Returns process

Returns process


To access our Returns Policy and Terms, please click here. This page outlines the process to follow in order to process your return.

  1. As a registered user please sign in.
  2. As a guest please use check status.
  3. Begin the online RMA process by selecting the order you would like to return, followed by the product(s) to return.
  4. Depending on your country, you’ll have an option for home pick-up or drop-off location.

    • Drop-off location: Please take your return to the chosen location during the hours provided
    • Home pick-up: Please have your package ready for pick-up at the address provided and on the date selected. Unfortunately, carriers cannot specify a time of day for pick-up.
  5. After completing the online process, please print out your prepaid shipping label.
  6. Pack the product you’re returning into a shipping container (feel free to re-use the one we sent you, but please cover up the old tracking barcode!) and secure the shipping label to the outside of your package.
  7. If you cannot access this label online, please contact us here, and reference your RMA number when you correspond with us.

We recommend you keep a copy of the tracking ID / receipt for your package.


Start your return authorization (RMA):

Ensure your order number begins with an initial followed by 8 digits (e.g.E10012323).