Terms of Sale - Return Terms
ICEBREAKER's Return Policy
Right of withdrawal
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund, provided that you return the Products to us according to the procedure indicated on our Returns page.
This is a right of withdrawal that you can exercise without penalty and without giving any reason.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs provided that the product being returned is unworn, unwashed, and in original packaging. In any event, the costs you bear to return the goods (for example the shipping cost of the return) may be at your expense (depending on country) and you bear the risk of damage or loss of the goods during a return until the goods reach us.
Legal guarantee for faulty goods
In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.
LIFETIME SOCK GUARANTEE
At icebreaker we take pride in the quality of our socks and guarantee 100% satisfaction with your purchase. If for any reason you are not completely satisfied with your socks, we will provide you with a new pair or a refund. Please visit your original location of purchase to receive your replacement or refund (proof of purchase is required for refunds).
- Refunds will be issued based on the original form of payment.
- A refund will be processed if the product you requested is unavailable.
- Please allow 10 business days for our warehouse to inspect your return and process your refund or exchange.
- All returns must be arranged through our Online Return Authorization Request at www.icebreaker.com.
- We reserve the right to limit returns.
- We cannot accept Cash On Delivery.
- How to make a return: Please reference the returns procedure at https://www.icebreaker.com/service-returns.html