Terms & Conditions

 

GENERAL TERMS OF THE ICEBREAKER'S NATURE.REWARDS PROGRAM ("TERMS")

As of 1 June 2019

Membership of icebreaker's Nature.Rewards Program ("The Program") and its benefits are offered at the discretion of icebreaker, which reserves the right to terminate, change, limit, modify, or cancel any rules, regulations, benefits, or conditions of participation of "The Program" at any time, with or without notice. In the event of cancellation, Points earned up to the date of cancellation will be issued according to the "Terms" in place immediately prior to cancellation.

icebreaker may change or modify these "Terms" at any time. We will post the revision date with the revised "Terms" on our website. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to "The Program" that icebreaker may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to earn an Instant Reward and/or to qualify into a Level; (iii) cease providing a Instant Rewards and/or Level Rewards; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or using Instant Rewards and/or Level Rewards.

These "Terms" are void where and to the extent prohibited by law.

In the event of a dispute over ownership of an "The Program"'s account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these "Terms", the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Abuse of "The Program", including failure to abide by these "Terms", the sale or barter (or the attempted sale or barter) of Instant Rewards, Level Rewards, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation in "The Program", forfeiture of all Points accrued, and cancellation of any qualified Instant Rewards and Level Rewards. At our discretion, we may prosecute abuse of "The Program" to the fullest extent of the law.

You may cancel your Nature.Rewards membership at any time by emailing icebreaker's Customer Service team at customerservice.ca@icebreaker.com or by calling 1-866-403-0576. If you cancel your Nature.Rewards membership, your accrued Points will be forfeited.

Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

By agreeing to participate in "The Program", you release icebreaker Merino Clothing Inc, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points, or the use of any Level Rewards and Instant Rewards by an individual other than "The Program"'s Member who earned the Level Rewards and Instant Rewards. You further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in "The Program", use of Instant Rewards, use of products or experiences from the Level Rewards, or agreement to these "Terms".

The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to "The Program", membership in "The Program", or any products or services related to "The Program".

The "The Program" and these "Terms" will be governed by and construed under the substantive laws of British Columbia, Canada, without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of British Columbia, Canada.

The icebreaker logo, and other logos and taglines are the intellectual property of icebreaker.

If you have any questions about the "The Program" or these "Terms", please contact our icebreaker Customer Service team at 1-866-403-0576.

 

"The Program"

When a member joins "The Program", he or she can earn points on purchases made in the Canadian icebreaker website at www.icebreaker.com/en-ca/ for purchases paid for in C$, made from, and delivered to, the Canada only.

“The Programme” is also available across icebreaker’s participating retail stores (“Participating Stores”) within Canada. As such, all activities associated with “The Programme” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

Points will be earned during each Nature.Rewards Year. A Nature.Rewards Year shall be defined as 1 June 2019 through 31 May 2020.

 

"Participating Stores"

Store Physical address
icebreaker Park Royal Touch Lab The Village At Park Royal, 825 Main St, Unit G3, West Vancouver, British Columbia, V7T2Z3 Canada
icebreaker Kitsilano Touch Lab 2089 West 4Th Avenue, Kitsilano, Vancouver, British Columbia, V6J 1N3, Canada
icebreaker Edmonton Touch Lab West Edmonton Mall, 8882-170Th Street NW, Unit E-220, Edmonton, Alberta, T5T 3J7 Canada
icebreaker Calgary Touch Lab Chinook Centre, 6455 Macleod Trail SW, Unit# 1159, Calgary, Alberta, T2H 0K8, Canada
icebreaker Toronto Touch Lab 278B Queen Street West, Toronto, Ontario, M5V 2A1, Canada
icebreaker Ottawa Touch Lab Rideau Centre, 50 Rideau St #271, Ottawa, Ontario, K1N 9J7, Canada
icebreaker Montreal Touch Lab 1515 St-Catherine Street West, Suite 1-725, Montreal, Quebec, H3G 2W1 Canada
icebreaker Carrefour Laval Touch Lab Space T032D, 3003 Boulevard Le Carrefour, Laval, Quebec, H7T 1C8, Canada
icebreaker Vancouver Outlet 69-7899 Templeton Station Road, Richmond, Vancouver, V7B 0B7, Canada
icebreaker Toronto Outlet Suite 509, Toronto Premium Outlets, 13850 Steeles Avenue West, Halton Hills, Ontario L7G 0J1, Canada
 

Eligibility

A member must be at least 18 years of age or above to enrol into the "The Program". Employees of icebreaker Merino Clothing Inc and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.

 

Joining "The Program"

A member may enrol into "The Program" online at www.icebreaker.com/en-ca/ by creating an account. The user is responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. A member may update his/her personal information online at www.icebreaker.com/en-ca/account or by emailing icebreaker's Customer Service team at customerservice.ca@icebreaker.com or by calling 1-866-403-0576. A member may opt-out of "The Program" at any point in time by emailing icebreaker's Customer Service team at customerservice.ca@icebreaker.com or by calling 1-866-403-0576.

A member may join "The Program" at any time between 1 June 2019 through 31 May 2020. The earlier a user joins "The Program", the longer period he/she have to earn and accumulate points and enjoy the rewards.

 

Earning Points

Points can be earned and accumulated during the Nature.Rewards Year. Members will receive fifty (50) points upon signing up for a www.icebreaker.com/en-ca/ account and registering as a Member. This can be done on www.icebreaker.com/en-ca/account. Alternatively, this can also be cone with the assistance of retail staff in the “Participating Stores”.

When purchases are made at www.icebreaker.com/en-ca/ or “Participating Stores”, members will receive ten (10) points for every C$1 spent on eligible full-price product, five (5) points for every C$1 spent on eligible, discounted, and/or non-full priced product. Only purchases made on www.icebreaker.com/en-ca/ from, and delivered to/within Canada and “Participating Stores” are eligible for points accumulation.

Purchases with other discounts (for eg, Pro Membership, Growers’ Discount or other partner, discount or coupon codes) and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of determining the Membership Level each member achieves within a Nature.Rewards Year and cannot be converted into cash or used to redeem rewards. All the points earned within a Nature.Rewards Year will continue to accumulate until 31 May 2020. On 1 June 2020, all accumulated points will be deemed to have been redeemed for the discount voucher issued associated with the Membership Level obtained and no points carry over to the next Nature.Rewards Year.

 

Membership Levels

Levels are tied to the points you earned within a Nature.Rewards Year. Each Level brings with it associated Level Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member. You will progressively get upgraded to higher Levels upon accumulating a certain amount of points within the Nature.Rewards Year ending 31 May 2020. Members achieving the Seeker, Adventurer and The Natural Levels will remain within that Level for a maximum of two (2) Nature.Rewards Years. For example, if John achieves the Adventurer Level on 1 May 2020, he will enjoy the Level Rewards associated with Adventurer Level right through 31 May 2020 (end of Nature.Rewards Year 1) and until 31 May 2021 (end of Nature.Rewards Year 2).

 

Rewards

“Rewards” means discount coupons for discounts off purchases from www.icebreaker.com/en-ca/ website and are redeemable subject to these Program terms. Rewards are promotional items and are not gift cards or egift cards of icebreaker.

Unless stated otherwise, rewards are sent electronically to the email address submitted at the time of registration into the “The Program”. 

Rewards in the form of discount coupons can be applied on purchases made on the www.icebreaker.com/en-ca/ website or any of the “Participating Stores”, subject to their expiry dates, typically at the end of th 3rd calendar month from the date of issuance.

 

Nature.Rewards Points Earned Membership Level Reward
0 – 1,999 Member (Level 0) No Reward
2,000 - 4,999 Seeker (Level 1) C$20 discount coupon, one-time use
5,000 - 9,999 Adventurer (Level 2) C$60 discount coupon, one-time use
≥10,000 The Natural (Level 3) C$150 discount coupon, one-time use

Each discount coupon must be applied in its entirety within a single order. The discount coupon’s value cannot be partially applied, split across multiple orders or saved for future orders.

Returning any or all items within a purchase that have discount coupon(s) applied shall only result in the refund of the actual final amount paid, in its original form of payment. The applied discount coupon(s) will not be refunded, and hence will be forfeited.

More than one (1) coupon code may be applied within a single purchase, as long as the total merchandise value in the cart has a minimum value of C$5 upon application of all discount coupon codes.

 

Email and Privacy Policies

By registering for "The Program", you agree to receive transactional emails regarding the "The Program" from icebreaker. These may include information about Points, Levels, Instant Rewards, Level Rewards, Program updates, and other related materials at the discretion of icebreaker. Members may not unsubscribe from transactional emails of "The Program", but can cancel their membership in "The Program" as described in the "Terms". When registering for "The Program", Members will have the option of signing up to receive promotional email offers and updates from icebreaker. Members may unsubscribe from icebreaker's promotional emails at any time via the unsubscribe link in those emails. By registering for "The Program", you consent to the collection, use and disclosure of your personal information as described in the icebreaker Privacy Policy.