icebreaker Warranty Request
We will replace your icebreaker garment within a year of purchase if it has been damaged by faulty fabric, stitching or manufacturing.
Please return your garment as soon as possible so we can assess its condition and send you a replacement. Damage that occurs after a year is usually caused by wear and tear.
We guarantee icebreaker to be the world’s most comfortable & best performing merino clothing. If you’re not completely satisfied with your icebreaker, return it within 90 days using the instructions below and we’ll be happy to replace or refund it.
- If you purchased your icebreaker from icebreaker.com, please contact us at 1 877 827 6816 or CustomerService.US@icebreaker.com for return instructions & mailing address.
- If you purchased your icebreaker from a local retailer or one of our icebreaker Touch Labs, please return your product directly to them. Contact us with any questions or issues.
LIFETIME SOCK GUARANTEE
At icebreaker we take pride in the quality of our socks and guarantee 100% satisfaction with your purchase. If for any reason you are not completely satisfied with your socks we will provide you with a new pair or a refund. Please visit your original location of purchase to receive your replacement or refund (proof of purchase is required for refunds).
Please fill out the following information to begin your warranty claim process.