Frequently asked questions

 

What is the nature.rewards Program?
nature.rewards is our loyalty program. When you join the Program, you can earn points on your purchases made in the United States of America's icebreaker website at www.icebreaker.com/en-us/ or "Participating stores". Points will be earned during each nature.rewards year.

 

What is a nature.rewards year?
From 11th of November 2020 onwards, a nature.rewards Year is defined as a year from when you sign up to the nature.rewards program. For example, if you join on the 1st December 2020, your nature.rewards year will end on the 31st of November 2021.

 

Am I eligible to join the nature.rewards Program?
You must be at least 18 years of age or above to become a member. Employees of icebreaker, a Division of VF Outdoor, LLC and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.

 

How do I join the nature.rewards Program?
You may register to become a nature.rewards Program Member online at www.icebreaker.com/en-us/join-nature-rewards.

You are responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your personal information online at www.icebreaker.com/en-us/account, by emailing IB_CS@vfc.com, or by calling 1-888-530-0075.

You may opt-out of the Program at any point in time by emailing IB_CS@vfc.com, or by calling 1-888-530-0075.

 

When can I join the nature.rewards Program?
You may join the Program at any time.

 

How do I earn points?
Points can be earned and accumulated during the nature.rewards Year.

You will receive fifty (50) points when you sign up for an www.icebreaker.com/en-us/ account and register as a Member. When you shop online at www.icebreaker.com/en-us/ you will receive ten (10) points for every US$1 spent on eligible full-price product, five (5) points for every US$1 spent on eligible discounted product. Other activities will be announced by icebreaker from time to time.

There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as 'Pending'. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as 'Confirmed'. Points have no cash value. You cannot give or transfer your points to anyone else.

 

What are the pending points?
There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as ‘Pending’. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as ‘Confirmed’. Points have no cash value. You cannot give or transfer your points to anyone else.

 

Which are the "participating stores" in which this program is available?

 
Store Physical address
Union Square 170 Post Street, San Francisco, California, 94108 United States
Chicago 44 East Walton Street, Chicago, Illinois, 60611 United States
Portland 1109 West Burnside Street, Portland, Oregon, 97209 United States
Bellevue Square 129 Bellevue Square, Bellevue, Washington, 98004 United States
Woodburn 1001 Arney Road, #611, Woodburn, Oregon, 97071 United States
 

Can I earn points for purchases made during a promotional activity and/or sale?
Purchases made during a promotional period will not be eligible to earn points unless explicitly stated.

 

Can my points be converted into cash or used to redeem rewards?
No. Accumulated points are used for the sole purpose of determining the membership tier you achieve within a nature.rewards year.

 

Do my accumulated points expire?
All the points you have earned within a nature.rewards year will continue to accumulate until the end of your nature.rewards year. At the end of nature.rewards year, all your accumulated points will be reset to zero (0).

 

How do membership tiers work?
Tiers are tied to the points you earned within a nature.rewards Year. Each tier brings with it associated tier rewards. You will start off with zero (0) points at tier 0 upon registration as a Member. You will progressively get upgraded to higher tiers upon accumulating a certain amount of points within the nature.rewards Year.

Accumulated points Membership tier
0 – 1,999 Member (tier 0)
2,000 - 4,999 Seeker (tier 1)
5,000 - 9,999 Adventurer (tier 2)
≥10,000 The Natural (tier 3)
 

Does my membership in a tier expire?
Members achieving the Seeker, Adventurer and The Natural tiers will remain within that tier for a maximum of two (2) nature.rewards Years. For example, if John achieves the Adventurer tier in his first year of nature.rewards, he will enjoy Adventurer tier rewards until the end of his second year in nature.rewards.

 

Will I be stuck within a certain tier throughout the entire next nature.rewards year?
It depends. From the example, John will remain within the Adventurer tier until he accumulates more than 10,000 points any time between the beginning and end of his nature.rewards year. As soon as he accumulates more than 10,000 points, John will immediately achieve The Natural tier, in which he will be eligible to stay until his second year in nature.rewards.

 

What rewards and benefits do I receive as a Member?
(A) You get instant rewards upon earning a certain amount of points within an nature.rewards year:
• Signing up - 10% off idscount coupon, one-timne use
• First 2,000 points - US$20 discount voucher, one-time use
• Next 3,000 points - US$60 discount voucher, one-time use
• Next 5,000 points - US$150 discount voucher, one-time use

Instant rewards are discount vouchers issued electronically for discount off purchases from www.icebreaker.com/en-us/ and applicable subject to these Program terms. They are not Gift Cards or Digital Gift Cards of icebreaker. They expire at the end of the 3rd calendar month from the date of issuance.

Each instant reward will contain a unique code that may be used at www.icebreaker.com/en-us/ by entering the code during checkout. Prior to an instant reward expiring, the value of each voucher must be utilized in its entirety within individual purchases.

Instant rewards are not convertible to or redeemable for cash and/or exchange for other rewards. Instant rewards may only be used and applied on www.icebreaker.com/en-us/. Return of items purchased with an instant reward will not result in the reinstatement of the instant reward. icebreaker reserves the right to change the value of the instant reward voucher associated to a tier at any time.

If you have joined the Program in the previous nature.rewards year between November 1 2018 and October 31 2019, and have been issued vouchers, you can still use the vouchers subject to their individual expiry dates.

(B) You will also be entitled to tier rewards. Members achieving the Seeker, Adventurer and The Natural tiers at any time during the nature.rewards year will enjoy tier rewards exclusively tied to the respective tiers.

tier rewards are benefits you will enjoy so long as you are within the tier. All tier rewards you are entitled to are made visible to you within your account in www.icebreaker.com/en-us/. You will also receive emails from time to time to remind you of your tier rewards.

tier rewards are not convertible to, or redeemable for cash and/or exchange for other rewards.

 
Accumulated points Membership tier Tier rewards
0 – 1,999 Member (tier 0)
  1. 10% off coupon code, one-time use
  2. Exclusive updates of upcoming events, product launches and end of season sales via email newsletters
2,000 - 4,999 Seeker (tier 1)
  1. tier 0 benefits
  2. Free 2 day shipping on next order
  3. Early access to sales
  4. Early access to new season/product launches
5,000 - 9,999 Adventurer (tier 2)
  1. tier 1 benefits
  2. Free 2 day shipping for 3 months
  3. Exclusive preview to new products
  4. Exclusive promotions/offers
≥10,000 The Natural (tier 3)
  1. tier 2 benefits
  2. Free 2 day shipping
 

What email and privacy policies govern my membership subscription?
By registering for the Program, you agree to receive transactional emails regarding the nature.rewards Program from icebreaker. These may include information about points, tiers, instant rewards, tier rewards, Program updates, and other related materials at the discretion of icebreaker. Members may not unsubscribe from transactional emails of the Program, but can cancel their membership in the Program as described in the General Terms. When registering for the Program, Members will have the option of signing up to receive promotional email offers and updates from icebreaker. Members may unsubscribe from icebreaker promotional emails at any time via the unsubscribe link in those emails.

By registering for the Program, you consent to the collection, use and disclosure of your personal information as described in the icebreaker Privacy Policy.