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Privacy Policy

Last Updated 1 Apr 2020

This Privacy Policy ("Policy") describes how personal information about you is collected, used and disclosed by Icebreaker, a division of VF Outdoor Canada, Co and our subsidiaries and affiliates (collectively, "icebreaker") with respect to your use of our websites where this Policy is posted. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request, or if you have questions or complaints regarding this Policy or icebreaker's privacy practices, please contact us at:

Icebreaker, a division of VF Outdoor Canada, Co
900-1959 Upper Water St
Halifax NS
B3J 2X2
1 866 403 0576
privacy@icebreaker.com

We collect personal information about you in various ways, such as when you create an account or online profile, use the interactive areas and features on our websites, make a purchase, participate in our contests or surveys or when you email, call or otherwise communicate with us. Such information may include your name, address, email address, phone number, fax number, photographs, credit card information and other contact or demographic information you choose to provide. We may also obtain information about you from other sources and link or combine that with information we collect on our websites.

We collect your location based information for the purpose of locating a place that you may be searching for in your area. We will only share this information with our mapping provider for the sole purpose of providing you this service. You may opt-out of location based services at any time by emailing us at ibcanada_service@vfc.com.

We also automatically collect information about you when you access or use our websites. For example, we automatically log your computer's operating system, Internet Protocol ("IP") address, access times, browser type and language and the website you visited before navigating to our websites. We may also collect information about your usage and activity on our websites. We may combine this automatically collected log information with other information we collect about you.

Our website also uses our authorized third-party analytics vendors, such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: https://www.google.com/policies/privacy/partners/.

We do this to improve services we offer you, to improve and understand the success of marketing, analytics, or site functionality.

Cookies and other Tracking Technologies

We and our marketing partners use cookies or similar tracking technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our websites and your experience. We use cookies to see which areas and features are popular and to count visits to our websites. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. You can remove persistent cookies by following directions provided in your Internet browser’s "help" file. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove and/or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our websites.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

How We Use Your Information

We use the personal information we collect for the purposes described in this Policy or otherwise disclosed to you on our websites. For example, we may use your information to:

• operate and improve our websites;
• provide and deliver products and services, process and complete transactions and send you related information, including purchase confirmations, shipping alerts, invoices, updates, security alerts, recall notices and support and administrative messages;
• maintain and administer your online account;
• respond to your comments and questions and provide customer service;
• send you news and information about events, activities, offers, promotions, products and services offered by icebreaker or third parties that we think will be of interest to you;
• create targeted audiences with third parties for advertising purposes;
• process and deliver contest or sweepstakes entries and prizes; and
• link or combine with other personal information we receive from third parties to help understand your needs and provide you with better service.

We may store and process personal information in the United States and in other countries.

Disclosure of Information Policy

It is our policy not to share personal information collected through our websites with third parties except as described in this Policy or as otherwise disclosed to you on our websites. For example, we may share personal information as follows:

• when you give us your consent to do so, including if we notify you on our websites that the information you provide will be shared in a particular manner and you provide such information;
• when you provide a product review or you post content to interactive areas or features of our websites;
• with third party vendors, consultants and service providers that perform services to help us with our business activities (such as shipping your order, offering customer service or targeted advertising) and who need access to such information to carry out their work for us. These companies are authorized to use your personal information only as necessary to provide these services to us
• when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or to respond to lawful requests, legal process or legal authorities;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, respond to an emergency or investigate fraud; and
• in connection with, or during negotiations of, a merger, acquisition, financing or sale of all or a portion of icebreaker's assets.

We may also share aggregated information that does not directly identify you.

Send Your Wish List to a Friend

If you choose to use our website to send your wish list to a friend, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site to review your wish list. icebreaker does not store this information for the sole purpose of sending this one-time email.

Links to Other Web Sites

Our websites include links to other websites. This Policy does not apply to linked sites and we are not responsible for the content or privacy and security practices of those sites. Any personal information you provide to a linked site is provided directly to a third party and is subject to such third party's privacy policy. We encourage you to carefully read the privacy policies of any website you visit before providing any personal information.

Security

We take reasonable measures to protect your personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@icebreaker.com.

Your Information Choices and Changes

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or emailing us at ibcanada_service@vfc.com. If you opt out of receiving such communications, we may still send you non-promotional emails, such as emails about your account, purchases or our ongoing business relations.

Upon request we will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, or delete or ask to have it removed from our blog by making the change on our member information page, emailing our Customer Support at ibcanada_service@vfc.com or contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days or within a reasonable timeframe.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at ibcanada_service@vfc.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Twitter button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Frames

Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to www.icebreaker.com.

User Generated Content

When you transmit, upload, post, email or otherwise make available data, text, software, music, sounds, photographs, images, graphics, designs, artwork, messages or other materials created or sourced by you ("User Content") to icebreaker and/or on icebreaker.com or any other website, internet site or application (including mobile device applications) that is owned, operated, controlled or sponsored by icebreaker, you agree and acknowledge the following:

Suitable content

The User Content must not violate any law, contain any commercial messages, or comparisons or solicitations for products or services, be offensive, defamatory, sexually explicit, violent, vulgar, derogatory of any ethnicity , race, gender, religion, profession or age group, promote any political agenda, promote alcohol, drugs, tobacco, firearms/weapons, promote, include or refer to activities that may be harmful or illegal, and/or any other content that is considered inappropriate or unsuitable as determined by icebreaker at its sole discretion.

No Intellectual property rights infringement

You warrant that the User Content is your original work and/or that you own the intellectual property rights in the User Content, and that the User Content does not infringe on any copyright, trade mark or other intellectual property rights of any other person or organization. You waive your moral rights in relation to the User Content and you will not assert such rights against icebreaker, its sub-licensees or assigns.

You waive your moral rights in relation to the User Content and you will not assert such rights against icebreaker, its sublicensees or assigns.

No privacy rights infringement

If the User Content incorporates personal information, including the identity or image of any individual, you confirm that the individual concerned has consented to the use of the image and personal information.

Removal of User Content

icebreaker may, with or without any notice to you, at its sole discretion and for any reason, remove, modify or block access to any User Content.

Licence granted to icebreaker

You grant icebreaker a non-exclusive, perpetual, worldwide, irrevocable, royalty free, transferrable and sub-licensable right to use, modify, edit and display the User Content, including copyright in the User Content, in any media known now or in the future.

No liability for User Content

icebreaker makes no representations or warranties as the accuracy, reliability, lawfulness or completeness of any User Content, and takes no responsibility for the use of or reliance on, any User Content by you or any third party.

Notification of Privacy Policy Changes

We may update this Policy at any time to reflect changes to our information practices and we will indicate when changes have been made by revising the date at the top of the Policy. If we make any material changes to this Policy, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on our websites prior to the date such changes become effective. We encourage you to periodically review this Policy for the latest information on our privacy practices.

Contact Us

If you have a question about this Policy, please contact us at:

Icebreaker, a division of VF Outdoor Canada, Co
900-1959 Upper Water St
Halifax NS
B3J 2X2
1 866 403 0576
privacy@icebreaker.com

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Terms & Conditions

Welcome to www.icebreaker.com (the Site).

In these terms and conditions (Terms), “icebreaker” “we”, “our” or “us” means Icebreaker, a division of VF Outdoor Canada, Co and any reference to “you” or “your” refers to you.

When you access, browse, view, use, or order our products from the Site you agree to be bound by these Terms and any policies that we refer to in these Terms, including the following:

• Terms of Sale
• Site Terms of Use
• Privacy Policy
• Shipping Policy
• Returns Policy
• General Terms of the icebreaker's nature.rewards Program

Your privacy is very important to us. Please read our Privacy Policy for information about how icebreaker collects, uses, holds or discloses any personal information about you.

We may amend these Terms from time to time by posting the revised version on the Site or sending you an email before the effective date of any amendment. If you continue to use our Site following the effective date of an amendment to these Terms, then you will be deemed to have accepted the amendment. If you do not accept any amendment to these Terms you will not be penalised by us, however you may no longer use the Site from the effective date of that amendment.

Terms of Sale

Our Terms of Sale apply to you when you purchase a product from us on the Site, and you agree to be bound by our Terms of Sale when you order a product from the Site.

Site Terms of Use

When you access, browse, use or view the Site, you accept these Terms of Use.

General

Terms of Buying for Collection In-Store

Our Terms of Buying for Collection In-store apply to you when you buy a product on the Site for later collection in an icebreaker store, and you agree to be bound by these terms.

Terms of reservation

Our Terms of Reservation apply to you when you reserve a product – for later collection from one of our icebreaker stores – from us on the Site, and you agree to be bound by our Terms of Reservation when you reserve a product from the Site.

Contact Information

For questions or concerns you have about the Site, icebreaker products, your order on the Site, etc. please contact us via email at ibcanada_service@vfc.com or call 1 866 403 0576.

CANADIAN HEADQUARTERS

Icebreaker, a division of VF Outdoor Canada, Co
900-1959 Upper Water St,
Halifax NS, B3J 2X2

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Terms & Conditions

GENERAL TERMS OF THE ICEBREAKER'S NATURE.REWARDS PROGRAM ("TERMS")

As of 19 April 2021

Membership of icebreaker's nature.rewards Program ("The Program") and its benefits are offered at the discretion of icebreaker, which reserves the right to terminate, change, limit, modify, or cancel any rules, regulations, benefits, or conditions of participation of "The Program" at any time, with or without notice. In the event of cancellation, Points earned up to the date of cancellation will be issued according to the "Terms" in place immediately prior to cancellation.

icebreaker may change or modify these "Terms" at any time. We will post the revision date with the revised "Terms" on our website. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to "The Program" that icebreaker may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to earn an Instant Reward and/or to qualify into a Level; (iii) cease providing a Instant Rewards and/or Level Rewards; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or using Instant Rewards and/or Level Rewards.

These "Terms" are void where and to the extent prohibited by law.

In the event of a dispute over ownership of an "The Program"'s account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these "Terms", the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Abuse of "The Program", including failure to abide by these "Terms", the sale or barter (or the attempted sale or barter) of Instant Rewards, Level Rewards, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation in "The Program", forfeiture of all Points accrued, and cancellation of any qualified Instant Rewards and Level Rewards. At our discretion, we may prosecute abuse of "The Program" to the fullest extent of the law.

You may cancel your nature.rewards membership at any time by emailing icebreaker's Customer Service team at ibcanada_service@vfc.com or by calling 1 866 403 0576. If you cancel your nature.rewards membership, your accrued Points will be forfeited.

Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

By agreeing to participate in "The Program", you release Icebreaker, a division of VF Outdoor Canada, Co, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points, or the use of any Level Rewards and Instant Rewards by an individual other than "The Program"'s Member who earned the Level Rewards and Instant Rewards. You further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in "The Program", use of Instant Rewards, use of products or experiences from the Level Rewards, or agreement to these "Terms".

The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to "The Program", membership in "The Program", or any products or services related to "The Program".

The "The Program" and these "Terms" will be governed by and construed under the substantive laws of British Columbia, Canada, without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of British Columbia, Canada.

The icebreaker logo, and other logos and taglines are the intellectual property of icebreaker.

If you have any questions about the "The Program" or these "Terms", please contact our icebreaker Customer Service team at 1 866 403 0576.

"The Program"

When a member joins "The Program", he or she can earn points on purchases made in the Canadian icebreaker website at www.icebreaker.com/en-ca/ for purchases paid for in C$, made from, and delivered to, the Canada only.

“The Programme” is also available across icebreaker’s participating retail stores (“Participating Stores”) within Canada. As such, all activities associated with “The Programme” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

Points will be earned during each nature.rewards Year. A nature.rewards Year is defined as a year from when you signed up to the nature.rewards program. For example, if you joined on the 1 April 2020, your nature.rewards year will end on the 31 March 2021.

 

"Participating Stores"

Store	Physical address
icebreaker Park Royal Touch Lab	The Village At Park Royal, 825 Main St, Unit G3, West Vancouver, British Columbia, V7T2Z3 Canada
icebreaker Kitsilano Touch Lab	2089 West 4Th Avenue, Kitsilano, Vancouver, British Columbia, V6J 1N3, Canada
icebreaker Edmonton Touch Lab	West Edmonton Mall, 8882-170Th Street NW, Unit E-220, Edmonton, Alberta, T5T 3J7 Canada
icebreaker Calgary Touch Lab	Chinook Centre, 6455 Macleod Trail SW, Unit# 1159, Calgary, Alberta, T2H 0K8, Canada
icebreaker Toronto Touch Lab	278B Queen Street West, Toronto, Ontario, M5V 2A1, Canada
icebreaker Ottawa Touch Lab	Rideau Centre, 50 Rideau St #271, Ottawa, Ontario, K1N 9J7, Canada
icebreaker Montreal Touch Lab	1515 St-Catherine Street West, Suite 1-725, Montreal, Quebec, H3G 2W1 Canada
icebreaker Carrefour Laval Touch Lab	Space T032D, 3003 Boulevard Le Carrefour, Laval, Quebec, H7T 1C8, Canada
icebreaker Vancouver Outlet	69-7899 Templeton Station Road, Richmond, Vancouver, V7B 0B7, Canada
icebreaker Toronto Outlet	Suite 509, Toronto Premium Outlets, 13850 Steeles Avenue West, Halton Hills, Ontario L7G 0J1, Canada

Eligibility

A member must be at least 18 years of age or above to enrol into the "The Program". Employees of Icebreaker, a division of VF Outdoor Canada, Co and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.

Joining "The Program"

A member may enrol into "The Program" online at www.icebreaker.com/en-ca/ by creating an account. The user is responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. A member may update his/her personal information online at www.icebreaker.com/en-ca/account or by emailing icebreaker's Customer Service team at ibcanada_service@vfc.com or by calling 1 866 403 0576. A member may opt-out of "The Program" at any point in time by emailing icebreaker's Customer Service team at ibcanada_service@vfc.com or by calling 1 866 403 0576. Where a member opts-out, the member will lose all their entitlements to forfeit of all Points accrued, and any qualified Instant Rewards and Tier Rewards will be cancelled with immediate effect.

A member may join "The Program" at any time.

Earning Points

Points can be earned and accu mulated during the nature.rewards Year. Members will receive fifty (50) points upon signing up for a www.icebreaker.com/en-ca/ account and registering as a Member. This can be done on www.icebreaker.com/en-ca/account. Alternatively, this can also be cone with the assistance of retail staff in the “Participating Stores”.

There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as 'Pending'. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as 'Confirmed'.

When purchases are made at www.icebreaker.com/en-ca/ or “Participating Stores”, members will receive ten (10) points for every C$1 spent on eligible full-price product, five (5) points for every C$1 spent on eligible, discounted, and/or non-full priced product. Only purchases made on www.icebreaker.com/en-ca/ from, and delivered to/within Canada and “Participating Stores” are eligible for points accumulation.

Purchases with other discounts (for eg, Pro Membership, Growers’ Discount or other partner, discount or coupon codes) and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of determining the Membership Level each member achieves within a nature.rewards Year and cannot be converted into cash or used to redeem rewards. All the points earned within a nature.rewards Year will continue to accumulate until the end of the nature.rewards Year, At the end of the nature.rewards Year, all accumulated points will be reset to zero(0).

Membership Levels

Levels are tied to the points you earned within a nature.rewards Year. Each Level brings with it associated Level Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member. You will progressively get upgraded to higher Levels upon accumulating a certain amount of points within the nature.rewards Year. Members achieving the Seeker, Adventurer and The Natural Tiers will remain within that Tier for a maximum of two (2) nature.rewards Years. For example, if John achieves the Adventurer Tier on 1 May 2020, he will enjoy the Tier Rewards associated with Adventurer Tier right through to the end of his nature.rewards Year 1 and until the end of his nature.rewards Year 2.

Rewards

Unless stated otherwise, rewards are typically issued via email, delivered to the email address submitted at the time of registration into the “The Program”. 

Rewards in the form of discount coupons can be applied on purchases made on the www.icebreaker.com/en-ca/ website or any of the “Participating Stores”, subject to their expiry dates.

 

Each discount coupon must be applied in its entirety within a single order. The discount coupon’s value cannot be partially applied, split across multiple orders or saved for future orders.

Returning any or all items within a purchase that have discount coupon(s) applied shall only result in the refund of the actual final amount paid, in its original form of payment. The applied discount coupon(s) will not be refunded, and hence will be forfeited.

More than one (1) coupon code may be applied within a single purchase, as long as the total merchandise value in the cart has a minimum value of C$5 upon application of all discount coupon codes.

Email and Privacy Policies

By registering for "The Program", you agree to receive transactional emails regarding the "The Program" from icebreaker. These may include information about Points, Levels, Instant Rewards, Level Rewards, Program updates, and other related materials at the discretion of icebreaker. Members may not unsubscribe from transactional emails of "The Program", but can cancel their membership in "The Program" as described in the "Terms". When registering for "The Program", Members will have the option of signing up to receive promotional email offers and updates from icebreaker. Members may unsubscribe from icebreaker's promotional emails at any time via the unsubscribe link in those emails. By registering for "The Program", you consent to the collection, use and disclosure of your personal information as described in the icebreaker Privacy Policy.