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icebreaker Warranty Information

warranty

We will replace your icebreaker garment within 12 months of purchase if it has been damaged due to faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition and send you a replacement. Damage that occurs after a year is usually caused by wear and tear.

Please contact cs.nz@icebreaker.com or call 0800 080 800 for instructions on how to process your warranty item.

lifetime sock guarantee

At icebreaker we take pride in the quality of our socks and guarantee 100% satisfaction with your purchase. If for any reason you are not completely satisfied with your socks we will provide you with a new pair or a refund. Please visit your original location of purchase to receive your replacement or refund (proof of purchase is required for refunds).