Privacy Policy

 Last Updated: 1 January 2020

What Is Covered In This Privacy Statement?

At icebreaker, we understand that you care how information about you is collected, used, and shared. This Privacy Statement describes information we may collect about you directly or indirectly, how and why we may collect, use and share your information, and the choices you have regarding your information. As more fully described below, we collect, use and share your information to better serve you and to improve our own business processes. By using our websites, mobile applications, or facilities, or by providing information to us in other ways, you agree to this Privacy Statement. Icebreaker is a brand owned by VF Corporation, and we may receive information about you from other brands and companies which are owned and controlled by VF Corporation (our “affiliates”), including Altra®, Bulwark®, Dickies®, Eagle Creek®, Eastpak®, Horace Small®, Icebreaker®, JanSport®, Kipling®, Kodiak®, Liberty®, Napapijri®, Red Kap®, Smartwool®, Terra®, The North Face®, Timberland®, Vans®, Walls®, and Workrite®. We may also provide information about you to our affiliates, and when we do, this Privacy Statement also describes how our affiliates collect, use and share your information. For purposes of this Privacy Statement, when we use the terms “we,” “us” and “our,” or similar terms, we are referring to icebreaker and our affiliates.

If you are a resident of a state or territory of the United States other than California, the section of this Privacy Statement captioned “Our United States Consumer Privacy Statement” applies to you and your personal information.

If you are a resident of the State of California, the section of this Privacy Statement captioned “Our California Consumer Privacy Statement” applies to you and your personal information.

OUR UNITED STATES CONSUMER PRIVACY STATEMENT

If you are a resident of a state or territory of the United States other than California, this section of our Privacy Statement applies to you and your personal information.

What Categories of Information About You Are Collected?

We want to know and understand you so that we can give you an excellent customer experience. In order to help us better understand and serve you, we collect information that identifies or is associated with you (your “personal information”) as well as information that does not identify you (e.g., anonymous, pseudonymous, or aggregated data), and we may collect various categories of information directly (from you), or indirectly (from third parties). The categories of information that we collect directly from consumers and indirectly from third parties include the following: name, nickname/alias, physical or mailing address, unique personal identifier, online identifier/screenname, IP address, email address, account name, driver’s license number, signature, physical characteristics or biometric information (such as size, height, weight or other information relevant to your footwear and apparel preferences), telephone number, bank account number, credit card number, debit card number, other payment information, sex or gender, age, products or services purchased or considered, purchasing histories or tendencies, Internet activity (e.g., browsing history, search history, clicks), location data, audio, electronic, visual, thermal, or olfactory information, preferences, behavior, and social media information.

How Information About You Is Collected

When you interact with us, we may collect information about you directly. Examples of direct interaction with us include when you visit our websites, shop in our stores, communicate with our customer service representatives, attend our events, use our mobile applications, participate in our marketing efforts (including contests, sweepstakes and events), participate in our customer loyalty programs, or any other way you interact with us. When we collect information about you directly, we may ask you to affirmatively furnish the information to us (such as when we ask you for your telephone number), or we may collect the information from your electronic device (such as when you visit our website) or by observing your activity (such as when you purchase an item from us). We may also collect information about you indirectly from third parties. In some cases, we may engage third parties to help us operate our business, and they may collect data on our behalf in the course of the services they provide to us. In other cases, third parties may obtain information about you independently, and we may acquire that data from the third party. To help you better understand how we collect information about you, the following paragraphs give illustrations of certain collection practices or contexts. It is not possible to describe every circumstance or way in which we collect information about you in detail in this Privacy Statement, but in the interest of transparency and openness, we are providing these examples for illustrative purposes:

• Social Sign-on: For your convenience, some of our websites allow you to log in using your log-in credentials from a social networking site (e.g., Facebook, Instagram, Twitter, etc.) or otherwise offer you the opportunity to link your account with us with your account on a social networking site. If you choose to use these features, we may receive personal information about you from the social networking site, including categories of information such as your contacts, likes, interests, and other information collected by the social networking site. We receive this information in accordance with the terms of use and privacy policy statement of the social networking site.
• Mobile Device Location: When you visit our website or use our mobile applications, we may receive information about your location and your device. We may use this information to provide you with location-based services like local store information and other personalized content. Most mobile devices allow users to disable location services and other information sharing with mobile applications by using controls located in the device's operating system settings. If you have questions about how to disable your mobile device's location services, please contact your mobile service carrier or consult your device manufacturer.
• Website Analytics and Behavioral Advertising: We use third-party companies to provide website hosting and to help us measure and determine how visitors use our website and the effectiveness of our website and promotions in order to help us improve and optimize our website and the products and services we offer. We also use third-party companies to serve advertisements (such as banners or links) on our behalf across the Internet. These companies may use tracking technologies (including cookies and pixel tags) to collect information about your visits to our website and your interactions with our products and services in order to provide tailored advertisements based on your interests and browsing activity on our behalf and on behalf. Those third parties may also provide us with aggregated, non-identifiable audience data (such as age, gender, or interests) to help us better understand and advertise to audiences that visit our website.
• In-Store Activity: We also may use a variety of tools in our stores for operational, security, and marketing purposes, such as measuring and analyzing shopper traffic patterns. These tools may collect data from sensors, including video cameras, smartphone detectors, Wi-Fi networks, RFID sensors, or other devices.
• Public Information: We may also collect information about you that is publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network site) can be read, collected, or used by us and others, and could be used to personalize your experience. We may also collect information about you from public records. Generally, you should determine what information you choose to share publicly.
• Third-Party Databases: We also may purchase information about you, including demographic information, from third parties (consumer data resellers or brokers) that will help us know more about you, your characteristics, behaviors, interests, and your preferences. Third parties collect this information from a variety of sources and use it to create profiles, either based on direct information or probabilistic methods, that they sell to us to help us make our service and marketing efforts more efficient and personalized for you.
• Business Acquisitions: From time to time, we may acquire brands or companies as part of our overall mergers and acquisitions activities, and as a result we may acquire information about a brand’s or company’s consumers.
• Email Marketing: In addition, some of our e-mail communications to you may include a "click-through URL" linked to a particular page on the website. By clicking on one of these URLs, you will automatically enter our website and we may collect information related to the "click-through." This helps us understand the effectiveness of our email marketing efforts.

Why Your Information Is Collected and Used

We use the personal information we collect directly and indirectly to conduct our business, communicate with you, and provide better products, services, and experiences, as further described below. The specific purposes for which we or our third party service providers may collect and use information about you include the following: (1) to provide the products and services that you have ordered or requested; (2) to place, process and ship orders; (3) to send order and shipping confirmations; (4) to enable and improve our customer service; (5) to respond to your comments; (5) questions or complaints; (6) to personalize your experiences; (7) to analyze your opinions, preferences and shopping habits; (8) to analyze trends and statistics; (9) to administer and fulfill our contests and other promotions; (10) to analyze and improve our websites, mobile applications, and our products and services; (11) to market our products and services to you, including by sending you marketing communications and other information regarding our products, services, or special events; (12) to share reviews, testimonials, or other user-generated content; (13) to facilitate our merger or acquisition activities; (14) to secure and protect our information and technology systems, as well as information about you and other consumers; (15) to facilitate internal audits, dispute resolution, or investigations; (16) to evaluate new technology for our businesses; (17) to collect market research; (18) to formulate our customer strategy; (19) to analyze business information about organizations to which you may belong (i.e., your employer); (20) to enable us to monitor and evaluate our third party service providers and their activities on our behalf; (21) to manage our gift card program and other stored value programs; (22) to process customer inquiries and complaints; (23) to keep records of transactions; (24) to comply with our contractual obligations, including compliance with the Payment Card Industry Data Security Standards; (25) to detect actual or potential fraud; (26) to establish and maintain data back-ups for our business continuity and disaster recovery; and (27) to comply with various legal obligations to which we are subject.

What Information About You Is Shared and With Whom?

We may share some or all of your personal information with our affiliated brands and companies, meaning companies that we own, that own us, or that are under common ownership with us. This includes Altra®, Bulwark®, Dickies®, Eagle Creek®, Eastpak®, Horace Small®, Icebreaker®, JanSport®, Kipling®, Kodiak®, Liberty®, Napapijri®, Red Kap®, Smartwool®, Terra®, The North Face®, Timberland®, Vans®, Walls®, and Workrite ®, which we collectively refer to as “Affiliates” or the VF family of brands.

We may also share your personal information with our service providers who provide services to us or conduct activities on our behalf. One example of our information sharing with a service provider is when we share your name, address, and similar contact information with a courier for the purpose of delivering a product to you and notifying you of the status of the shipment.

The categories of information that we may share with a third party include the following: name, nickname, physical or mailing address, unique personal identifier, online identifier/screenname, IP address, email address, account name, driver’s license number, signature, physical characteristics or biometric information (such as size, height, weight or other information relevant to your footwear and apparel preferences), telephone number, bank account number, credit card number, debit card number, other payment information, sex or gender, age, products or services purchased or considered, purchasing histories or tendencies, Internet activity (such as browsing history, search history, clicks, etc.), location data, audio, electronic, visual, thermal, or olfactory information, preferences, behavior, and social media information. We share these categories of information for the same purposes we collect and use them, as described above under the caption “Why Your Information Is Collected and Used.”

How To Contact Us

To contact us regarding your information or our privacy practices, you can use one of the following methods: by telephone at +1-877-709-1800, by email at Consumer_Privacy_US@vfc,com, or by mail at: VF Corporation, Attn: VF North America Privacy Program Office, 105 Corporate Center Blvd., Greensboro, North Carolina, USA 27408, (collectively, these are referred to as the “Communication Methods”). To effectively communicate with us regarding your privacy, you must use one of these Communication Methods. If you are a registered user of one of our websites or applications, you may make changes to certain information by logging into your account on that website or application and navigating to your account or your profile to update or correct your information directly in each website or application. We do not sell your personal information, but if you are a resident of Nevada, you may request that we not sell your personal information in the future, if you wish, by following this link: Do Not Sell My Personal Information.

OUR CALIFORNIA PRIVACY STATEMENT

This section of our Privacy Statement applies solely to consumers who reside in the State of California.

What Categories of Information About You Are Collected?

In order to help us better understand and serve you, we collect information that identifies or is associated with you (your “personal information”) as well as information that does not identify you (e.g., anonymous, pseudonymous or aggregated data), and we may collect various categories of information directly (from you), or indirectly (from third parties), as more fully described below.

Personal Information Collected Directly From Consumers

We really want to know and understand you so that we can give you an excellent customer experience. The categories of information that we have collected directly from consumers during the preceding 12 months include the following: name, nickname/alias, physical or mailing address, unique personal identifier, online identifier/screenname, IP address, email address, account name, driver’s license number, signature, physical characteristics or biometric information (such as size, height, weight or other information relevant to your footwear and apparel preferences), telephone number, bank account number, credit card number, debit card number, other payment information, sex or gender, age, products or services purchased or considered, purchasing histories or tendencies, Internet activity (e.g., browsing history, search history, clicks), location data, audio, electronic, visual, thermal, or olfactory information, preferences, behavior, and social media information.

Personal Information Collected Indirectly From Third Parties

We also obtain information about consumers from third parties. The categories of information that we may obtain indirectly about consumers during the preceding 12 months include the following: name, nickname, physical or mailing address, unique personal identifier, online identifier/screenname, IP address, email address, account name, driver’s license number, signature, physical characteristics or biometric information (such as size, height, weight or other information relevant to your footwear and apparel preferences), telephone number, education, employment status/history, insurance information, bank account number, credit card number, debit card number, other payment information, race or ethnicity, sex or gender, age, sexual orientation, religion, national origin, products or services purchased or considered, purchasing histories or tendencies, Internet activity (e.g., browsing history, search history, clicks), location data, audio, electronic, visual, thermal, or olfactory information, preferences, psychological traits/ predispositions, behavior, attitudes, intelligence, abilities/aptitudes, social media information.

The following table shows the categories of personal information that we may obtain directly (from consumers), or indirectly (from third parties), by each category.

How Information About You Is Collected

We obtain the categories of personal information listed above in the ways described below:

How Personal Information Is Collected Directly From You

When you interact with us, we may collect information about you directly. Examples of direct interaction with us include when you visit our websites, shop in our stores, communicate with our customer service representatives, attend our events, use our mobile applications, participate in our marketing efforts (including contests, sweepstakes and events), participate in our customer loyalty programs, or any other way you interact with us. When we collect information about you directly, we may ask you to affirmatively furnish the information to us (such as when we ask you for your telephone number), or we may collect the information from your electronic device (such as when you visit our website) or by observing your activity (such as when you purchase an item from us).

How Personal Information Is Collected From Third-Parties

We may also collect information about you indirectly from third parties. In some cases, we may engage third parties to help us operate our business, and they may collect data on our behalf in the course of the services they provide to us. In other cases, third parties may obtain information about you independently, and we may acquire that data from the third party.

Examples of How Personal Information Is Collected

To help you better understand how we collect information about you, the following paragraphs give illustrations of certain collection practices or contexts. It is not possible to describe every circumstance or way in which we collect information about you in detail in this Privacy Statement, but in the interest of transparency and openness, we are providing these examples for illustrative purposes:

• Social Sign-on: For your convenience, some of our websites allow you to log in using your log-in credentials from a social networking site (e.g., Facebook, Instagram, Twitter, etc.) or otherwise offer you the opportunity to link your account with us with your account on a social networking site. If you choose to use these features, we may receive personal information about you from the social networking site, including categories of information such as your contacts, likes, interests, and other information collected by the social networking site. We receive this information in accordance with the terms of use and privacy policy statement of the social networking site.
• Mobile Device Location: When you visit our websites or use our mobile applications, we may receive information about your location and your mobile device. We may use this information to provide you with location-based services like local store information and other personalized content. Most mobile devices allow users to disable location services and other information sharing with mobile applications by using controls located in the device's operating system settings. If you have questions about how to disable your mobile device's location services, please contact your mobile service carrier or consult your device manufacturer.
• Website Analytics and Behavioral Advertising: We use third-party companies to provide website hosting and to help us measure and determine how visitors use our website and the effectiveness of our website and promotions in order to help us improve and optimize our website and the products and services we offer. We also use third-party companies to serve advertisements (such as banners or links) on our behalf across the Internet. These companies may use tracking technologies (including cookies and pixel tags) to collect information about your visits to our website and your interactions with our products and services in order to provide tailored advertisements based on your interests and browsing of our website on our behalf. Those third parties may also provide us with aggregated, non-identifiable audience data (such as age, gender, or interests) to help us better understand and advertise to audiences that visit our website.
• In-Store Activity: We also may use a variety of tools in our stores for operational, security, and marketing purposes, such as measuring and analyzing shopper traffic patterns. These tools may collect data from sensors, including video cameras, smartphone detectors, Wi-Fi networks, RFID sensors, or other devices.
• Public Information: We may also collect information about you that is publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network site) can be read, collected, or used by us and others, and could be used to personalize your experience. We may also collect information about you from public records. Generally, you should determine what information you choose to share publicly.
• Third-Party Databases: We also may purchase information about you, including demographic information, from third parties (consumer data resellers or brokers) that will help us know more about you, your characteristics, behaviors, interests, and your preferences. Third parties collect this information from a variety of sources and use it to create profiles, either based on direct information or probabilistic methods, that they sell to us to help us make our service and marketing efforts more efficient and personalized for you.
• Business Acquisitions: From time to time, we may acquire brands or companies as part of our overall mergers and acquisitions activities, and as a result we may acquire information about a brand’s or company’s consumers.
• Email Marketing: In addition, some of our e-mail communications to you may include a "click-through URL" linked to a particular page on the website. By clicking on one of these URLs, you will automatically enter our website and we may collect information related to the "click-through." This helps us understand the effectiveness of our email marketing efforts.

Why Your Information Is Collected and Used

We use the personal information we collect directly and indirectly to conduct our business, communicate with you, and provide better products, services, and experiences, as further described below. The specific purposes for which we or our third party service providers may collect and use information about you are: (1) to provide the products and services that you have ordered or requested; (2) to place, process and ship orders; (3) to send order and shipping confirmations; (4) to enable and improve our customer service; (5) to respond to your comments; (5) questions or complaints; (6) to personalize your experiences; (7) to analyze your opinions, preferences and shopping habits; (8) to analyze trends and statistics; (9) to administer and fulfill our contests and other promotions; (10) to analyze and improve our websites, mobile applications, and our products and services; (11) to market our products and services to you, including by sending you marketing communications and other information regarding our products, services, or special events; (12) to share reviews, testimonials, or other user-generated content; (13) to facilitate our merger or acquisition activities; (14) to secure and protect our information and technology systems, as well as information about you and other consumers; (15) to facilitate internal audits, dispute resolution, or investigations; (16) to evaluate new technology for our businesses; (17) to collect market research; (18) to formulate our customer strategy; (19) to analyze business information about organizations to which you may belong (i.e., your employer); (20) to enable us to monitor and evaluate our third party service providers and their activities on our behalf; (21) to manage our gift card program and other stored value programs; (22) to process customer inquiries and complaints; (23) to keep records of transactions; (24) to comply with our contractual obligations, including compliance with the Payment Card Industry Data Security Standards; (25) to detect actual or potential fraud; (26) to establish and maintain data back-ups for our business continuity and disaster recovery; and (27) to comply with various legal obligations to which we are subject. In the following table, we summarize the purposes for which we collect and use each category of personal information:

What Information About You Is Shared and With Whom?

We may share some or all of your personal information with our affiliated companies, meaning companies that we own, that own us, or that are under common ownership with us. This includes Altra®, Bulwark®, Dickies®, Eagle Creek®, Eastpak®, Horace Small®, Icebreaker®, JanSport®, Kipling®, Kodiak®, Liberty®, Napapijri®, Red Kap®, Smartwool®, Terra®, The North Face®, Timberland®, Vans®, Walls®, and Workrite ®, which we collectively refer to as the VF family of brands.

We may also share your personal information with service providers who provide services to us or conduct activities on our behalf. When we share your personal information with our service providers, we limit their use and further sharing of your personal information so that they only use or share your personal information for the intended purposes (which are described in this Privacy Statement) and they do not sell your personal information. One example of our information sharing with a service provider is when we share your name, address, and similar contact information with a courier for the purpose of delivering a product to you and notifying you of the status of the shipment. We may also share your information with a third party who is not a service provider and who is not acting on our behalf, and from whom we do not receive compensation, such as our auditing firm.

The categories of information that we may share with a third party for a business purposes, or have shared during the preceding twelve (12) months, includes the following: name, nickname, physical or mailing address, unique personal identifier, online identifier/screenname, IP address, email address, account name, driver’s license number, signature, physical characteristics or biometric information (such as size, height, weight or other information relevant to your footwear and apparel preferences), telephone number, bank account number, credit card number, debit card number, other payment information, sex or gender, age, products or services purchased or considered, purchasing histories or tendencies, Internet activity (such as browsing history, search history, clicks, etc.), location data, audio, electronic, visual, thermal, or olfactory information, preferences, behavior, and social media information. We share these categories of information for the same purposes we collect and use them, as described above under the caption “Why Your Information Is Collected and Used.” We do not sell consumers’ personal information, regardless of their age, and we have not sold consumers’ personal information in the 12 months prior to the date of this Privacy Statement. We do, however, maintain a list of consumers who have notified us that they do not wish for their personal information to be sold. One reason we maintain such a list is because, in the future, we may sell or otherwise divest a brand or business unit, including the customer data associated with that brand or unit, to a buyer whose privacy policies are different from ours, and we would like to convey the wishes of those consumers to the buyer. To request that your personal information not be sold, please follow this hyperlink: Do Not Sell My Personal Information.

Your Options Regarding Information About You, and How To Exercise Your Options

Under California law, you have the right to request that we disclose what personal information we collect, use, disclose, and sell. We want to respect your wishes, and we have established processes by which you can exercise your options regarding information that we have collected from you. To exercise your options as described in this Privacy Statement, you may contact us in one of four ways: by telephone at +1-877-709-1800,by completing the web form at https://www.vfc.com/privacy-requests, or by post at: VF Corporation, Attn: VF North America Privacy Program Office, 105 Corporate Center Blvd., Greensboro, North Carolina, USA 27408, or in person at one of our retail stores in California (collectively, these are referred to as the “Communication Methods”). To effectively exercise your privacy options, you must use one of these Communication Methods.

This list describes the types of requests you may make to us regarding information we have collected from you:

• Request to Know: You may ask us to furnish you with (i) the categories and specific pieces of personal information we have collected about you; (ii) the categories of sources from which we collect information about you; (iii) the business or commercial purposes for collecting information about you; and (iv) the categories of third parties with whom we share (or have shared in the prior 12 months) personal information about you.
• Request to Delete: You may ask us to delete any personal information about you that we have collected from you and to direct our service providers to delete your personal information from their records. After verifying your request, we will comply as further described below, unless we determine that there is a lawful basis for retaining the information, including because the information is necessary to: (i) complete a transaction or perform a contract between us; (ii) ensure security; (iii) debug or repair errors; (iv) exercise a legal right; (v) comply with another law or a legal obligation; (vi) conduct research; (vii) enable solely internal uses that are reasonably aligned with our consumer’s reasonable expectations; (viii) otherwise use the information, internally, in a lawful manner that is compatible with the context in which you provided the information.
• Self Service: If you are a registered user of one of our websites or applications, you may make changes to certain information, such as your contact information, by logging into your account on that website or application and navigating to your account or your profile within that website or application to update or correct your information directly in each website or application. Please note that not all of the information we have collected about you is available through your account or profile within our websites or applications.
• Opt-Out of Sale: You may request that we not sell your personal information in the future, if you wish, and we will honor your request. You may make such a request by following this link: Do Not Sell My Personal Information

We will make commercially reasonable efforts to accommodate your request within 45 days; however, we may notify you during the initial 45 day period that we will extend the timeframe by up to 45 additional days, if an extension is reasonably necessary in order to fulfill your request. We will fulfill the same request from you up to two times in any twelve-month period, but we are not able to fulfill redundant requests more frequently than that.

We will not discriminate against you because you have made a request described in this Privacy Statement or otherwise exercised your rights under applicable law. We may offer financial incentives or offer you a different price, level, or quality of goods or services in connection with programs that require you to disclose certain personal information, but only if you opt in to such an incentive program. If you opt in to any such incentive program, you make revoke your consent to share your personal information at any time, as described in the terms and conditions of those programs.

In addition, California law permits customers who are California residents to request certain information regarding our disclosure of personal information to third parties for the third parties’ own direct marketing purposes. To make such a request, please contact us using one of the Communication Methods described in this Privacy Statement, describing your request specifically.

How Will You Verify My Identity?

For your privacy and security, and to prevent fraud and other harmful activities, when we receive a request through one of the Communication Methods, we need to ensure that the person submitting the request is the person they purport to be. Accordingly, we may take reasonable measures to verify the identity of the person submitting the request. Verification is typically a two-step process. First, we ask you to provide identifying information when you submit a request, whether through our web form, toll-free telephone number, mail, or other approved Communication Method. This information will include your first name, middle name, last name, email address, shipping address and telephone number. Providing accurate information that matches our records is the first step in helping us to identify the correct information, verify the validity of the request, and protect your data. In the second step of verification, we may ask you to submit evidence proving your identity. You may submit this information along with your request or after your request. The evidence we may request from you, and the degree of certainty we will be required to reach regarding your identity and the authenticity of your request, will depend upon the nature of your request, the nature of the information we have about you, and your ability to furnish information. For requests of specific pieces of personal information about a consumer, we will verify your identity to a reasonably high degree of certainty; whereas for requests to know the categories of personal information collected and used about a consumer, we will verify identity to a reasonable degree of certainty. We may ask you to submit a signed statement and a redacted copy of identifying information (such as a government-issued ID), or to submit a signed, notarized statement, or to show your identifying information at one of our California retail locations. If we ask you to verify your identity, you must promptly cooperate with our efforts so that we can fulfill your request. If you do not comply, your request cannot be fulfilled; and if you delay in complying, the fulfillment of your request is likely to be delayed as a result.

What About Requests from Authorized Agents?

If you submit a consumer privacy request on behalf of another person, you will be required to demonstrate your legal authority to act on behalf of that person, and we may contact you for verification purposes. For the protection of our customers, you must furnish all information requested and must demonstrate your authority to our satisfaction before we can fulfill your request.

ADDITIONAL INFORMATION

APPLICABLE TO OUR UNITED STATES PRIVACY STATEMENT

AND OUR CALIFORNIA CONSUMER PRIVACY STATEMENT

How Can I Opt Out of Online Advertising Or Other Promotional Communications?

Our websites may use cookies or similar technologies to understand more about your interaction with our websites. Our websites currently do not have a mechanism to recognize your Internet browser’s “Do Not Track” signals, but several of the third-party companies who utilize these cookies or other tracking or monitoring mechanisms enable you to opt out of this advertising through mechanisms established by trade groups, as follows: If you wish to reduce this type of third-party interest-based advertising, you may opt out of advertising from members of the National Advertising Initiative here, and from members of the Digital Advertising Alliance here. Please note this does not opt you out of receiving all marketing communications from us. There are other ways in which you can tell us whether or not you want to receive promotional communications from us. When you set-up an account or log into your account on our brands’ websites or mobile applications, you may have an opportunity to make or change your selections with respect to each brand. You also will have an opportunity to opt-out of advertising email messages from our respective brands by clicking on an "unsubscribe" hyperlink contained in promotional e-mails those brands send you. If you receive a text message (SMS or MMS) from one of our brands and would like to opt out of receiving further text messages, you may do so by following the opt-out instructions within (or linked from) the text message.

What About the Privacy of Children?

We do not intend to collect personal information from anyone who is under the age of 13. If you are under the age of 13 you should not provide any personal information to us, and you should use our websites or applications only with the permission and supervision of your parent or guardian. If you are a parent or guardian of a child under the age of 13 and suspect he/she has provided personal information to us, please contact us using one of the Communication Methods described in this Privacy Statement. Because we do not sell personal information, we do not sell the personal information of consumers under 16 years of age.

What Steps Are Taken To Keep Personal Information Secure?

The security of your information is important to us. We have instituted reasonable security procedures and measures that are intended to protect your personal information and our information technology systems that store personal information. Unfortunately, no transmission of information over the Internet nor storage of information electronically can be guaranteed to be 100% secure. In order to help protect personal information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure internet connection and web browser, (iii) should select a unique, long, complex, secure password, and (iv) should change your password frequently. If you wish to change or cancel a password, or if you become aware of any loss, theft, or unauthorized use of a password, please contact our customer service department immediately at cs@icebreaker.com

What Happens When I Click A Link To Or From Another Web Site?

Our websites and mobile applications may contain links to or from third-party websites to which this Privacy Statement does not apply ("Linked Websites"). Please be advised that the practices described in this Privacy Statement do not reflect the practices regarding information collection, use and disclosure of Linked Websites or the owners or operators of those Linked Websites. Your use of Linked Websites will be governed by the terms of use, privacy policies, and other terms, notices, and policies set forth on or referenced in those Linked Websites. We encourage you to be aware of when you leave our website or mobile app and to read the privacy policies of each website that you visit.

What If I Am an International User?

This Privacy Statement describes our policies and procedures in the United States. Regardless of where you live, by using our U.S. website or engaging with us while within the U.S., you consent to have your personal data transferred, processed, and stored in the United States, and allow us to use and collect your personal information in accordance with this Privacy Statement. If you live outside the U.S., we may host an icebreaker website or application designed for use in your jurisdiction, and we encourage you to use that website or application.

Changes to This Privacy Statement

We will review our Privacy Statement periodically (at least annually). We reserve the right, in our sole discretion, to revise, change, or modify this Privacy Statement at any time. You should check this web page periodically to see if any recent changes to this Privacy Statement have occurred. By continuing to engage with us after this Privacy Statement has been updated, you agree to the updated terms of this Privacy Statement. This Privacy Statement was last updated on January 1, 2020.

Terms & Conditions

General Terms of the icebreaker's Nature.Rewards Program ("Terms")

As of January 1, 2020

Membership of icebreaker's Nature.Rewards Program ("The Program") and its benefits are offered at the discretion of icebreaker, which reserves the right to terminate, change, limit, modify, or cancel any rules, regulations, benefits, or conditions of participation of "The Program" at any time, with or without notice. In the event of cancellation, Points earned up to the date of cancellation will be issued according to the "Terms" in place immediately prior to cancellation.

icebreaker may change or modify these "Terms" at any time. We will post the revision date with the revised "Terms" on our website. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to "The Program" that icebreaker may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to earn an Instant Reward and/or to qualify into a Level; (iii) cease providing a Instant Rewards and/or Level Rewards; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or using Instant Rewards and/or Level Rewards.

These "Terms" are void where and to the extent prohibited by law.

In the event of a dispute over ownership of an "The Program"'s account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these "Terms", the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Abuse of "The Program", including failure to abide by these "Terms", the sale or barter (or the attempted sale or barter) of Instant Rewards, Level Rewards, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation in "The Program", forfeiture of all Points accrued, and cancellation of any qualified Instant Rewards and Level Rewards. At our discretion, we may prosecute abuse of "The Program" to the fullest extent of the law.

You may cancel your Nature.Rewards membership at any time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. If you cancel your Nature.Rewards membership, your accrued Points will be forfeited.

Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

By agreeing to participate in "The Program", you release icebreaker, a Division of VF Outdoor, LLC, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points, or the use of any Level Rewards and Instant Rewards by an individual other than "The Program"'s Member who earned the Level Rewards and Instant Rewards. You further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in "The Program", use of Instant Rewards, use of products or experiences from the Level Rewards, or agreement to these "Terms".

The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to "The Program", membership in "The Program", or any products or services related to "The Program".

The "The Program" and these "Terms" will be governed by and construed under the substantive laws of the State of Oregon, without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of the State of Oregon.

The icebreaker logo, and other logos and taglines are the intellectual property of icebreaker.

If you have any questions about the "The Program" or these "Terms", please contact our icebreaker Customer Service team at 1-888-530-0075.

"The Program"

When a member joins "The Program", he or she can earn points on purchases made in the United States icebreaker website at www.icebreaker.com/en-us/ for purchases paid for in USD ($), made from, and delivered to, the United States only. Points will be earned during each Nature.Rewards Year. A Nature.Rewards Year shall be defined as November 1 2019 through October 31 2020.

“The Program” is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with “The Program” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

"Participating Stores"

Eligibility

A member must be at least 18 years of age or above to enrol into the "The Program". Employees of icebreaker, a Division of VF Outdoor, LLC and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.

Joining "The Program"

A member may enrol into "The Program" online at www.icebreaker.com/en-us/ by creating an account. The user is responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. A member may update his/her personal information online at www.icebreaker.com/en-us/account or by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. A member may opt-out of "The Program" at any point in time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075.

A member may join "The Program" at any time between November 1 2019 through October 31 2020. The earlier a user joins "The Program", the longer period he/she have to earn and accumulate points and enjoy the rewards.

Earning Points

Points can be earned and accumulated during the Nature.Rewards Year. Members will receive fifty (50) points when upon signing up for a www.icebreaker.com/en-us/ account and registering as a Member. When purchases are made at www.icebreaker.com/en-us/ or “Participating Stores”, members will receive ten (10) points for every US$1 spent on eligible full-price product, five (5) points for every US$1 spent on eligible discounted product. Only purchases made on www.icebreaker.com/en-us/ from, and delivered to/within the United States of America are eligible for points accumulation.

There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as 'Pending'. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as 'Approved'.

Purchases with other discounts (for eg, Pro Membership or other partner, discount or coupon codes) and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of determining the Membership Level each member achieves within a Nature.Rewards Year and cannot be converted into cash or used to redeem rewards. All the points earned within a Nature.Rewards Year will continue to accumulate until October 31 2020. On November 1 2020, all accumulated points will be reset to zero (0).

“The Program” is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with “The Program” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

If a member has joined "The Program" in the previous Nature.Rewards year between November 1 2018 and October 31 2019, the points the member has earned between this period will be reset to zero (0). The member may resume earning points in the new Nature.Rewards year between November 1 2019 and October 31 2020.

Membership Levels

Levels are tied to the points you earned within a Nature.Rewards Year. Each Level brings with it associated Level Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member. You will progressively get upgraded to higher Levels upon accumulating a certain amount of points within the Nature.Rewards Year ending October 31 2020. Members achieving the Seeker, Adventurer and The Natural Levels will remain within that Level for a maximum of two (2) Nature.Rewards Years. For example, if John achieves the Adventurer Level on October 1 2020, he will enjoy the Level Rewards associated with Adventurer Level right through October 31 2020 (end of current Nature.Rewards Year) and until October 31 2021 (end of next Nature.Rewards Year).

Rewards

Unless stated otherwise, rewards are typically issued via email, delivered to the email address submitted at the time of registration into the “The Program”.

Rewards in the form of discount coupons can be applied on purchases made on the www.icebreaker.com/en-us/ website subject to their expiry dates.

Each discount coupon must be applied in its entirety within a single order. The discount coupon’s value cannot be partially applied, split across multiple orders or saved for future orders.

Returning any or all items within a purchase that have discount coupon(s) applied shall only result in the refund of the actual final amount paid, in its original form of payment.

If an order has more than one item, the applied discount coupon(s)' total amount deducted is proportionately distributed across all the items in the order. As such, when an order is partially returned, the total amount refunded shall be the original price of the returned items less the proportionate discounts applied on the returned items.

The applied discount coupon(s) will not be refunded, and hence will be forfeited.

More than one (1) coupon code may be applied within a single purchase, as long as the total merchandise value in the cart has a minimum value of US$5 upon application of all discount coupon codes.

Email and Privacy Policies

By registering for "The Program", you agree to receive transactional emails regarding the "The Program" from icebreaker. These may include information about Points, Levels, Instant Rewards, Level Rewards, Program updates, and other related materials at the discretion of icebreaker. Members may not unsubscribe from transactional emails of "The Program", but can cancel their membership in "The Program" as described in the "Terms". When registering for "The Program", Members will have the option of signing up to receive promotional email offers and updates from icebreaker. Members may unsubscribe from icebreaker's promotional emails at any time via the unsubscribe link in those emails. By registering for "The Program", you consent to the collection, use and disclosure of your personal information as described in the icebreaker Privacy Policy.

For California Customers – Notice of Incentive

The categories of personal information collected to participate in The Program are:

Opt-in:  name, email address, optional gender information, ongoing purchase history is collected.

Opt-out:  You may cancel your Nature.Rewards membership at any time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. If you cancel your Nature.Rewards membership, your accrued Points will be forfeited. Any unexpired discount codes or free shipping codes sent to the customer will still remain usable.

We administer The Program in accordance with the California Consumer Privacy Act (CCPA). 

• If you instruct us to delete your personal information, we will comply as described in our Privacy Statement and as required by the CCPA; however, you may lose the benefits associated with The Program, including any previously accumulated benefits.
• The value of a typical consumer’s data collected in connection with the program that forms the basis for offering this program is [$36.40].
• To estimate the value of the consumer’s data, we measured the cost of acquiring the data related to the program in accordance with GAAP accounting standards and divided the cost by the number program participants.

For more information about the CCPA and how we handle personal information, please view the icebreaker Privacy Policy at https://www.icebreaker.com/en-us/service-privacy-policy.html  This Notice of Incentive was last updated on January 1, 2020.