Lookup an order or
start an online return
Check your order even if you are not a registered user. Enter the order number (Customer Ref#) and the Billing Address Postal code.
See order history
View your order history by signing in.
Return to an icebreaker touchlab*
To make a return in one of our stores, please bring a copy of your Order Confirmation (receipt) with you for the return to be processed in store.
*Excluding Auckland Airport, Downtown Wellington and Queenstown Airport
icebreaker return policy
You can return or exchange items purchased directly from icebreaker.com for any reason within 30 days* from the ship date as long as they are unworn, unwashed, and in the original packaging with the tags still attached.
*Enjoy stress-free shopping with extended returns through to 31st January 2020 for all purchases made this December 2019.