Terms & Conditions

 

General Terms of the icebreaker's Nature.Rewards Programme ("Terms")

As of 4 August 2020

Membership of icebreaker's Nature.Rewards Programme ("The Programme") and its benefits are offered at the discretion of icebreaker, which reserves the right to terminate, change, limit, modify, or cancel any rules, regulations, benefits, or conditions of participation of "The Programme" at any time, with or without notice. In the event of cancellation, Points earned up to the date of cancellation will be issued according to the "Terms" in place immediately prior to cancellation.

icebreaker may change or modify these "Terms" at any time. We will post the revision date with the revised "Terms" on our website. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to "The Programme" that icebreaker may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to earn an Instant Reward and/or to qualify into a Tier; (iii) cease providing a Instant Rewards and/or Tier Rewards; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or using Instant Rewards and/or Tier Rewards.

These "Terms" are void where and to the extent prohibited by law.

In the event of a dispute over ownership of an "The Programme"'s account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these "Terms", the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Abuse of "The Programme", including failure to abide by these "Terms", the sale or barter (or the attempted sale or barter) of Instant Rewards, Tier Rewards, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's account and future disqualification from Programme participation in "The Programme", forfeiture of all Points accrued, and cancellation of any qualified Instant Rewards and Tier Rewards. At our discretion, we may prosecute abuse of "The Programme" to the fullest extent of the law.

You may cancel your Nature.Rewards membership at any time by emailing icebreaker's Customer Service team at ecom.nz@icebreaker.com or by calling 0800 000 065. If you cancel your Nature.Rewards membership, your accrued Points will be forfeited.

Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

By agreeing to participate in "The Programme", you release icebreaker New Zealand Limited, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points, or the use of any Tier Rewards and Instant Rewards by an individual other than "The Programme"'s Member who earned the Tier Rewards and Instant Rewards. You further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in "The Programme", use of Instant Rewards, use of products or experiences from the Tier Rewards, or agreement to these "Terms".

The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to "The Programme", membership in "The Programme", or any products or services related to "The Programme".

The "The Programme" and these "Terms" will be governed by and construed under the substantive laws of New Zealand without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of New Zealand.

The icebreaker logo, and other logos and taglines are the intellectual property of icebreaker.

If you have any questions about the "The Programme" or these "Terms", please contact our icebreaker Customer Service team at 0800 000 065.

 

"The Programme"

When a member joins "The Programme", he or she can earn points on purchases made in the New Zealand icebreaker website at www.icebreaker.com/en-nz/ for purchases paid for in NZ$, made from, and delivered to, New Zealand only.

 

“The Programme” is also available across icebreaker’s participating retail stores (“Participating Stores”) within New Zealand. As such, all activities associated with “The Programme” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

 

Points will be earned during each Nature.Rewards Year. A Nature.Rewards Year is defined as a year from when you signed up to the Nature.Rewards program. For example, if you joined on the 1 April 2020, your Nature.Rewards year will end on the 31 March 2021.

 

"Participating Stores"

Store Physical address
icebreaker Albany Outlet 7 Triton Drive, Rosedale, 0632
icebreaker Auckland Airport Shopping Centre Outlet Airport Shopping Centre, 1 John Goulter Dr, Auckland Airport, Auckland, 2022
icebreaker Napier TouchLab 65 Emerson Street, Napier, New Zealand, 4110
icebreaker Newmarket TouchLab 277 Broadway, Newmarket, Auckland, 1023
icebreaker Otaki Outlet 203 Main Highway, Otaki, 5512
icebreaker Ponsonby TouchLab Shop 5, 130 Ponsonby Road, Ponsonby, Auckland, 1011
icebreaker Commercial Bay TouchLab Tenancy 67, Tier 1, 7/21 Queen St, Auckland, 1010
icebreaker Riccarton TouchLab Westfield Riccarton, 129 Riccarton Rd, Riccarton, Christchurch, 8041
icebreaker Hornby Outlet Dress-Smart Outlet Centre, 409 Main S Road, Hornby, Christchurch, 8042
icebreaker Wellington Airport TouchLab Tier 1, Main Terminal, Wellington Airport, Stewart Duff Drive, Wellington, 6022
icebreaker Queenstown TouchLab 19-25 Ballarat Street, Queenstown 9300
 

Eligibility

A member must be at least 18 years of age or above to enrol into the "The Programme". Employees of icebreaker New Zealand Limited and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.

 

Joining "The Programme"

A member may enrol into "The Programme" online at www.icebreaker.com/en-nz/ by creating an account. The user is responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. A member may update his/her personal information online at www.icebreaker.com/en-nz/account or by emailing icebreaker's Customer Service team at ecom.nz@icebreaker.com or by calling 0800 000 065. A member may opt-out of "The Programme" at any point in time by emailing icebreaker's Customer Service team at ecom.nz@icebreaker.com or by calling 0800 000 065.

A member may join "The Programme" at any time.

 

Earning Points

Points can be earned and accumulated during the Nature.Rewards Year. Members will receive fifty (50) points when upon signing up for a www.icebreaker.com/en-nz/account and registering as a Member. This can be done on www.icebreaker.com/en-nz/account. Alternatively, this can also be cone with the assistance of retail staff in the “Participating Stores”.

 

When purchases are made at www.icebreaker.com/en-nz/ or “Participating Stores” members will receive ten (10) points for every NZ$1 spent on eligible full-price product, five (5) points for every NZ$1 spent on eligible, discounted, and/or non-full priced product. Only purchases made on www.icebreaker.com/en-nz/ from, and delivered to/within New Zealand and “Participating Stores” are eligible for points accumulation. Purchases with other discounts (for eg, Pro Membership, Growers’ Discount or other partner, discount or coupon codes) and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of determining the Membership Tier each member achieves within a Nature.Rewards Year and cannot be converted into cash or used to redeem rewards. All the points earned within a Nature.Rewards Year will continue to accumulate until the end of the Nature.Rewards Year. At the end of the Nature.Rewards Year, all accumulated points will be reset to zero (0).

 

Membership Levels

Tiers are tied to the points you earned within a Nature.Rewards Year. Each Tier brings with it associated Tier Rewards. You will start off with zero (0) points at Tier 0 upon registration as a Member. You will progressively get upgraded to higher Tiers upon accumulating a certain amount of points within the Nature.Rewards Year. Members achieving the Seeker, Adventurer and The Natural Tiers will remain within that Tier for a maximum of two (2) Nature.Rewards Years. For example, if John achieves the Adventurer Tier in his first year, he will enjoy the Tier Rewards associated with Adventurer Tier right through to the end of his Nature.Rewards Year 1 and until the end of his Nature.Rewards Year 2.

 

Rewards

Unless stated otherwise, rewards are typically issued via email, delivered to the email address submitted at the time of registration into the “The Programme”.

Rewards in the form of discount coupons can be applied on purchases made on the www.icebreaker.com/en-nz/ website or any of the “Participating Stores”, subject to their expiry dates.

Each discount coupon must be applied in its entirety within a single order. The discount coupon’s value cannot be partially applied, split across multiple orders or saved for future orders.

Returning any or all items within a purchase that have discount coupon(s) applied shall only result in the refund of the actual final amount paid, in its original form of payment. The applied discount coupon(s) will not be refunded, and hence will be forfeited.

More than one (1) coupon code may be applied within a single purchase, as long as the total merchandise value in the cart has a minimum value of $5 upon application of all discount coupon codes.

 

Email and Privacy Policies

By registering for "The Programme", you agree to receive transactional emails regarding the "The Programme" from icebreaker. These may include information about Points, Levels, Instant Rewards, Tier Rewards, Programme updates, and other related materials at the discretion of icebreaker. Members may not unsubscribe from transactional emails of "The Programme", but can cancel their membership in "The Programme" as described in the "Terms". When registering for "The Programme", Members will have the option of signing up to receive promotional email offers and updates from icebreaker. Members may unsubscribe from icebreaker's promotional emails at any time via the unsubscribe link in those emails. By registering for "The Programme", you consent to the collection, use and disclosure of your personal information as described in the icebreaker Privacy Policy.