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Privacy Policy


Privacy Policy

 

Last Updated: 1 January 2021

 

Consumer Privacy Policy Statement

At icebreaker, we understand that you care how information about you is collected, used, and shared. This Privacy Statement describes information we may collect about you directly or indirectly, how and why we may collect, use and share your information, and the choices you have regarding your information. As more fully described below, we collect, use and share your information to better serve you and to improve our own business processes. By using our websites, mobile applications, or facilities, buying our products, participating in our promotions and events, or by providing your information to us in other ways, you agree to this Privacy Statement. Icebreaker ] is a subsidiary of VF Corporation, and we may receive information about you from the brands and companies VF Corporation owns or controls (“subsidiaries”), including Altra®, Bulwark®, Dickies®, Eagle Creek®, Eastpak®, Horace Small®, Icebreaker®, JanSport®, Kipling®, Kodiak®, Liberty®, Napapijri®, Red Kap®, Smartwool®, Supreme®, Terra®, The North Face®, Timberland®, Vans®, VF Solutions®, Walls®, and Workrite®. We may also provide information about you to these subsidiaries, and when we do, this Privacy Statement also describes how they collect, use and share your information. For purposes of this Privacy Statement, when we use the terms “we,” “us” and “our,” or similar terms, we are referring to VF Corporation and its subsidiaries.

 

Categories of Information We Collect

In order to help us better understand you so that we can give you an excellent customer experience, we collect information that identifies you or that we can associate with you (your “personal information”) as well as information that does not identify you (e.g., anonymous, deidentified, or aggregated data), and we may collect various categories of information directly (from you), or indirectly (from others), as more fully described below. The categories of personal information that we or our service providers have collected during the preceding 12 months are:

  • Identifiers (such as your name, nickname, account name, unique personal identifier, online identifier/screenname, IP address, driver’s license number or signature);
  • Contact Information (such as your physical or mailing address, telephone number or email address);
  • Profile information (such as commercial information and inferences, including products or services purchased or considered, purchasing histories or tendencies, interactions with us, preferences, psychological traits/ predispositions, behavior, attitudes, intelligence or abilities/aptitudes, some of which may be assigned by probabilistic methods);
  • Education information (such as your education status or history);
  • Employment information (such as your employment status or history, or your professional information);
  • Internet activity (such as browsing history, search history, clicks, interactions with websites, applications and advertisements, or social media information);
  • Demographic information (such as your age, date of birth, sex or gender, race or ethnicity, sexual orientation, religion or national origin);
  • Physical characteristics or biometric information (such as your size, height, weight or other information relevant to your footwear and apparel preferences, audio, electronic, visual, thermal or olfactory information);
  • Financial information (such as your bank account number, credit card number, debit card number, other payment information, or insurance information); and
  • Location data (such as the geographical location information indicated by your mobile device or computer).
 

How Information About You Is Collected

When you interact with us, we may collect information about you directly. Examples of direct interaction with us include when you visit our websites, shop in our stores, communicate with our customer service representatives, attend our events, use our mobile applications, participate in our marketing efforts (including contests sweepstakes and virtual events), participate in our customer loyalty programs, or any other way you interact with us. When we collect information about you directly, we may ask you to affirmatively furnish the information to us (such as when we ask you for your telephone number), or we may collect the information from your electronic device (such as when you download and use our mobile applications) or by observing your activity (such as when you visit our websites). We and some of our service providers and other third parties collect identifiers matched to your mobile or other devices, which can be used to deliver customized ads or content via the internet, across different devices or browsers (sometimes called “cross-device tracking”). In some cases, we may engage service providers to help us operate our business, and they may collect data on our behalf in the course of the services they provide to us. In other cases, third parties may obtain information about you independently, and we may acquire that data from a third party (for example, by purchasing the data from a data broker).

The following table shows the categories of personal information that we or our service providers may obtain directly (from consumers), or indirectly (from third parties), by category of source.

Sources of Information
Categories of Information We Collect* Directly from Consumers Government Entities and Public Records Consumer Data Resellers/ Brokers Advertising Networks Internet Service Providers Operating Systems and Platforms Social Networks/ Social Media
Identifiers x x x x x x x
Contact information x x x x
Profile information x x x x x
Education information x x
Employment information x x
Internet activity x x x x x x
Demographic information x x x x
Physical characteristics or biometric information x x
Financial information x
Location data x x x x x x x

*Includes collection by our service providers expressly on our behalf

 

Why Your Information Is Collected and Used

We use the personal information we collect directly and indirectly to conduct our business, communicate with you, and provide better products, services, and experiences, as further described below. The specific purposes for which we or our service providers may collect and use information about you are (1) to provide the products and services that you have ordered or requested, and to communicate about your orders; (2) to enable and improve our customer service; (3) to address your comments, questions or complaints; (4) to personalize your experiences; (5) to understand your opinions, preferences and shopping habits; (6) to analyze trends and statistics; (7) to administer and fulfill our contests and other promotions, including special discounts for professionals, military personnel, students and first responders; (8) to analyze and improve our websites, mobile applications, facilities, products and services; (9) to market our products and services to you, including by sending you marketing communications and other information regarding our products, services, or special events, and to improve our marketing efforts; (10) to share reviews, testimonials, or other user-generated content; (11) to facilitate our merger or acquisition activities; (12) to secure and protect our information and technology systems, as well as information about you and other consumers; (13) to facilitate internal audits, dispute resolution or investigations; (14) to evaluate new technology for our businesses; (15) to conduct market research; (16) to formulate our business strategies; (17) to analyze business information about organizations to which you may belong (i.e., your employer); (18) to enable us to monitor and evaluate our third party service providers and their activities; (19) to manage our gift card programs, loyalty programs, other stored value programs; (20) to keep records of transactions; (21) to comply with our contractual obligations; (22) to detect and address actual or potential fraud; (23) to establish and maintain data back-ups for our business continuity and disaster recovery; and (24) to comply with various legal obligations or other rules to which we are subject. In the following table, we disclose the purposes for which we collect and use each category of personal information:

Categories of Information We Collect** 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Identifiers x x x x x x x x x x x x x x x x x x x x x x x x
Contact information x x x x x x x x x x x x x x x x x x x x x x x x
Profile information x x x x x x x x x x x x x x x x x x x x x
Education information x x x x x x x x x x x x x x x x x x x
Employment information x x x x x x x x x x x x x x x x x x x x x
Internet activity x x x x x x x x x x x x x x x x x x x x x x x
Demographic information x x x x x x x x x x x x x x x x x x
Physical characteristics or biometric information x x x x x x x x x x x x x x x x x x x x
Financial information x x x x x x x x x x x x x x x x x x x x x
Location data x x x x x x x x x x x x x x x x x x

*Includes collection by our service providers or from other third parties

 

What Information About You Is Shared and With Whom

We may share some or all of your personal information with VF Corporation, our parent company, and its subsidiaries (which are listed above).

We may also share your personal information with service providers who provide services to us or conduct activities on our behalf. When we share your personal information with our service providers, we instruct them to limit their use and further sharing of your personal information so that they only use or share your personal information for the intended purposes (which are limited to those listed above). One example of our information sharing with a service provider is when we share your name, address, and similar contact information with a courier service for the purpose of delivering a product to you and notifying you of the status of the shipment. The categories of information that we may share with third parties (including our service providers) for a business purposes, or have shared during the preceding twelve (12) months, are the following: Identifiers; Contact information; Profile information; Education information; Employment information; Internet activity; Demographic information; Physical characteristics or biometric information; Financial information; and Location data. We share these categories of information for the same purposes we collect and use them, as described above under the caption “Why Your Information Is Collected and Used.”

We do not sell consumers’ personal information for money. We do, however, share consumers’ personal information with certain third parties in ways that might be considered a “sale” of personal information under the California Consumer Privacy Act, even though we do not receive any fee from the third parties in exchange, and we have done this in the twelve (12) months prior to the date of this Privacy Statement. For example, we allow third parties, such as Facebook® and Google®, to place technologies (such as cookies, tags, pixels, and scripts) on our websites for purposes of marketing to users of our websites, however, we ask our California consumers to consent to the use of these technologies when they visit our websites, and we do not share their information in this way unless they affirmatively agree. To request that your personal information not be sold, please follow this hyperlink: Do Not Sell My Personal Information.

 

How You Can Opt Out of Online Advertising Or Other Promotional Communications

Our websites use a variety of technologies to understand more about your interaction with our websites and our brands. You can manage how your mobile device, mobile browser and other devices share information with our websites and mobile apps, as well as how your browser handles cookies and other tracking technologies, by adjusting the privacy, security and Wi-Fi settings on your device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings. Our websites currently do not have a mechanism to recognize an Internet browser’s “Do Not Track” signals, and we cannot follow those signals. Several of the companies who utilize cookies or other tracking or monitoring mechanisms enable you to opt out of advertising through mechanisms established by trade groups. If you wish to reduce this type of third-party, interest-based advertising, you may opt out of advertising from members of the National Advertising Initiative here, and from members of the Digital Advertising Alliance here. Please note the links in the prior sentence will not opt you out of receiving all marketing communications from us. There are other ways in which you can tell us whether or not you want to receive promotional communications from us. When you set-up an account or log into your account on our brands’ websites or mobile applications, you may have an opportunity to make or change your selections with respect to each brand. You also will have an opportunity to opt-out of advertising email messages from us by clicking on an "unsubscribe" hyperlink contained in commercial e-mails those brands send you. If you receive a text message (SMS or MMS) from one of our brands and would like to opt out of receiving further text messages, you may do so by following the opt-out instructions within the text message.

 

Children’s Privacy

We do not intend to collect personal information from anyone who is under the age of 16. If you are under the age of 16 you should not provide any personal information to us. If you are a parent or guardian of a child under the age of 16 and suspect they have provided personal information to us, you may contact us using one of the Communication Methods described in this Privacy Statement to exercise your rights as a parent or guardian. We do not knowingly sell the personal information of consumers under 16 years of age.

 

Keeping Your Personal Information Secure

We have implemented reasonable security procedures and measures that are intended to protect your personal information and our information technology systems that store personal information. Unfortunately, no transmission of information over the Internet nor storage of information electronically can be guaranteed to be 100% secure. In order to help protect personal information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure internet connection and web browser, (iii) should select a unique, complex, secure password, (iv) should change your password frequently and (v) should not use the same password elsewhere. If you become aware of any loss, theft or unauthorized use of a password, please contact us immediately using the contact information below. By providing your email address in connection with a purchase, or your use of our websites, mobile applications or services, you are consenting to receive electronic notice of any information security issues using your most recent email address in our records.

 

Links To Other Websites

Our websites and mobile applications may contain links to third-party websites to which this Privacy Statement does not apply ("Linked Websites"). Your use of Linked Websites will be governed by the terms of use, privacy policies, and other terms, notices, and policies set forth on or referenced in those Linked Websites.

 

International Users

This Privacy Statement describes our policies and procedures in the United States. Regardless of where you live, by using our U.S. websites or engaging with us while within the U.S., you consent to have your personal data transferred, processed, and stored in the United States, and allow us to use and collect your personal information in accordance with this Privacy Statement. If you live outside the U.S., we may host a website or application designed for use in your jurisdiction, and we encourage you to use that website or application. We are a global company, and personal information we collect in the United States may be transferred to other jurisdictions, as permitted by law.

 

Your Options Regarding Personal Information

We have established processes by which you can submit requests regarding your personal information. To exercise your options as described in this Privacy Statement, you may contact us in one of four ways:

  • by telephone at +1-877-709-1800;
  • by completing the web form at https://www.vfc.com/privacy-requests;
  • by mail at: VF Corporation, Attn: VF North America Privacy Program Office, 105 Corporate Center Blvd., Greensboro, North Carolina, USA 27408; or
  • in person at one of our retail stores in California
  • Collectively, these are referred to as the “Communication Methods.” To effectively exercise your privacy options, you must use one of these Communication Methods.

    The list below describes the types of requests you may make to us regarding information we have collected from you:

    • Request to Know: You may ask us to furnish you with (i) the categories and specific pieces of personal information we have collected about you; (ii) the categories of sources from which we collect information about you; (iii) the business or commercial purposes for collecting information about you; and (iv) the categories of third parties with whom we share personal information about you (or have shared in the prior 12 months).
    • Request to Delete: You may ask us to delete any personal information that we have collected from you and to direct our service providers to delete your personal information from their records. After verifying your request, we will comply as further described below, unless we determine that there is a lawful basis for retaining the information, including because the information is necessary to (i) complete a transaction or perform a contract between us; (ii) ensure security; (iii) debug or repair errors; (iv) exercise a legal right; (v) comply with another law or a legal obligation; (vi) conduct research; (vii) enable solely internal uses that are reasonably aligned with our consumers’ reasonable expectations; or (viii) otherwise use the information, internally, in a lawful manner that is compatible with the context in which you provided the information.
    • Request to Opt-Out of Sale: You may request that we not sell your personal information. You may make such a request by following this link.

    If you are a California resident, we will make commercially reasonable efforts to accommodate your request within 45 days; however, we may notify you during the initial 45-day period that we will extend the timeframe by up to 45 additional days, if an extension is reasonably necessary in order to fulfill your request. If you are a Nevada resident, we will fulfill your request within 60 days; however, we may extend the timeframe by up to 30 additional days, if an extension is reasonably necessary. We are not obligated to fulfill requests from residents of jurisdictions other than California (and, in the case of a Request to Opt-Out of Sale, Nevada). We reserve the right to deny any request to the extent permitted by applicable law. We will fulfill the same Request to Know from an individual up to two times in any twelve-month period, but we are not able to fulfill redundant Requests to Know more frequently than that. We will not discriminate against you because you have made a request described in this Privacy Statement or otherwise exercised your rights under applicable law. In addition, California law permits customers who are California residents to request certain information regarding our disclosure of personal information to third parties for the third parties’ own direct marketing purposes. To make such a request, please contact us using one of the Communication Methods described in this Privacy Statement, describing your request specifically.

    We may offer financial incentives or offer you a different price, level or quality of goods or services in connection with programs that require you to disclose certain personal information, but only if you opt in to such an incentive program. If you opt in to any such incentive program, you may opt out at any time, as described in the terms and conditions of those programs, though you may lose the benefits associated with the incentive if you require us to delete your information.

     

    Requests from Authorized Agents

    If you submit a consumer privacy request on behalf of another person, you will be required to demonstrate your legal authority to act on behalf of that person, and we may contact you for verification purposes. For the protection of our customers, we must receive all information requested and must verify your authority to our satisfaction before we can fulfill your request.

     

    Changes to This Privacy Statement

    We will review our Privacy Statement periodically (at least annually), and we reserve the right, in our sole discretion, to revise, change or modify this Privacy Statement at any time. We will post any changes to this Privacy Statement to this page and they will be effective as of the date of posting. We encourage you to visit this page periodically to review this information. By engaging with us, including by visiting our website(s) or mobile application(s), after this Privacy Statement has been updated, you agree to the updated terms of this Privacy Statement. This Privacy Statement was last updated on January 1, 2021.

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客户服务


条款和条件

 

欢迎访问www.icebreaker.com(下称网站)。

在这些条款和条件(下称条款)中,“icebreaker”、“我们”或“我们的”是指Icebreaker, a division of VF Outdoor, LLC,“您”或“您的”是指您。

当您访问、浏览、查看、使用或从网站订购我们的产品时,您同意受这些条款及我们在这些条款中引用的任何政策的约束,包括:

  • 销售条款
  • 网站使用条款
  • 隐私政策
  • 邮递政策
  • 退货政策
  • icebreaker nature.rewards计划的一般条款

您的隐私对于我们来说十分重要。请阅读我们的隐私政策,了解icebreaker如何收集、使用、持有或披露您的任何个人信息。

我们可能不时地修改这些条款,如有修改我们会将修订版本发布在网站上,或在任何修改生效日期前向您发送电子邮件。如果您在这些修订条款生效日期后继续使用我们的网站,那么您将被视为已经接受了该修改。如果您不接受这些条款的任何修改,我们不会因此惩罚您,但是您可能不能再在修改生效日期后使用本网站。

 

销售条款

我们的销售条款适用于您从网站上购买我们的产品时,当您从网站上订购产品时,您同意受我们的销售条款约束。

    付款和您的订单

  1. 当您在网站上完成付款时,您相当于正在提交一份产品订单,这构成了购买产品的要约。icebreaker可能出于任何原因不接受您的要约。
  2. 当您收到我们发送的电子邮件,确认您的订单已成功并已被接受时,您的要约才被icebreaker接受。
  3. 一旦我们确认了您的订单已被接受,您将不能修改或取消订单。
  4.  

    您的账户

  5. 要完成您的订单,您可能需要在我们这里创建一个账户。每个人只允许创建一个账户。
  6. 在创建账户时,您必须向我们提供真实、正确的信息;当您的账户信息发生任何变化时,您必须告知我们您的最新信息。
  7. 您必须对您的密码保密,保证其安全,并且您同意对您账户下发生的所有活动负责。对于因为您未能对您的账户和密码保密而产生的任何损失或损害,icebreaker将不承担任何责任。
  8. 如果您的年龄不到18岁,您只能在家长或监护人的监督下使用本网站。
  9.  

    产品描述的准确性

  10. 我们尽全力在网站上显示准确的信息,但我们网站上的信息可能并不总是最新的、准确的或完整的,包括(仅用于举例)产品描述、照片或价格信息。网站上的尺寸仅为近似值。
  11. 如果您购买的产品与描述或图片不同,在产品未使用的情况下您可以选择退货,我们会为该产品提供退款。
  12.  

    产品库存

  13. 网站上显示的产品可能无法在所有的icebreaker门店或网站上购买。有些产品可能只能在网站上购买。
  14. icebreaker可以在不事先通知您的情况下随时更改或停止产品的销售。
  15. 如果您下单了缺货的产品(或之后缺货),icebreaker将与您协商,为您提供退款、代金券或替换成类似产品并为您退还差价或让您补齐差价。
  16.  

    价格

  17. 网站上的所有价格均为美元,并包括销售税。
  18. 我们还可能根据邮递政策向您收取邮递费用。邮递条款和政策列在这些销售条款中的第18到21条。
  19. 我们可能随时更改网站上的价格,但如果您在一个产品出现任何价格变动之前提交了订单,则该产品的购买价格将是您提交订单时网站上显示的价格。
  20.  

    付款条款

  21. 我们在网站上接受PayPal、Visa卡、Klarna、万事达卡、美国运通卡和Discover卡付款。您声明并保证 (i) 向我们提供的信用卡信息是真实、正确和完整的,(ii) 您正式授权使用此信用卡进行购买,(iii) 您所进行的支付行为将被信用卡公司执行,(iv) 您按“价格”支付费用,包括所有适用的税费(如果有)。
  22. 当您使用信用卡付款时,第三方Adyen将代表icebreaker处理您的付款。
  23.  

    邮递条款和政策

  24. 请查看我们的邮递政策,了解我们的邮递条件。
  25. 在付款过程中,网站上将列出您订单的邮递费用。
  26. 如果您对邮递有任何疑问,请通过邮递政策中列出的电话联系icebreaker。
  27. 当您购买的产品一旦发货,产品的风险和所有权将转移到您身上。
  28.  

    退货

  29. 对于直接从icebreaker购买的任何产品,只要没有穿过、没有被清洗过且装在原始包装中,您便可以选择退货。在您收到包裹之日起的90天,您可以任何理由退款。
  30. 欲了解详细信息,请访问网站上的退货页面。
  31.  

    质保

  32. 根据法律义务的约束,如果您在购买icebreaker衣物的12个月内发现衣物有面料、缝纫或制造上的瑕疵,icebreaker将为您换新。发现问题后,请您尽快寄回衣物,以便我们更好地评估破损状况,从而为您换货。
  33. 请联系IB_CS@vfc.com或致电1-888-530-0075了解在质保期内如何换货,或访问网站上的退货页面。
  34. 我们对有缺陷的产品的责任仅限于本条款中规定的修理、更换或退款。我们或我们的任何供货商、代理商或雇员的任何表现或其他行为,或提供的任何口头或书面信息、陈述或建议均不会产生质保,亦不会以任何方式扩大本有限质保的范围或延长其期限。
 
 

网站使用条款

当您访问、浏览、使用或查看网站时,您接受这些使用条款。

    您对网站的使用

  1. 您不得:
        (1)在未经icebreaker的书面许可下,擅自对本网站的任何信息、内容或材料,包括网站上出现的任何商标进行重制、改编、复制、分发或纳入任何其他作品;
        (2)使用本网站进行任何非法活动,或任何会导致我们违反任何法律的活动;
        (3)以任何可能有损我们声誉的方式使用本网站,或将本网站用于任何不恰当的活动,包括任何具有淫秽、冒犯或辱骂性质的使用;或
        (4)在未经icebreaker事先书面许可的情况下,在任何其他网站创建连接到本网站(或本网站任何部分)的链接。
  2.  

    网站信息

  3. 网站上显示或可用的所有信息、材料、内容(包括文本、图形、排版和设计的权利)的版权属于icebreaker或其许可人。
  4. 这些条款中的任何内容不构成我们知识产权的转让或许可,包括我们拥有的网站上显示或可用的任何信息、材料和或内容的知识产权。
  5. icebreaker可以在不发布任何通知的情况下随时更改网站上显示或可用的信息、内容或材料。
  6. 对于以未经授权的方式出现在网站上,或由网站的其他用户张贴或上传到网站上的任何信息、内容或材料,icebreaker不承担任何责任。
  7. 本网站上与任何活动有关的任何信息(例如徒步旅行、登山、攀岩或其他户外活动)均无意作为这些活动的指导说明。在进行这些活动时,您要对自己的安全和行为负责。
  8.  

    访问其他网站

  9. 本网站可能包含指向不受icebreaker控制的第三方网站链接。icebreaker不以任何方式对这类第三方网站上可用的任何信息、内容或材料提供背书或承担责任。
  10.  

    责任限制

  11. 您需自行承担使用该网站的风险,在法律许可的范围内,Icebeaker对于任何可能因使用网站、其服务器或icebreaker发送的电子邮件而传输至您电脑的间谍软件、病毒、蠕虫、木马或其他破坏性项目造成的任何损失或损害概不负责。
  12. 您同意本网站:
        (1)不会连续运行,且可能不定期出现无法访问的情况(包括维护目的);和
        (2)icebreaker可能在任何时间和出于任何原因让您或任何其他人无法访问网站或网站的任何部分。
  13. 在法律许可的范围内,icebreaker对网站的运行或安全不作任何明示或暗示的保证。
 
 

一般条款

    可分割性条款

  1. 如果这些条款中的任何条文被任何司法或其他主管部门认定为无效或无法执行,这些条款中的所有其他条文将保留充分的效力,且不会受到任何损害。
  2.  

    通知和电子通信

  3. 我们可能会通过电子通信的方式,包括电子邮件或通过网站的其他电子通信方式,向您发送通知,包括与这些条款有关的通知。
  4.  

    不可抗力

  5. 对于由超出icebreaker控制范围的原因引起的网站表现不佳、无法访问或故障,从而无法向您提供任何产品,或未能遵守这些条款,我们不对您负有任何责任。
  6.  

    对您的责任

  7. 在我们的义务符合法律规定的前提下,我们对您的全部责任仅限于您从本网站购买产品时实际支付的金额。上述措施是您唯一且排他性的补救措施,以及我们对违反本限制性质保条款的全部责任和义务。在任何情况下,我们对您的全部责任将不会超过您从本网站购买到的有缺陷的产品时实际支付的金额,我们也不会在任何情况下对直接或间接发生的任何相应的、偶然的、特殊的或惩罚性损害或损失承担责任。
  8.  

    争议解决

  9. 您和ICEBREAKER同意放弃向法院或陪审团提起诉讼的任何权利,或参与关于集体诉讼索赔或代表诉讼索赔的权利。如果您向法院提起诉讼的任何其他权利也将失效或在仲裁中受限。

    您和我们之间任何基于您在本网站购买产品或相关行为所引发的索赔、争议或争端(无论是合同、侵权或其他方面,是预先存在、现在或将来在,包括法令、消费者保护、普通法、故意侵权、禁令和公平索赔)将以约束仲裁为完全和最终解决。
  10.  

    适用法律

  11. 访问该网站意味着您同意这些条款受俄勒冈州法律管辖,如果您与icebreaker之间就这些条款发生任何争议,俄勒冈州法院将对该争议拥有非专属管辖权。
 
 

购买商品店内提货的条款

我们购买商品店内提货的条款适用于您在网站上购买商品后前往icebreaker门店提货,并且您同意接受这些条款的约束。

 
  1. 当您在网站购买到icebreaker门店提取的商品,您的订单当时即被授权付款。订单一旦从我们的仓库发往门店(1-2个工作日后),付款就会被收取。该电子邮件包含您所购产品的相关信息和详细的提货信息。
  2. 如果需为您提供有关此次购买的任何更新信息,我们保留通过下单时您提供的电子邮件地址和/或电话号码与您联系的权利。
  3. 如果您希望就购买事宜与我们联系,请发送电子邮件或致电我们。下单成功后,我们发送给您的电子邮件确认信中将提供您所选门店的详细联系方式。
  4. 部分商品可能无法在门店换货,但根据 在线退货政策,您可以选择在店内退货。
  5.  

联系信息

有关网站、icebreaker产品、您的网站订单等问题或疑虑,请通过电子邮件IB_CS@vfc.com联系我们,或致电1 888 530 0075。

Icebreaker, a Division of VF Outdoor, LLC
1551 Wewatta St
Denver, CO 80202

 
 

nature.rewards计划


条款 & 条件

 

icebreaker nature.rewards计划的一般条款(以下简称"条款")

自2020年11月11日起

icebreaker nature.rewards会员计划(以下简称"计划")及其福利均由icebreaker自行决定,icebreaker保留在通知或不通知的情况下终止、更改、限制、修改或取消参与该"计划"的任何规则、规定、福利或条件的权利。如果客户取消会员资格,其取消前所赚取的积分将根据截至取消之前的"条款"发放。

icebreaker可以随时变更或修改这些"条款"。我们将在网站上发布修订后的"条款",并注明修订日期。在"条款"更改后继续保持会员身份,视为您接受修订后的"条款"。icebreaker对该"计划"的条款修订可能包括但不限于以下更改:(1) 增加或减少每次购买商品和参与活动可获得的积分;(2) 增加可获得即时奖励和/或达到某一会员级别所需的积分数;(3) 停止提供即时奖励和/或级别奖励;(4) 更改加入会员的方法;(5) 为赚取积分或使用即时奖励和/或级别奖励设定或添加限制日期。

凡属于法律禁止范畴的"条款"均视为无效。

如果"该计划"账户的所有权发生争议,账户所有权属于注册时提交的电子邮件地址的授权账户持有人。就"条款"而言,"授权的账户持有人"是指从互联网服务提供商、在线服务提供商或负责分配相关域名电子邮件地址的其他组织(如商业、教育机构等)分配到的提交的电子邮件地址的自然人。

对该"计划"的滥用,包括不遵守计划相关"条款"、出售或交易(或企图出售或交易)即时奖励、级别奖励、积分或优惠促销,以及由icebreaker自行认定的任何与之相关事实的虚假陈述或其他不当行为,可能导致取消其会员账户及日后参与该"计划"的资格、没收所有累计积分,并取消任何已获得的即时奖励和级别奖励。我们可在法律允许的最大范围内自行决定是否起诉滥用"该计划"的行为。

您可以联系icebreaker客服团队,发送电子邮件至IB_CS@vfc.com或致电1-888-530-0075,随时取消您的nature.rewards会员资格。如果您取消nature.rewards会员资格,您的累计积分将被没收。

积分不得转让、合并或通过任何方式向任何人出让,会员身份不得继承、不得移交给会员的继任者和指定人。累计积分不构成会员财产。如有会员死亡,其累计积分不得作为家庭关系或其他事宜的一部分进行转让。

同意参与"该计划",意味着您免除VF Outdoor LLC旗下Icebreaker及其母公司、子公司和附属实体及其代表、董事、官员、雇员和代理("被豁免方")对参与"该计划"会员赚取的积分被误用、或获得的级别奖励和即时奖励被其他个人不当使用的情况负有任何责任。您同意放弃就您参与"该计划"期间使用即时奖励、级别奖励产品或体验、或遵守这些"条款"而向被豁免方提起任何索赔、要求对任何损害、损失承担责任、连带责任和其他费用(包括但不限于律师费)的权利。

被豁免方对以下事宜不做任何保证或设定任何条件、不进行任何明示或暗示,包括但不限于"该计划"、"计划"会员制度、与"计划"相关的任何服务或产品的适销性或适用性的任何保证或条件。

该"计划"及其"条款"将受俄勒冈州的实体法管辖,并根据其法律进行解释,法律冲突不列入考虑因素。各方须服从俄勒冈州法院的非专属管辖权。

icebreaker品牌标志、其他标志和标语的知识产权均属于icebreaker。

如果您对"计划"或其"条款"有任何疑问,请致电1-888-530-0075联系icebreaker客服团队。

 

"该计划"

会员加入"该计划"时,他或她在icebreaker.com美国站www.icebreaker.com/en-us/上购买商品使用美元USD ($) 支付可以获得积分,仅限在美国购买、邮寄至美国地址的订单。

“该计划”也适用于icebreaker在美国境内参与活动的零售门店(“参与活动的门店”)。因此,与“该计划”相关的所有活动(如加入会员、赚取积分和奖励兑换)可在“参与活动的门店”零售员的协助下办理。

在每个nature.rewards年中可以赚取积分。您注册nature.rewards计划起一年定义为一个nature.rewards年。例如,如果您于2020年4月1日加入该计划,您的nature.rewards年将在2021年3月31日结束。

 

"参与活动的门店"

门店 地址
UNION SQUARE店 170 POST STREET, SAN FRANCISCO, CALIFORNIA, 94108 UNITED STATES
CHICAGO店 44 EAST WALTON ST, CHICAGO, ILLINOIS, 60611, UNITED STATES
PORTLAND店 1109 WEST BURNSIDE STREET, PORTLAND, OREGON 97209 UNITED STATES
BELLEVUE SQUARE店 129 BELLEVUE SQUARE, BELLEVUE, WASHINGTON, 98004 UNITED STATES
WOODBURN店 1001 ARNEY RD, #611, WOODBURN, OREGON, 97071 UNITED STATES
 

符合资格

会员必须年满18周岁或以上才能加入该"计划"。VF Outdoor, LLC旗下icebreaker及其所有附属公司与子公司的员工,及/或为icebreaker品牌宣传而接受折扣或免费产品的个人不具备申请资格。

 

加入"该计划"

会员可在www.icebreaker.com/en-us/网站创建账户,申请加入"该计划"。用户有责任提供正确的电子邮件地址来获得积分和奖励。因此,您须负责维护和更新包括电子邮件地址在内的会员个人信息,并保证信息的准确性。会员可以访问网址www.icebreaker.com/en-us/account在线更新他/她的个人信息,也可以联系客服团队,发送电子邮件至IB_CS@vfc.com或致电1-888-530-0075更新。会员可以联系icebreaker客服团队,发送电子邮件至IB_CS@vfc.com或致电1-888-530-0075,随时退出"该计划"。

会员可以随时加入"该计划"。

 

赚取积分

积分可以在nature.rewards年中获得和累积。在www.icebreaker.com/en-us/注册账户并成为会员时,会员将获得五十 (50) 积分。在www.icebreaker.com/en-us/网站或“参与活动的门店”购物时,会员购买符合条件的全价商品每消费US$1,将获得十 (10) 积分,购买符合条件的打折商品时每消费US$1,将获得五 (5) 积分。只有在www.icebreaker.com/en-us/网站购买,并邮寄至/到美国境内地址的订单才有资格获得积分。

实际奖励积分入账时间相比消费时间会有一定的延迟。在此期间,积分状态将被标注为“审核中”。如果产品被退回,购买该商品所获得的奖励积分将最终被扣除。积分确认和入账后,状态将被标注为“已确认”。

使用其他折扣(如Pro会员或其他合作伙伴、折扣或优惠券代码)和/或在促销期间购买的商品不具备转换为积分的资格,除非另有明确说明。累计积分仅用于决定会员在1个nature.rewards年内达到的会员级别。累计积分不能兑换现金或兑换奖励。在nature.rewards年中获得的所有积分有效期至nature.rewards年结束为止。到nature.rewards年结束时,所有积分将重置为零 (0)。

“该计划”也适用于icebreaker在美国境内参与活动的零售门店(“参与活动的门店”)。因此,与“该计划”相关的所有活动(如加入会员、赚取积分和奖励兑换)可在“参与活动的门店”零售员的协助下办理。

 

会员级别

会员级别由您在nature.rewards年中赚取的积分决定。每个级别都有与之相关的级别奖励。注册会员后,您的级别和积分将从0级、零 (0) 分开始。您在nature.rewards年的积分累积到一定数量,会员级别将逐步升高。会员级别达到Seeker、Adventurer和The Natural者,其会员级别最多保留至两 (2) 个nature.rewards年结束。如果John在2020年10月1日达到了Adventurer会员级别,他可以享受Adventurer会员级别带来的相关奖励,其会员级别到他的第1个nature.rewards年结束不会过期,将继续有效至第2个nature.rewards年结束。

 

奖励

除非另有说明,奖励通常以电子邮件形式发送至注册该“计划”时提交的电子邮件地址。

优惠券奖励可于有效期内在www.icebreaker.com/en-us/网站购买商品时使用。

每个优惠券必须在单个订单中全额使用。优惠券’价值不能部分使用,不能拆分用于多个订单,不能保存用于未来订单。

用优惠券购买的商品如进行退货,退款金额仅限按实际支付的最终金额,以最初的支付方式退回。

如果订单中有多个物品,则折扣优惠券总金额将按比例分配到每个物品上扣除。这样,当订单上的部分被退回时,退款的总金额应为退回商品的原价减去退回商品所对应的 折扣金额。

使用后的优惠券不予退款,并视为已失效。

在单个订单中可使用一 (1) 个以上优惠券,只要购物车中的总商品价格在结算时至少高于优惠券总面值US$5。

 

电子邮件和隐私政策

注册"该计划"会员,即表示您同意接收icebreaker该"计划"相关的事务性邮件。这些邮件可能包括积分、会员级别、即时奖励、级别奖励、计划更新和其他相关材料等资讯,由icebreaker自行决定。"该计划"会员不可以取消订阅这些事务性邮件,但是可以根据"条款"规定取消"该计划"的会员资格。注册"该计划"时,会员可选择接收来自icebreaker的促销类邮件和资讯。会员可随时通过电子邮件中的取消订阅链接退订icebreaker促销邮件。注册"该计划",即表示您同意按照《icebreaker隐私政策》所述的关于收集、使用和披露您的个人信息的条款。

 

加利福尼亚顾客 – 激励通知

参加该计划所收集的个人信息类别为:

选择加入:  收集信息为您的姓名、电子邮件地址、性别信息(选填)和持续的购买记录。

选择退出: 您可以联系icebreaker客服团队,发送电子邮件至IB_CS@vfc.com 或致电1-888-530-0075,随时取消您的nature.rewards会员资格。如果您取消nature.rewards会员资格,您的累计积分将被没收。任何已经发给顾客的未过期的折扣代码或免费送货代码仍可使用。

我们根据加利福尼亚州消费者隐私法(CCPA)管理该计划。 

  • 如果您通知我们删除您的个人信息,我们将遵照我们隐私声明中的描述以及加州消费者隐私法的要求进行操作;但是,您可能会失去与该计划有关的福利,包括以前累积的福利。
  • 在该计划基本框架下,与该计划相关的一般消费者’的数据价值为[$36.40]。
  • 为估算消费者’的数据价值,我们根据公认会计原则(GAAP)计算获取与该计划相关数据的费用,然后除以该计划的参与人数。

有关加州消费者隐私法以及我们如何处理个人信息的更多详情,请查看icebreaker隐私政策,网址为https://www.icebreaker.com/en-us/service-privacy-policy.html  本激励通知更新于2020年1月1日。

 
嘿,icebreaker粉丝。加入nature.rewards计划, 每次购买商品都将赚取积分,累积积分从而获得奖励,从提前预览新季产品到会员专属优惠等等。
50
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积分/每花$1
购买全价商品,每花$1可享10积分
5
积分/每花$1
购买促销商品,每花$1可享5积分

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