Customer Service


Shipping Information

 

Track a shipment

Once your icebreaker has been shipped, you can track it by logging into your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.

 

Shipping process & cost

Shipping Costs
Shipping method Shipping cost
Ground Free
2 Day Air $15.95

Free ground shipping. Your order will be shipped once credit card authorizations have been obtained and shipping addresses have been confirmed.

All pro orders are assessed a flat rate $10 shipping charge.

Not all shipping methods specified above are available in all regions. As you will understand, we reserve the right to hold any order for suspected fraud.

 

Shipping options

Ground
Valid orders will be processed in 1-2 business days. A business day is Monday through Friday, excluding holidays. Therefore you can expect to receive your order in 5-8 business days, depending on the final destination.

2 Day Air
Valid orders received prior to 12:00pm will be processed the same business day. A business day is Monday through Friday, excluding holidays. You can expect delivery 2 business days after your order is shipped.

Note: Please expect to receive shipping and tracking information 1-2 business days after your order is placed. Business days are Monday through Friday, excluding holidays. Risk and title in the products that you have purchased will pass to you at the point of shipment. Not all shipping methods specified above are available in all regions.

 

Refunds on shipping charges

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card. And we will feel deeply embarrassed for a bit. (Then hopefully we'll all get over it and move on together, having formed a stronger bond as a result.)

 
 
Terms and Conditions

We are currently offering free expedited shipping on all orders placed on icebreaker.com between 12/12/20 through 12/19/20.

Shipping based on normal carrier restrictions and delays. We cannot guarantee arrival.

Offer is valid for the continental US excluding Alaska, Hawaii, Puerto Rico and any US territories, as well as P.O. Box addresses.

Delivery days are Monday-Friday, excluding U.S. federal holidays.

Free shipping may not be available for some customers.

Not valid at any icebreaker retail stores or outlet stores.

Overnight, 2-Day & 3-Day Orders must be placed by 3:30pm EST (12:30pm PST) Overnight, 2-Day & 3-Day Orders must be placed by 3:30pm EST (12:30pm PST) Monday - Friday to be processed and shipped the same day.

Overnight, 2-Day & 3-Day Order delivery are not eligible for P.O. boxes.

Please note that we do not ship overnight, on weekends, or Holidays.

Overnight orders placed on Friday prior to 3:30pm EST (12:30pm PST) will be delivered on Monday. Overnight orders placed on either Friday after 3:30pm EST (12:30pm PST), Saturday or Sunday will be delivered on Tuesday.

Actual shipping times may vary due to carrier delays.

Free shipping may not be available for some customers. Free returns in the US only.

We reserve the right to limit quantities.

icebreaker reserves the right to cancel orders arising from pricing, promotions, or other errors.

We reserve the right to end or extend this promotion at any time without notice.

icebreaker is not directed to children under age 13.

Void where prohibited.

Icebreaker and the Icebreaker logo are trademarks of Icebreaker Apparel, LLC © 2020 Icebreaker Apparel, LLC. All rights reserved.