Customer Service

Terms & Conditions

 

Welcome to www.icebreaker.com/en-nz/ (the Site).

In these terms and conditions (Terms), “icebreaker” “we”, “our” or “us” means icebreaker New Zealand Limited and any reference to “you” or “your” refers to you.

When you access, browse, view, use, or order our products from the Site you agree to be bound by these Terms and any policies that we refer to in these Terms, including the following:

Your privacy is very important to us. Please read our Privacy Policy for information about how icebreaker collects, uses, holds or discloses any personal information about you.

We may amend these Terms from time to time by posting the revised version on the Site or sending you an email before the effective date of any amendment. If you continue to use our Site following the effective date of an amendment to these Terms, then you will be deemed to have accepted the amendment. If you do not accept any amendment to these Terms you will not be penalised by us, however you may no longer use the Site from the effective date of that amendment.

 

Terms of Sale

Our Terms of Sale apply to you when you purchase a product from us on the Site, and you agree to be bound by our Terms of Sale when you order a product from the Site.

    Checkout and your order

  1. When you complete the checkout process on the Site, you are submitting an order for products and this constitutes an offer to purchase the products. icebreaker may not accept your offer for any reason.
  2. Your offer is accepted by icebreaker when you receive an email from us confirming that your order is successful and has been accepted.
  3. Once we have confirmed that your order has been accepted, it cannot be amended or cancelled.
    4.  

    Your account with us

  4. To complete your order you may need to create an account with us. Only one account is permitted per person.
  5. When you create an account you must provide us with true and correct information, and you must update us of any changes to information relating to your account.
  6. You must keep your password confidential and secure and you agree to accept responsibility for all activities that occur under your account. icebreaker will not be responsible for any loss or damage that arises out of your failure to maintain the confidentiality of your account and password.
  7. If you are under 18, you may use the Site only under the supervision of a parent or guardian.
    8.  

    Accuracy of product descriptions

  8. We do our best to display accurate information on the Site, however the information on our Site may not always be up to date, accurate or complete, including (for example purposes only) product descriptions, photographs or pricing information. Measurements on the Site are approximate only.
  9. If a product that you have purchased is not as described or pictured, you may return that product to us in an unused condition and we will provide a refund for the product to you.
    10.  

    Product availability

  10. Products displayed on the Site may not be available for purchase in all icebreaker stores or on the Site. Some products may only be available to purchase on the Site.
  11. icebreaker may change or discontinue products at any time without any prior notice to you.
  12. If you have placed an order for a product that is no longer available (or becomes unavailable), icebreaker will provide a refund for the unavailable item in your order and email you to notify you of the order changes.
    13.  

    Prices

  13. All prices on the Site are in New Zealand dollars and are inclusive of goods and services tax (“GST”).
  14. You may also be charged a shipping fee in accordance with the Shipping Policy and the Shipping Terms and Policies set out in clauses 18 to 21 of these Terms of Sale.
  15. We may change the prices on the Site at any time, however if you submit an order for a product before any price change, then the purchase price for the product will be the price that was shown on the Site at the time you submitted your order.
    16.  

    Terms of Payment

  16. We accept payment on the Site via PayPal, Visa, and MasterCard.
  17. When you pay by credit card, the payment will be processed by third party CyberSource on behalf of icebreaker.
    18.  

    Shipping terms and policies

  18. Please see our Shipping Policy for information about our shipping conditions.
  19. The shipping costs for your order are listed on the Site during the checkout process.
  20. If you have any questions about shipping please contact icebreaker on the numbers set out in the Shipping Policy.
  21. Risk and title in the products that you have purchased will pass to you when our shipping agent who is responsible for delivering the products considers they have delivered the products to you.
    22.  

    Returns

  22. You may return any product you have purchased directly from icebreaker as long as it is unworn, unwashed, and in the original packaging. A product may be returned for a refund for any reason 30 days from the date the product ships.
  23. For more information visit the Returns page on the Site.
    24.  

    Warranty

  24. Subject to any of our obligations at law, icebreaker will replace your icebreaker garment within 12 months of purchase if it has faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition and send you a replacement.
  25. Please contact  or call 0800 000 065 for instructions on how to return a garment under this warranty or visit the Returns page on the Site.
 
 

Site Terms of Use

When you access, browse, use or view the Site, you accept these Terms of Use.

    Your use of the site

  1. You may not:
        (a) reproduce, adapt, copy, distribute or incorporate in any other work, in whole or in part, any information, content or material from this Site, including any trade mark appearing on the Site, without the written permission of icebreaker;
        (b) use the Site for any illegal activity, or for any activity that would cause us to breach any law;
        (c) use the Site in any way that may bring us into disrepute, or for any activity that is inappropriate, including any use that is obscene, offensive or abusive; or
        (d) create a link to the Site (or any part of the Site) from any other website, without the prior written consent of icebreaker.
    2.  

    Information on the site

  2. The copyright in all information, material, content (including rights in text, graphics, arrangement and design) that is displayed, or available on the Site belongs to icebreaker or its licensors.
  3. Nothing in these Terms constitutes a transfer or licence of any of our intellectual property rights, including any intellectual property rights that we have in and to the information, material or content that is displayed or available on the Site.
  4. icebreaker may change the information, content or material that is displayed or available on the Site at any time without any notice.
  5. icebreaker does not accept any liability for any information, content or material that appears on the Site that is made in an unauthorised manner, or that is posted or uploaded to the Site by another user of the Site.
  6. Any information on this Site that relates to any activities (for example hiking, mountaineering, rock climbing or other outdoor activities) is not intended to act as an instruction manual for these activities. You are responsible for your safety and actions when carrying out those activities.
    7.  

    Access to other websites

  7. This Site may contain links to third party websites that are not under the control of icebreaker. icebreaker does not endorse, and is not responsible in any way for any information, content or material that is available on such third party website.
    8.  

    Limitation of liability

  8. You use the Site at your own risk, and to the extent permitted by law icebreaker will not be responsible or liable:
        (a) other than claims that may arise out of the Consumer Guarantees Act 1993 (if applicable) for any loss or costs incurred or suffered by you or any other person arising out of or in connection with your access to or use of the Site or any linked websites; and
        (b) for any loss or damage caused by spyware, viruses, worms, trojan horses or other items of a destructive nature that may be transmitted to your computer by use of the Site, its servers, or e-mail sent from icebreaker.
  9. You agree that the Site:
        (a) will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes); and
        (b) icebreaker may, at any time and for any reason, make the Site, or any part of the Site unavailable to you or any other person.
  10. To the extent permissible by law, icebreaker makes no warranties of any kind, express or implied, as to the operation or security of the Site.
 
 

General

    Our Responsibilities

  1. If you are a “consumer” for the purposes of the Fair Trading Act 1986 and Consumer Guarantees Act 1993, nothing in these Terms is intended to limit any rights or remedies that you may have under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993.
  2. If you “in trade” and are acquiring goods or services from us for a business purpose, you agree that the guarantees provided in the Consumer Guarantees Act 1993 are excluded to the fullest extent permitted by law.
    3.  

    Severability

  3. If any provision contained in these Terms is held to be invalid or unenforceable by any judicial or other competent authority, all other provisions of these Terms will remain in full force and effect and will not in any way be impaired
    4.  

    Notices and electronic communications

  4. We may provide you with notices, including notices relating to these Terms by way of electronic communications, including by email or other electric communication through the Site.
    5.  

    Force majeure

  5. We have no liability to you for any lack of performance, unavailability or failure of the Site, to supply you any product, or failure to comply with these Terms where the same arises from any cause reasonably beyond the control of icebreaker.
    6.  

    Liability to you

  6. Subject to our obligations under law, our total liability to you will be limited to the amount actually paid by you for the purchase of products from the Site. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
    7.  

    Governing law

  7. By visiting the Site, you agree that the laws of New Zealand will govern these Terms, and if there is any dispute relating to these Terms that might arise between you and icebreaker the New Zealand courts will have non-exclusive jurisdiction over such dispute.
 
 

Terms of Buying for Collection In-Store (BOPIS)

Our Terms of Buying for Collection In-store (BOPIS) apply to you when you buy a product on the Site for later collection in an icebreaker store, and you agree to be bound by these terms.

 
  1. When you buy a product on the Site for collection in an icebreaker store, your order is authorized for payment at that time. Payment is captured once your order has shipped to the store from our warehouse (1-2 business days later). The email contains the relevant information and collection details of your purchased product.
  2. If you need to cancel your order, please note that we begin processing orders from the second you complete your purchase checkout, meaning that there isn’t a period where submitted orders can be canceled or changed.
  3. We must reserve the right to contact you on the email address and/or phone number you have provided as part of the order in case we need to provide you with any further updates pertaining to your purchase; otherwise we can’t inform you.
  4. If you wish to contact us for enquiries pertaining to your purchase you may contact us either via email or phone. These contact details for your selected store are available in the confirmation email sent to you upon successful order.
  5. If you have not picked up your order after 10 days from receiving the first notification that your order is ready for pickup, we will process your order as a return and send you a full refund. This process is automatic and won’t be challengeable for any reason (for example: wrong email address, late opening email, spam box).
  6. Some item(s) may not be available for exchange in store, but returning the item will be an option within store per the online Returns Policy.
  7. Pro customer purchases on icebreaker.com are Final Sale, including purchases through our BOPIS service. BOPIS orders placed with Pro customer accounts will be unable to return their order(s) in store.
    8.  

Contact Information

For questions or concerns you have about the Site, icebreaker products, your order on the Site, etc. please contact us via email at  or phone at 0800 000 065.

Icebreaker New Zealand Limited
Level 2, Lot 3
130-132 Ponsonby Road
Auckland 1011
New Zealand