Customer service

Shipping information


Track a shipment

Once your icebreaker has been shipped, you can track it by logging into your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your shipment confirmation email.


Shipping process & cost

Shipping Costs
Shipping method Shipping cost
DHL Free for all orders

Your order will be shipped once credit card authorizations have been obtained and shipping addresses have been confirmed.

As you will understand, we reserve the right to hold any order for suspected fraud.

Note:We cannot ship to any address outside of Australia.


Shipping options

Properly completed orders will be processed in 4-5 business days. You can expect delivery in 6-8 business days after your order is placed on

Please note:

  • Please expect to receive shipping and tracking information 4-5 days after your order is placed.
  • Business days are Monday through Friday, excluding holidays.
  • All orders ship from Christchurch, New Zealand. The above shipping times are an accurate portrayal of our service level.
  • All orders are shipped via DHL and require signature on delivery. By choosing delivery to a PO box or parcel locker, you give authority to leave without signature on delivery.


Refunds on shipping charges

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card. And we will feel deeply embarrassed for a bit. (Then hopefully we'll all get over it and move on together, having formed a stronger bond as a result).