Terms & Conditions
Welcome to www.icebreaker.com/en-us/ (the Site).
In these terms and conditions (Terms), “icebreaker” “we”, “our” or “us” means icebreaker, a Division of VF Outdoor, LLC, and any reference to “you” or “your” refers to you.
When you access, browse, view, use, or order our products from the Site you agree to be bound by these Terms and any policies that we refer to in these Terms, including the following:
We may amend these Terms from time to time by posting the revised version on the Site or sending you an email before the effective date of any amendment. If you continue to use our Site following the effective date of an amendment to these Terms, then you will be deemed to have accepted the amendment. If you do not accept any amendment to these Terms you will not be penalised by us, however you may no longer use the Site from the effective date of that amendment.
Terms of Sale
Our Terms of Sale apply to you when you purchase a product from us on the Site, and you agree to be bound by our Terms of Sale when you order a product from the Site.
- When you complete the checkout process on the Site, you are submitting an order for products and this constitutes an offer to purchase the products. icebreaker may not accept your offer for any reason.
- Your offer is accepted by icebreaker when you receive an email from us confirming that your order is successful and has been accepted.
- Once we have confirmed that your order has been accepted, it cannot be amended or cancelled.
- To complete your order you may need to create an account with us. Only one account is permitted per person.
- When you create an account you must provide us with true and correct information, and you must update us of any changes to information relating to your account.
- You must keep your password confidential and secure and you agree to accept responsibility for all activities that occur under your account. icebreaker will not be responsible for any loss or damage that arises out of your failure to maintain the confidentiality of your account and password.
- If you are under 18, you may use the Site only under the supervision of a parent or guardian.
- We do our best to display accurate information on the Site, however the information on our Site may not always be up to date, accurate or complete, including (for example purposes only) product descriptions, photographs or pricing information. Measurements on the Site are approximate only.
- If a product that you have purchased is not as described or pictured, you may return that product to us in an unused condition and we will provide a refund for the product to you.
- Products displayed on the Site may not be available for purchase in all icebreaker stores or on the Site. Some products may only be available to purchase on the Site.
- icebreaker may change or discontinue products at any time without any prior notice to you.
- If you have placed an order for a product that is no longer available (or becomes unavailable), icebreaker will work with you to either provide a refund, credit, or substitute a similar product and apply any price differences to your order.
- All prices on the Site are in USD dollars and are inclusive of sales tax.
- You may also be charged a shipping fee in accordance with the Shipping Policy and the Shipping Terms and Policies set out in clauses 18 to 21 of these Terms of Sale.
- We may change the prices on the Site at any time, however if you submit an order for a product before any price change, then the purchase price for the product will be the price that was shown on the Site at the time you submitted your order.
- We accept payment on the Site via PayPal, Visa, MasterCard, Amex and Discover. You represent and warrant that (i) the credit card information you supply us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the Price, including all applicable taxes, if any.
- When you pay by credit card, the payment will be processed by third party CyberSource on behalf of icebreaker.
- Please see our Shipping Policy for information about our shipping conditions.
- The shipping costs for your order are listed on the Site during the checkout process.
- If you have any questions about shipping please contact icebreaker on the numbers set out in the Shipping Policy.
- Risk and title in the products that you have purchased will pass to you at the point of shipment.
- You may return any product you have purchased directly from icebreaker as long as it is unworn, unwashed, and in the original packaging. A product may be returned for a refund for any reason 90 days from the date the parcel is received.
- For more information visit the Returns page on the Site.
- Subject to any of our obligations at law, icebreaker will replace your icebreaker garment within 12 months of purchase if it has faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition and send you a replacement.
- Please contact IB_CS@vfc.com or call 1 888 530 0075 for instructions on how to return a garment under this warranty or visit the Returns page on the Site.
- OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS CLAUSE. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED Warranty
Checkout and your order
Your account with us
Accuracy of product descriptions
Terms of Payment
SHIPPING TERMS AND POLICIES
- You may not:
(a) reproduce, adapt, copy, distribute or incorporate in any other work, in whole or in part, any information, content or material from this Site, including any trade mark appearing on the Site, without the written permission of icebreaker;
(b) use the Site for any illegal activity, or for any activity that would cause us to breach any law;
(c) use the Site in any way that may bring us into disrepute, or for any activity that is inappropriate, including any use that is obscene, offensive or abusive; or
(d) create a link to the Site (or any part of the Site) from any other website, without the prior written consent of icebreaker.
- The copyright in all information, material, content (including rights in text, graphics, arrangement and design) that is displayed, or available on the Site belongs to icebreaker or its licensors.
- Nothing in these Terms constitutes a transfer or licence of any of our intellectual property rights, including any intellectual property rights that we have in and to the information, material or content that is displayed or available on the Site.
- icebreaker may change the information, content or material that is displayed or available on the Site at any time without any notice.
- icebreaker does not accept any liability for any information, content or material that appears on the Site that is made in an unauthorised manner, or that is posted or uploaded to the Site by another user of the Site.
- Any information on this Site that relates to any activities (for example hiking, mountaineering, rock climbing or other outdoor activities) is not intended to act as an instruction manual for these activities. You are responsible for your safety and actions when carrying out those activities.
- This Site may contain links to third party websites that are not under the control of icebreaker. icebreaker does not endorse, and is not responsible in any way for any information, content or material that is available on such third party website.
- You use the Site at your own risk, and to the extent permitted by law icebreaker will not be responsible or liable for any loss or damage caused by spyware, viruses, worms, trojan horses or other items of a destructive nature that may be transmitted to your computer by use of the Site, its servers, or e-mail sent from icebreaker.
- You agree that the Site:
(a) will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes); and
(b) icebreaker may, at any time and for any reason, make the Site, or any part of the Site unavailable to you or any other person.
- To the extent permissible by law, icebreaker makes no warranties of any kind, express or implied, as to the operation or security of the Site.
Your use of the site
Information on the site
Access to other websites
Limitation of liability
- If any provision contained in these Terms is held to be invalid or unenforceable by any judicial or other competent authority, all other provisions of these Terms will remain in full force and effect and will not in any way be impaired
- We may provide you with notices, including notices relating to these Terms by way of electronic communications, including by email or other electric communication through the Site.
- We have no liability to you for any lack of performance, unavailability or failure of the Site, to supply you any product, or failure to comply with these Terms where the same arises from any cause reasonably beyond the control of icebreaker.
- Subject to our obligations under law, our total liability to you will be limited to the amount actually paid by you for the purchase of products from the Site. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
- YOU AND ICEBREAKER ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
- By visiting the Site, you agree that the laws of the State of Colorado, will govern these Terms, and if there is any dispute relating to these Terms that might arise between you and icebreaker the courts of the State of Colorado will have non-exclusive jurisdiction over such dispute.
Notices and electronic communications
Liability to you
Icebreaker, a Division of VF Outdoor, LLC
1551 Wewatta St
Denver, CO 80202