Customer Service

icebreaker warranty request


We will replace your icebreaker garment within 1 year of purchase if it has been damaged by faulty fabric, stitching or manufacturing.

Please return your garment as soon as possible so we can assess its condition and send you a replacement. Damage that occurs after a year is usually caused by wear and tear.

comfort guarantee

We guarantee icebreaker to be the world’s most comfortable & best performing merino clothing. If you’re not completely satisfied with your icebreaker, return it within 60 days using the instructions below and we’ll be happy to replace or refund it.

  1. If you purchased your icebreaker from, please fill out the following form to begin your comfort claim process (proof of purchase is required).
  2. If you purchased your icebreaker from a local retailer or one of our icebreaker Touch Labs, please return your product directly to them. Contact us with any questions or issues.