Customer Service


Shipping Information

 

Shipping delays

We’re as excited to get your icebreaker out to you as you are to get comfy in it however in current circumstances please expect delays, we’re working hard to process your order as soon as possible and you can expect it to be sent in 7-10 business days.
Thank you for your patience and understanding.

 

Track a shipment

Once your icebreaker order has been shipped, we’ll send you an email with your tracking number. Alternately, you can track your order with an order number and email address here, or if you ordered while signed in with an account you can find the shipment and tracking information in your order history.

 

Shipping process & cost

Shipping Costs
Shipping method Shipping cost
NZ Couriers Orders under $99 are charged a flat rate of $10.
Orders of $99 or more receive free shipping.

Orders of $99 or more receive FREE shipping.

Your order will be shipped once credit card authorizations have been obtained and shipping addresses have been confirmed.

As you will understand, we reserve the right to hold any order for suspected fraud.

All parcels going to Great Barrier Island are the receiver's responsibility to organise and pay the additional delivery fee, this is to be done directly with Great Barrier Airlines or Freight Link.

Note:We cannot ship to any address outside of New Zealand.

 

Shipping options

Properly completed orders will be processed in 7-10 business days.

Please Note:

  • Please expect to receive shipping and tracking information 7-10 business days after your order is placed.
  • Business days are Monday through Friday, excluding holidays.
  • All orders ship from Christchurch, New Zealand. The above shipping times are an accurate portrayal of our service level.
  • All orders are shipped via NZ Couriers and require a signature on delivery.

 

Refunds on shipping charges

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card.