Lookup an order or
start an online return
Look up an order even if you are not signed in. Enter the order’s email address and order number.
Return to an icebreaker touchlab*
To make a return in one of our stores, please bring a copy of your Order Confirmation (receipt) with you for the return to be processed in store.
*Excluding Auckland Airport and Downtown Wellington
icebreaker return policy
You can return icebreaker that you purchased directly from icebreaker.com as long as it is unworn, unwashed, and in the original packaging with tags attached. We have extended our returns period and this may be returned for a refund for any reason within 30 days from the ship date.
