Lookup an order or
start an online return
Check your order even if you are not a registered user. Enter the order number (Customer Ref#) and the Billing Address Postal code.
See order history
View your order history by signing in.
Return to an icebreaker touchlab*
To make a return in one of our stores, please bring a copy of your Order Confirmation (receipt) with you for the return to be processed in store.
*Excluding Auckland Airport, Downtown Wellington and Queenstown Airport
icebreaker return policy
You can return or exchange items purchased directly from icebreaker.com for any reason within 30 days from the ship date as long as they are unworn, unwashed, and in the original packaging with the tags still attached.