You can return items purchased directly from icebreaker.com for any reason within 30 days from the ship date as long as they are unworn, unwashed, and in the original packaging with the tags still attached.
Please note we no longer process exchanges for online returns, only refunds. If you would like to exchange the size please send your incorrect size back to us for a refund and place a new order.
Create a return authorization (RMA):
- For registered users please login to Your Account and continue with the next step below. For non-registered users please scroll down to the bottom of this page and enter your order number from your order confirmation email (AXXXXXXXX) and your email address then proceed with “Check Status”.
- Select "Orders/Returns" to view your order history.
- Select “Return items” on the order you wish to return and complete the RMA process online. This process will generate your RMA number.
- Please note your RMA number. The RMA number is an essential part of the returns process – product sent back to icebreaker without one cannot be processed and will be returned to sender.
- In your original shipment, we have provided a returns address label to attach to your return. Fix this to the outside of your package and write your RMA number in the space provided.
- In your package please include your returned item/s (in their original packaging). Feel free to re-use the packaging we sent you, but please cover up the old tracking barcode.
- If you have lost the label, please send your returns to:
Entry Gate 2, Transport Despatch Office
81 - 89 Drake Blvd
- Return postage is customer's responsibility. To find your closest post office: Click here
We recommend you keep a copy of the tracking ID for your package. icebreaker is not responsible for lost return shipments.
Please reference your RMA number when you correspond with us.
- Refunds will be issued based on the original form of payment.
- We reserve the right to limit returns.
- All returns must be arranged through our online return authorization request at www.icebreaker.com.
- We cannot accept cash on delivery.
- Please allow up to 10 working days for your return to be inspected and a refund given.
Return via an icebreaker store:
You can return your icebreaker purchased on icebreaker.com to any of the AU icebreaker Touch Lab stores. Click here for store locations Australia. Please bring a copy of your order confirmation (receipt) with you for the return to be processed in store. The order confirmation was displayed when you originally placed your order, but if you don’t have a copy of it handy you can find and print it in one of the following ways:
- Print a copy of the order confirmation email message that was sent to you immediately following checkout.
- Print a copy of your order confirmation via the web by viewing your order history and selecting the order you need to return.
Lifetime sock guarantee:
At icebreaker we take pride in the quality of our socks and guarantee 100% satisfaction with your purchase. If for any reason you are not completely satisfied with your socks we will provide you with a new pair. Please visit your original location of purchase to receive your replacement. If you purchased your socks from our website please complete our warranty form on our warranty page here.
We will replace your icebreaker garment within 12 months of purchase if it has been damaged due to faulty fabric, stitching or manufacturing. Please visit our warranty page here and complete the form found there as soon as possible so we can assess its condition and provide the next steps. Please do not send your garment to us before submitting a warranty request and hearing back from us. Damage that occurs after a year is usually caused by wear and tear.