Pro Programme - Terms and conditions

Terms and conditions

 

Content:

 

 

ICEBREAKER PRO-PROGRAMME

 

icebreakerr®, a division of VF International Sagl (“icebreaker”) is offering a Pro-Programme (“Programme”) through its website accessible at https://www.icebreaker.com/proprogramme, and corresponding local URLs (“Website”). The Programme is subject to the following Programme Terms and Conditions (these “Terms”).

By registering to become a member of the Programme and by accessing, using or participating in the Programme, you (i) represent that you are 18 years of age or older and (ii) agree to the Terms.

To join the Programme you must be part of one of the categories of industry professionals that ICEBREAKER supports in its Programme. Membership to the Programme must be renewed on a yearly basis.

Applications to the Programme are assessed on an individual basis, and membership granted at our discretion following the evaluation of the qualifying criteria listed below. The qualifying details below are issued as guidance only, and the list of criteria categories is not exhaustive, and icebreaker reserves the right to possibly consider additional applications related to this list.

By applying to this Programme, we ask that you abide by the rules of the Programme. By completing the application, you acknowledge and agree to abide by the responsibilities described in the terms and conditions below.

Please read all the information below before applying for the Programme including Terms of Use and Privacy Policy. To be approved, you must take all the required steps and provide the required documentation as follows.

 
 

QUALYFING CRITERIA AND APPROVAL PROCEDURE

To apply to the Programme, you must provide your email address your name associated to the eligibility determined through proof of active employment/engagement for the following employment categories:

  • Adventure/Active Travel: Professionals in the travel industry who organize, lead, or facilitate active, outdoor, or adventure-based experiences, such as hiking, ski/snowboarding activities, or wilderness expeditions.
  • Professional Athlete: Recognized individuals with a professional level in outdoor sports in-line with icebreaker.
  • Ski/Snowboard Patrol: Professionals responsible for maintaining the safety of ski resorts, including slope management, injury response, and avalanche control.
  • Ski/Snowboard Instructor: Certified instructors who teach skiing or snowboarding skills to individuals or groups, promoting safe and enjoyable snow sports participation.
  • Mountain guide/Certificated outdoor educational instructor: Trained and certified experts who lead individuals or groups on outdoor expeditions, offering education in outdoor skills, safety, and environmental stewardship.
  • icebreaker ambassador and community partner: Individuals representing icebreaker and its values, or partnering organizations promoting sustainability, outdoor activities, or community engagement.
  • NGO – Stewardship, mentorship, or equitable access: Individuals representing icebreaker and its values, or partnering organizations promoting sustainability, outdoor activities, or community engagement.
  • SAR (search and rescue): Volunteers or professionals dedicated to search and rescue missions.
  • Outdoor industry brand: Employees or representatives of outdoor brands.
  • Government individual: Professionals working in government roles.
 
 

WHAT TO EXPECT IN THE APPLICATION PROCESS:

Please remember to send in the proper documentation to support your application in a timely manner. If you have a question about your application, feel free to email ib_pro@icebreaker.com.

Once you submit the required documentation and information, you will receive confirmation of acceptance or rejection of your application within 15 days.

 
WHAT COULD KEEP AN APPLICATION FROM BEING APPROVED
  1. Please submit required documentation. If we do not receive the proper credentials to support your application, you will not be approved.
  2. Remember to use your business email, if applicable.
 
THINGS TO KNOW ABOUT THE PROGRAMME – GENERAL TERMS
  1. Membership to Programme should be considered as privilege, rather a right or entitlement. It is not a partnership between icebreaker and Pro Programme Members.

  2. The Programme membership is for personal use only. Products purchased using your Programme membership discount are designated for personal use.

  3. Resale and/or Gifting is prohibited. The purchase of gifts, or resale activity, will result in the termination of your Programme membership.

  4. Membership to Programme is non-transferrable, and discount use is limited to the individual approved member. In the event of a dispute over ownership of a membership, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration as determined by icebreaker. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

  5. Membership in the Programme entitles members to a fixed discount of 20% off RRP, up to a maximum spending limit of 3,000 EUR (or local currency equivalent) during your 12-month membership period. icebreaker reserves the right to track each individual member’s purchases.

  6. The Pro Programme discount cannot be combined with other promotions.

  7. To view the discount, the Pro Programme member must be logged in to their Pro Programme profile.

  8. icebreaker reserves the right to change Programme membership Terms and Conditions at any time. If icebreaker changes or modifies these Terms, it will provide notice of any changes through these Terms. Electing to remain a Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Programme that icebreaker may make include, but are not limited to, any of the following changes: (i) cease providing a Benefit; (ii) the revision of eligibility criteria, (iii) spending limits, (iv) the operation and application of Programme discounts. .

  9. The discount and benefits of Programme membership to be kept discreet. Non-eligible, non-member Parties interesting in icebreaker should be referred to icebreaker Stores and Website. Parties eligible for Programme membership may be referred to the Pro Programme application page to submit a personal application.

  10. Abuse of the Programme, including failure to abide by these Terms, and failure to abide by icebreaker website Terms of Use, which are incorporated herein by this reference, the sale or barter (or the attempted sale or barter) of Benefits, or promotional offers, excessive returns of Qualifying Purchases, fraud or tampering with any Benefit, including any survey or poll or sweepstakes entry, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's membership and future disqualification from Programme participation, and cancellation of previously issued but unused Benefits. At our discretion we may prosecute abuse of the Programme to the fullest extent of the law.

  11. YOU AGREE THAT PARTICIPATION IN THE PROGRAMME, MEMBERSHIP IN THE PROGRAMME, AND USE OF ANY PRODUCTS OR SERVICES RELATED TO THE PROGRAMME, INCLUDING ALL BENEFITS IN CONNECTION WITH THE PROGRAMME, IS ENTIRELY AT YOUR OWN RISK.

  12. You may cancel your Programme membership at any time by writing to ib_pro@icebreaker.com. Cancelling your Programme membership you will also delete your Programme account. icebreaker store associates are not able to resolve issues with membership.

  13. icebreaker is not responsible for events outside its control. If the provision of the Programme is affected by an event outside its control, then icebreaker will notify Members as soon as possible to let them know and will take reasonable steps to minimize the effect of the event on the Programme. TO THE FULLEST EXTENT PERMITTED BY LAW, ICEBREAKER DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE PROGRAMME, ICEBREAKER WEBSITES, AND APP. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. IN THE UNITED KINGDOM, THE FOREGOING DISCLAIMERS WILL NOT APPLY TO YOU.

  14. ICEBREAKER is responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Terms were agreed, both we and you knew it might happen.

  15. ICEBREAKER SHALL NOT BE LIABLE FOR DAMAGES RESULTING FROM YOUR MISUSE OF THE ICEBREAKER WEBSITES, THE APP FROM YOUR INABILITY TO USE THE ICEBREAKER WEBSITES, THE APP OR FROM INTERRUPTION, SUSPENSION, AND ALTERATION OF THE ICEBREAKER WEBSITES, THE APP DUE TO REASONS BEYOND THE CONTROL OF VF, EXCEPT WHERE SUCH LOSS IS CAUSED BY THE NEGLIGENCE OF ICEBREAKER, ITS AGENTS OR DISTRIBUTORS OR THAT OF THEIR EMPLOYEES. YOUR STATUTORY RIGHTS ARE NOT AFFECTED, AND THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN ADDITION, CERTAIN OTHER JURISDICTIONS DO NOT PERMIT LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. 

  16. YOU AGREE TO HOLD ICEBREAKER, ITS OFFICERS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, DIRECTORS, OFFICERS, AGENTS, SERVICE PROVIDERS, VENDORS, SUPPLIERS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEY FEES AND COURT COSTS, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR SUBMISSIONS.

  17. To the fullest extent permitted by law, the Programme and these Terms and any claim or dispute arising out of or relating to the same, or your use of icebreaker Websites or the App will be governed by and construed under the substantive laws of Switzerland, without reference to conflict-of-laws considerations.

  18. If any provision of these Terms is held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. 

  19. If a dispute arises, we strongly encourage you to first contact our Customer Service Department before starting a judicial proceeding. We value our relationships with our customers and will try to resolve your claims informally and quickly. 
 
 

HOW TO MAKE A PURCHASE AS A MEMBER OF THE PROGRAMME

As a member of The Programme, you are entitled to a fixed 20% discount off the RRP (excluding outlets) throughout your 12-month membership period. This discount will be automatically activated upon approval of your application and receipt of the confirmation email, and will be applied when you purchase a product on the website

The 20% discount, along with the 12-month membership period, will start from the date you receive the confirmation email. You should receive an email of approval or rejection should be received within a max. of 15 days. To take advantage of the discount, simply log in to your account, where it will be automatically applied and ready to use.

Please note that some items might be excluded from your discount allowance including, but not limited to, outlet selection and other specification precisely marked.

icebreaker reserves the right to add or remove products from the Programme product selection at its discretion. Pro Programme discount cannot be applied retrospectively.

Access to the Programme discount will only be possible online . Any order returns must be returned online.

Orders placed through The Programme are subject to the general terms and conditions applicable of icebreaker.

 
 

DATA PROCESSING, MARKETING AND PROFILING

By registering, you acknowledge to have read and understood Privacy Policy regarding the collection, use and disclosure of your personal information in the context of the Programme.

The processing of any personal data of participants is necessary to enable the participation to the Programme and will be carried out by icebreaker as Data Controller. Personal data will be processed in compliance with the current laws and regulations applicable to the processing of personal data, including the EU General Data Protection Regulation N. 679/2016 (GDPR) and retained for the time necessary to fulfil the data processing purposes herein described, except when longer or shorter retention periods are provided for by law.

Please note that your data will be processed:

  • a. for the evaluation of your application to the Programme.
  • b. For the management of your subscription to the Programme. Please note that, by registering for the Programme, you will receive service emails regarding the Programme. These may include information about your enrolment to the Programme and the related Benefits, such as information on exclusions or the management of the discount.
    If you want to stop receiving all the communications, this will cause your early cancellation from the Programme. Should you then wish to cancel your Pro Programme account you can contact Customer Service at ib_pro@icebreaker.com.
    Please note that cancellation to the Programme does not imply the unsubscription from the marketing newsletter. Should you wish to stop receiving marketing emails, you may follow the process outlined in section C below.
  • c. In addition, if you have expressly given your consent to receive profile-based marketing communications, you will receive emails regarding promotions, events, and other promotional activities. If you want to unsubscribe from icebreaker promotional emails, you can do it at any you can click on the Unsubscribe link in the marketing emails you received, contact customer service at customercare_gb@icebreaker.com or write an email to privacy_europe@vfc.com.