Customer Service


Shipping Information

 

We’re as excited to get your icebreaker out to you as you probably are to get comfy in it however, please note in current circumstances you can expect to receive your order in 5-8 business days with the potential for further delays expected in the lower South Island due to severe weather.

 

Track a shipment

Once your icebreaker has been shipped, you can track it by logging into your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.

 

Shipping process & cost

Shipping Costs
Shipping method Shipping cost
NZ Couriers Free for all orders

Your order will be shipped once credit card authorizations have been obtained and shipping addresses have been confirmed.

As you will understand, we reserve the right to hold any order for suspected fraud.

All parcels going to Great Barrier Island are the receivers responsibility to organise and pay the additional delivery fee, this is to be done directly with Great Barrier Airlines or Freight Link.

Note:We cannot ship to any address outside of New Zealand.

 

Shipping options

Properly completed orders will be processed in 4-6 business days. You can expect delivery in 5-8 business days after your order is placed on icebreaker.com.

Please Note:

  • Please expect to receive shipping and tracking information 4-6 days after your order is placed.
  • Business days are Monday through Friday, excluding holidays.
  • All orders ship from Christchurch, New Zealand. The above shipping times are an accurate portrayal of our service level.
  • All orders are shipped via NZ Couriers and require a signature on delivery.

 

Refunds on shipping charges

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card. And we will feel deeply embarrassed for a bit. (Then hopefully we'll all get over it and move on together, having formed a stronger bond as a result).