Shipping Information

 

Track a Shipment

Once your icebreaker has been shipped, you can track it by logging into your account and viewing the shipment and tracking information shown in your order history. You will also be sent a tracking number in your Shipment Confirmation email.

 

Shipping Process & Cost

Shipping Method Shipping Cost
UPS Ground Free for orders over $49
UPS Ground $6.95 for orders less than $49
UPS 2 Day Air $15.95
UPS Next Day Air $23.95

Orders of $49 or more will receive FREE Ground Shipping. Your order will be shipped once credit card authorizations have been obtained and shipping addresses have been confirmed.

All pro orders are assessed a flat rate $10 shipping charge.

As you will understand, we reserve the right to hold any order for suspected fraud.

 

Shipping Options

UPS Ground
Valid orders will be processed in 1-2 business days. A business day is Monday through Friday, excluding holidays. Therefore you can expect to receive your order in 5-8 business days, depending on the final destination.

UPS 2nd Day Air
Valid orders received prior to 12:00pm will be processed the same business day. A business day is Monday through Friday, excluding holidays. You can expect delivery 2 business days after your order is shipped.

UPS Next Day Air
Valid orders received prior to 12:00pm will be processed the same business day. A business day is Monday through Friday, excluding holidays. You can expect delivery 1 business day after the order is shipped.

Note: Please expect to receive shipping and tracking information 1-2 business days after your order is placed. Business days are Monday through Friday, excluding holidays. Risk and title in the products that you have purchased will pass to you at the point of shipment.

 

Refunds on Shipping Charges

If we make a mistake and send you the wrong order, or if you receive a damaged product, we will refund the shipping charges to your credit card. And we will feel deeply embarrassed for a bit. (Then hopefully we'll all get over it and move on together, having formed a stronger bond as a result.)