive an email from us as soon as your order is ready to ship.

How are returns affected?

Returns that have already been submitted after 19 March will be processed from 6 April. Don't worry, it won't effect our thirty day returns policy.

Why haven't I been refunded?

For all returns received after 19th of March, we will start processing refunds after 9th of April.

Should you have any further questions, please don't hesitate to contact our Customer Service team.


Web Sales & Returns

Monday – Friday
8:30am – 5:30pm CET

Tel.: 80 253882


Dealer / Wholesale Support

Monday – Friday
8:30am – 5:30pm CET

Tel.: +49 8151 446 888 10


European Headquarters

icebreaker Pure Merino GmbH
Schiffbauerweg 1
82319 Starnberg

Tel.: +49 (0) 8151 446 888 0

General Manager: Alessandro Zucchini Solimei, Martino Scabbia Guerrini
Entry in Commercial Register: Munich HRB 175570
Tax-ID: DE261804129


EU Online Dispute Settlement

For information about the EU Online Dispute Settlement, please click here: Online Dispute Settlement


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