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Privacy Policy

Last Updated: 1 January 2023

Consumer Privacy Policy Statement

At icebreaker, we understand that you care how information about you is collected, used, and shared. This Privacy Statement describes information we may collect about you directly or indirectly; how and why we may collect, use, and share your information; and the choices you have regarding your information. As more fully described below, we collect, use and share your information to better serve you and to improve our own business processes.

This comprehensive Privacy Statement applies to all of our consumers in the United States and Canada, and it describes the ways we handle personal information in different a variety of contexts, such as when consumers use our websites, mobile applications, or facilities, ; buy our products, ; participate in our promotions and events, ; or provide information to us in other ways.

In the United States, icebreaker is a division of VF Outdoor LLC, a subsidiary of VF Corporation, and in Canada, icebreaker is a division of VF Outdoor Canada Co., also a subsidiary of VF Corporation. For purposes of this Privacy Statement, when we use the terms “we,” “us” and “our,” or similar terms, we are referring to VF Outdoor, LLC in the United States or VF Outdoor Canada Co. in Canada.

Categories of Information We Collect

In order to help us better understand you so that we can give you an excellent customer experience, we collect information that identifies you or that we can associate with you (your “personal information”) as well as information that does not identify you (e.g., anonymous, deidentified, or aggregated data). We may also collect various categories of information directly (from you), or indirectly (from others), as more fully described below.  The categories of personal information (including sensitive personal information) that we or our service providers collect (or have collected during the preceding 12 months) may include the following:

• Identifiers (such as your name, nickname, account name, unique personal identifier, online identifier/screenname, IP address, driver’s license number, or signature);
• Contact Information (such as your physical or mailing address, telephone number, or email address);
• Profile information that we collect or that is inferred (such as commercial information and inferences, including products or services purchased or considered, purchasing histories or tendencies, interactions with us, preferences, psychological traits/ predispositions, behavior, attitudes, intelligence, or abilities/aptitudes, some of which may be assigned by probabilistic methods);
• Education information (such as your education status or history);
• Employment information (such as your employment status or history, or your professional information);
• Internet activity (such as browsing history, search history, clicks, interactions with websites, applications and advertisements, or social media information);
• Demographic information (such as your age, date of birth, sex or gender, race, or ethnicity);
• Physical characteristics or biometric information (such as your size, height, weight, or other information relevant to your footwear and apparel preferences, as well as your appearance and voice);
• Financial information (such as your bank account number, credit card number, debit card number, other payment information);
• Location data (such as the geographical location information indicated by your mobile device or computer); and
• Sensitive Personal Information (such as your precise geolocation).

How Information About You Is Collected

When you interact with us, we may collect information about you directly. Examples of direct interaction with us include when you visit our websites, shop in our stores, communicate with our customer service representatives, attend our events, use our mobile applications, participate in our marketing efforts (including contests sweepstakes and virtual events), participate in our customer loyalty programs, or any other way you interact directly with us. When we collect information about you directly, we may ask you to affirmatively furnish the information to us (such as when we ask you for your telephone number), or we may collect the information from your electronic device (such as when you download and use our mobile applications or visit our websites) or by observing your activity (such as when you visit our stores). We and some of our service providers, contractors and advertising networks collect identifiers matched to your mobile or other devices, which can be used to deliver customized ads or content via the Internet, across different devices or browsers (sometimes called “cross-device tracking”). In some cases, we may engage service providers to help us operate our business, and they may collect data on our behalf in the course of the services they provide to us. In other cases, where permitted by applicable law, third parties may obtain information about you independently, and we may acquire that data (for example, by purchasing the data).

The following list describes the sources from which we or our service providers may collect various categories of personal information directly (from consumers like you) or indirectly (from third parties):

• Identifiers may be collected directly from consumers; public records; consumer data resellers/ brokers; advertising networks; operating systems and platforms; social networks/ social media.
• Contact information may be collected directly from consumers; public records; consumer data resellers/ brokers; or social networks/ social media.
• Profile information may be collected directly from consumers; consumer data resellers/ brokers; advertising networks; operating systems and platforms; or social networks/ social media.
• Education information may be collected directly from consumers; or consumer data resellers/ brokers.
• Employment information may be collected directly from consumers; or consumer data resellers/ brokers.
• Internet activity may be collected directly from consumers; consumer data resellers/ brokers; advertising networks; internet service providers; operating systems and platforms; or social networks/ social media.
• Demographic information may be collected directly from consumers; or consumer data resellers/ brokers.
• Physical characteristics or biometric information may be collected directly from consumers; or consumer data resellers/ brokers.
• Financial information may be collected directly from consumers.
• Location data may be collected directly from consumers; consumer data resellers/ brokers; advertising networks; internet service providers; operating systems and platforms; or social networks/ social media.

Why Your Information Is Collected, and Used, and Shared

We use the personal information we collect directly and indirectly to conduct our business, to communicate with you, and to provide better products, services, and experiences, as further described below. The specific purposes for which we or our service providers may collect and use information about you are (1) to provide the products and services that you have ordered or requested, and to communicate about your orders; (2) to enable and improve our customer service; (3) to address your comments, questions or complaints; (4) to personalize your experiences; (5) to understand your opinions, preferences and shopping habits; (6) to analyze trends and statistics; (7) to administer and fulfill our contests and other promotions, including special discounts for professionals, military personnel, students and first responders; (8) to analyze and improve our websites, mobile applications, facilities, products and services; (9) to market our products and services to you, including by sending you marketing communications and other information regarding our products, services, or special events, and to improve our marketing efforts; (10) to share reviews, testimonials, or other user-generated content; (11) to facilitate our merger or acquisition activities; (12) to secure and protect our information and technology systems, as well as information about you and other consumers; (13) to facilitate internal audits, dispute resolution or investigations; (14) to evaluate new technology for our businesses; (15) to conduct market research; (16) to formulate our business strategies; (17) to analyze information about organizations to which you may belong; (18) to enable us to monitor and evaluate our third party service providers and their activities; (19) to manage our gift card programs, loyalty programs, other stored value programs; (20) to keep records of transactions; (21) to comply with our contractual obligations; (22) to detect and address actual or potential fraud; (23) to establish and maintain data back-ups for our business continuity and disaster recovery; and (24) to comply with various legal obligations or other rules to which we are subject. The following list describes in detail the purposes for which we and our service providers collect and use each category of personal information (each number corresponds to a specific purpose above):

What Information About You Is Shared and With Whom

We operate under the following brand names: Altra®, Dickies®, Eastpak®, Icebreaker®, JanSport®, Kipling®, Napapijri®, Smartwool®, Supreme®, The North Face®, Timberland®, and Vans®, and we may share your personal information within our organization.

We may also share your personal information (including sensitive personal information) with service providers and contractors who provide services to us or conduct activities on our behalf. When we share your personal information with our service providers and contractors, we instruct them to only use or share your personal information for the intended purposes, which are limited to those listed above. One example of our information sharing with a service provider is when we share your name, address, and similar contact information with a courier service for the purpose of delivering a product to you and notifying you of the status of the shipment.  Our service providers and contractors include entities that perform the following activities on our behalf: marketing and advertising; order fulfillment; consumer or market research and analysis; account management; event or promotion management; fraud detection; security; customer service; payment processing; technical support; product creation. The categories of information that we may share with service providers and contractors are the following: Identifiers; Contact information; Profile information; Education information; Employment information; Internet activity; Demographic information; Physical characteristics or biometric information; Financial information; or Location data.  We share these categories of information for the same purposes we collect and use them, as described above under the caption “Why Your Information Is Collected and Used.”

We may also disclose consumers’ personal information (including sensitive personal information) to third parties who are not our contractors or service providers for the following purposes: to facilitate our merger or acquisition activities; to facilitate internal audits, dispute resolution or investigations; to detect and address actual or potential fraud; or to comply with various legal obligations or other rules to which we are subject.

We do not sell consumers’ personal information for money.  We do, however, share consumers’ personal information (including sensitive personal information) with certain third parties in ways that might be considered a “sale” of personal information under the California Consumer Privacy Act, even though we do not receive any financial compensation from the third parties in exchange.  For example, we allow third parties, such as Facebook® and Google®, to place technologies (such as cookies) on our websites for purposes of marketing to users of our websites.  To request that your personal information not be sold, please follow this hyperlink: Your Privacy Choices.

Children’s Privacy

We do not intend to collect personal information from anyone under the age of 16. If you are under the age of 16 you should not provide any personal information to us. If you are a parent or guardian of a child under the age of 16 and suspect they have provided personal information to us, you may contact us using one of the Communication Methods described in this Privacy Statement to notify us so that we may delete the information. We do not knowingly share or sell the personal information of consumers under 16 years of age.

Keeping Your Personal Information Secure

We store personal information on our servers or those of our service providers (including “cloud” servers), and it is accessible by authorized employees, representatives and agents who require access for the purposes described in this Privacy Statement. We have implemented reasonable security procedures and measures that are intended to protect personal information and our information technology systems that store personal information. Unfortunately, no transmission of information over the Internet nor storage of information electronically can be guaranteed to be 100% secure. In order to help protect personal information you provide to us, you: (i) should not share your password or account information with others, (ii) should use a secure internet connection and web browser, (iii) should select a unique, complex, secure password, (iv) should change your password frequently, and (v) should not use the same password elsewhere. If you become aware of any loss, theft, or unauthorized use of a password, please contact us immediately using the contact information below. By providing your email address in connection with a purchase or your use of our websites, mobile applications, or services, you are consenting to receive electronic notice of any information security issues using your most recent email address in our records.

Links To Other Websites

Our websites and mobile applications may contain links to third-party websites to which this Privacy Statement does not apply ("Linked Websites"). Your use of Linked Websites will be governed by the terms of use, privacy policies, and other terms, notices, and policies set forth on or referenced in those Linked Websites.

International Data Transfers

This Privacy Statement describes our policies and procedures in the United States and Canada. We are a global company, and personal information we collect in the United States and Canada may be transferred to other jurisdictions (such as the United States, Canada, and the European Union) as permitted by law, for the purposes described in this Privacy Statement, and the information may become subject to the laws of those jurisdictions and accessible to authorities in those jurisdictions.

Your Options Regarding Personal Information

We have established processes by which you or an authorized agent can submit requests regarding your personal information. To exercise your options as described in this Privacy Statement, you may contact us in one of the following ways:

• by telephone at +1-877-709-1800;
• by completing the web form at https://www.vfc.com/privacy-requests; or
• by mail at: VF Corporation, Attn: Privacy Officer, 105 Corporate Center Blvd., Greensboro, North Carolina, USA 27408.

Collectively, these are referred to as the “Communication Methods.” To effectively exercise your privacy options or inquire about how we handle your personal information, you must use one of these Communication Methods. You may also send questions or complaints to our Privacy Officer using the above Communication Methods, and we will take appropriate steps to address any legitimate concerns or complaints.

The list below describes types of requests you may make to us regarding information we have collected from you:

• Request to Know: You may ask us to furnish you with (i) the specific pieces of personal information we have collected about you; (ii) the categories of personal information we have collected about you; (iii) the categories of sources from which we collect information about you; (iv) the business or commercial purposes for collecting information about you; or (v) the categories of third parties with whom we share or have shared personal information about you; (vi) the categories of personal information we have shared about you; or (vii) profiling or automated decision-making affecting you.
• Request to Delete: You may ask us to delete any personal information that we have collected from you and to direct our service providers to delete your personal information from their records.
• Request to Correct: You may ask us to correct or update your personal information that has been previously provided to us.
• Request to Opt-Out of Sale: You may request that we not sell your personal information.
• Request to Opt-Out of Targeted Advertising: You may ask us not to target advertisements to you based on your behavior across contexts.
• Request to Opt-Out of Sharing for Third-Party Marketing: You may ask us not to share your personal information with unaffiliated third parties solely for their independent direct marketing purposes (under California’s Shine the Light Law).
• Request to Opt-Out of Profiling and Automated Decision-Making: You may ask us not to use your personal information in profiling or automated decision-making processes.
• Request to Opt-Out of the Use or Disclosure of Sensitive Personal Information: You may ask us not to use your sensitive personal information for certain purposes.
• Request to Opt-In: After making an opt-out request listed above, you may choose to opt back in.

We will make commercially reasonable efforts to accommodate your rRequest to Know, Delete or Correct within 3045 days; however, we may notify you during the initial 3045-day period that we will extend the timeframe as permitted by law. We will make commercially reasonable efforts to accommodate your Request to Opt-Out within 15 days. We reserve the right to deny any request to the extent permitted by applicable law.  We may decline a Request to Delete, in part or in whole, if we determine that there is a lawful basis for retaining the information, including because the information is necessary to (i) complete a transaction or perform a contract between us; (ii) ensure security; (iii) debug or repair errors; (iv) exercise a legal right; (v) comply with another law or a legal obligation; (vi) conduct research; (vii) enable solely internal uses that are reasonably aligned with our consumers’ reasonable expectations; or (viii) otherwise use the information, internally, in a lawful manner that is compatible with the context in which you provided the information. If we deny a request, in whole or in part, we will notify you using the Communication Method you have selected,, and we will provide you with instructions on how to appeal the decision. We will not discriminate against you because you have made a request described in this Privacy Statement or otherwise exercised your rights under applicable law. We may offer financial or non-financial incentives in connection with programs that require you to disclose certain personal information, such as a customer loyalty program, but only if you opt in to such an incentive program. If you opt in to any such incentive program, you may opt out at any time, as described in the terms and conditions of those programs, though you may lose the benefits associated with the incentive if you askrequire us to delete your information or limit the use of your information, we will comply with your request, but you may lose some or all of the benefits associated with the incentive program.  (For example, if you ask us to delete your personal information, you will lose any accumulated loyalty program points.)

Information regarding the consumer privacy requests we received in the prior calendar year is available here.

 

How Your Identity Will Be Verified

For your privacy and security, and to prevent fraud and other harmful activities, when we receive a request through one of the Communication Methods, we may need to ensure that the person submitting the request is the person they purport to be. Accordingly, we may take reasonable measures to verify the identity of the person submitting the request, as further described in our privacy request web portal. If we ask you to verify your identity, you must promptly cooperate with our efforts so that we can fulfill your request.

 

Requests from Authorized Agents

If you submit a consumer privacy request on behalf of another person, you must verify your legal authority to act on behalf of that person, and your identity and the identity of the other person, to our satisfaction before we can fulfill your request.

 

How You Can Opt Out of Online Advertising or Other Promotional Communications

In addition to the options described above, you can take other steps to limit the collection, use and sharing of your personal information. You can manage how your device, mobile browser and other devices share information with our websites and mobile apps, as well as how your browser handles cookies and other tracking technologies, by adjusting the privacy and security settings on your device. Please refer to instructions provided by your service provider or the manufacturer of your device to learn how to adjust your settings. Our websites currently do not have a mechanism to recognize an Internet browser’s “Do Not Track” signals, and we cannot follow those signals. Several of the companies that utilize cookies or other tracking or monitoring mechanisms enable you to opt out of advertising through mechanisms established by trade groups. If you wish to reduce this type of third-party, interest-based advertising, you may opt out of advertising from members of the National Advertising Initiative here, and from members of the Digital Advertising Alliance here (for US) or here (for Canada). Please note the links in the prior sentence will not opt you out of receiving all marketing communications from us. There are other ways in which you can tell us whether or not you want to receive promotional communications from us. When you set-up an account or log into your account on our websites or mobile applications, you may have an opportunity to make or change your selections with respect to each brand. You also will have an opportunity to opt-out of advertising email messages from us by clicking on an "unsubscribe" hyperlink contained in commercial e-mails those brands send you. If you receive a text message (SMS or MMS) from one of our brands and would like to opt out of receiving further text messages, you may do so by following the opt-out instructions within the text message.

 

Changes to This Privacy Statement

We will review our Privacy Statement periodically (at least annually), and we reserve the right, in our sole discretion, to revise, change or modify this Privacy Statement at any time. We will post any changes to this Privacy Statement on our websites and they will be effective as of the date of posting. We encourage you to visit this page periodically to review this information. By engaging with us, including by visiting our website(s) or mobile application(s), after this Privacy Statement has been updated, you agree to the updated terms of this Privacy Statement. This Privacy Statement was last updated on January 1, 2023.

 
Print a copy
 
 

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Terms & Conditions

Welcome to www.icebreaker.com (the Site).

In these terms and conditions (Terms), “icebreaker” “we”, “our” or “us” means icebreaker, a Division of VF Outdoor, LLC, and any reference to “you” or “your” refers to you.

When you access, browse, view, use, or order our products from the Site you agree to be bound by these Terms and any policies that we refer to in these Terms, including the following:

• Terms of Sale
• Site Terms of Use
• Privacy Policy
• Shipping Policy
• Returns Policy
• General Terms of the icebreaker's nature.rewards Program

Your privacy is very important to us. Please read our Privacy Policy for information about how icebreaker collects, uses, holds or discloses any personal information about you.

We may amend these Terms from time to time by posting the revised version on the Site or sending you an email before the effective date of any amendment. If you continue to use our Site following the effective date of an amendment to these Terms, then you will be deemed to have accepted the amendment. If you do not accept any amendment to these Terms you will not be penalised by us, however you may no longer use the Site from the effective date of that amendment.

Terms of Sale

Our Terms of Sale apply to you when you purchase a product from us on the Site, and you agree to be bound by our Terms of Sale when you order a product from the Site.

Site Terms of Use

When you access, browse, use or view the Site, you accept these Terms of Use.

General

Terms of Buying for Collection In-Store (BOPIS)

Our Terms of Buying for Collection In-store (BOPIS) apply to you when you buy a product on the Site for later collection in an icebreaker store, and you agree to be bound by these terms.

Terms of reservation

Our Terms of Reservation apply to you when you reserve a product – for later collection from one of our icebreaker stores – from us on the Site, and you agree to be bound by our Terms of Reservation when you reserve a product from the Site.

CONTACT INFORMATION

For questions or concerns you have about the Site, icebreaker products, your order on the Site, etc. please contact us via email at  IB_CS@vfc.com or phone at 1 888 530 0075.

Icebreaker, a Division of VF Outdoor, LLC
1551 Wewatta St
Denver, CO 80202

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Terms & Conditions

General Terms of the icebreaker's nature.rewards Program ("Terms")

As of October 04, 2021

Membership of icebreaker's nature.rewards Program ("The Program") and its benefits are offered at the discretion of icebreaker, which reserves the right to terminate, change, limit, modify, or cancel any rules, regulations, benefits, or conditions of participation of "The Program" at any time, with or without notice. In the event of cancellation, Points earned up to the date of cancellation will be issued according to the "Terms" in place immediately prior to cancellation.

icebreaker may change or modify these "Terms" at any time. We will post the revision date with the revised "Terms" on our website. Electing to remain a Member after a change in the "Terms" constitutes your acceptance of the revised "Terms". The revisions to "The Program" that icebreaker may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of points for each purchase and activity; (ii) increase the number of Points required to earn an Instant Reward and/or to qualify into a Level; (iii) cease providing a Instant Rewards and/or Level Rewards; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or using Instant Rewards and/or Level Rewards.

These "Terms" are void where and to the extent prohibited by law.

In the event of a dispute over ownership of an "The Program"'s account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration. For purposes of these "Terms", the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Abuse of "The Program", including failure to abide by these "Terms", the sale or barter (or the attempted sale or barter) of Instant Rewards, Level Rewards, Points, or promotional offers, and any misrepresentation of fact relating thereto or other improper conduct as determined by icebreaker in its sole judgment may result in cancellation of a Member's account and future disqualification from Program participation in "The Program", forfeiture of all Points accrued, and cancellation of any qualified Instant Rewards and Level Rewards. At our discretion, we may prosecute abuse of "The Program" to the fullest extent of the law.

You may cancel your nature.rewards membership at any time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. If you cancel your nature.rewards membership, your accrued Points will be forfeited.

Points are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

By agreeing to participate in "The Program", you release icebreaker, a Division of VF Outdoor, LLC, its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points, or the use of any Level Rewards and Instant Rewards by an individual other than "The Program"'s Member who earned the Level Rewards and Instant Rewards. You further agree to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in "The Program", use of Instant Rewards, use of products or experiences from the Level Rewards, or agreement to these "Terms".

The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to "The Program", membership in "The Program", or any products or services related to "The Program".

The "The Program" and these "Terms" will be governed by and construed under the substantive laws of the State of Oregon, without reference to conflict-of-laws considerations. The parties submit to the non-exclusive jurisdiction of the Courts of the State of Oregon.

The icebreaker logo, and other logos and taglines are the intellectual property of icebreaker.

If you have any questions about the "The Program" or these "Terms", please contact our icebreaker Customer Service team at 1-888-530-0075.

"The Program"

When a member joins "The Program", he or she can earn points on purchases made in the United States icebreaker website at www.icebreaker.com/en-us/ for purchases paid for in USD ($), made from, and delivered to, the United States only.

“The Program” is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with “The Program” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

Points will be earned during each nature.rewards Year. A nature.rewards Year is defined as a year from when you signed up to the nature.rewards program. For example, if you joined on the 1 April 2020, your nature.rewards year will end on the 31 March 2021.

"Participating Stores"

Store	Physical address
PORTLAND	1109 WEST BURNSIDE STREET, PORTLAND, OREGON 97209 UNITED STATES
BELLEVUE SQUARE	129 BELLEVUE SQUARE, BELLEVUE, WASHINGTON, 98004 UNITED STATES
WOODBURN	1001 ARNEY RD, #611, WOODBURN, OREGON, 97071 UNITED STATES

Eligibility

A member must be at least 18 years of age or above to enrol into the "The Program". Employees of icebreaker, a Division of VF Outdoor, LLC and all its affiliates and subsidiaries, and/or individuals receiving a discount or free product to represent the icebreaker brand are not eligible.

Joining "The Program"

A member may enrol into "The Program" online at www.icebreaker.com/en-us/ by creating an account. The user is responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. A member may update his/her personal information online at www.icebreaker.com/en-us/account or by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. A member may opt-out of "The Program" at any point in time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. Where a member opts-out, the member will lose all their entitlements to forfeit of all Points accrued, and any qualified Instant Rewards and Tier Rewards will be cancelled with immediate effect.

A member may join "The Program" at any time.

Earning Points

Points can be earned and accumulated during the nature.rewards Year. Members will receive fifty (50) points when upon signing up for a www.icebreaker.com/en-us/ account and registering as a Member. When purchases are made at www.icebreaker.com/en-us/ or “Participating Stores”, members will receive ten (10) points for every US$1 spent on eligible full-price product, five (5) points for every US$1 spent on eligible discounted product. Only purchases made on www.icebreaker.com/en-us/ from, and delivered to/within the United States of America are eligible for points accumulation.

There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as 'Pending'. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as 'Confirmed'.

Purchases with other discounts (for eg, Pro Membership or other partner, discount or coupon codes) and/or made during a promotional period will not be eligible to be converted to points unless explicitly stated. Accumulated points are used for the sole purpose of determining the Membership Level each member achieves within a nature.rewards Year and cannot be converted into cash or used to redeem rewards. All the points earned within a nature.rewards Year will continue to accumulate until the end of the nature.rewards year. At the end of the nature.rewards year, all accumulated points will be reset to zero (0).

“The Program” is also available across icebreaker’s participating retail stores (“Participating Stores”) within the United States. As such, all activities associated with “The Program” such as membership enrolment, earning points and redeeming of rewards can be done with the assistance of retail staff in the “Participating Stores”.

Membership Levels

Levels are tied to the points you earned within a nature.rewards Year. Each Level brings with it associated Level Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member. You will progressively get upgraded to higher Levels upon accumulating a certain amount of points within the nature.rewards Year. Members achieving the Seeker, Adventurer and The Natural tiers will remain within that Level for a maximum of two (2) nature.rewards Years. For example, if John achieves the Adventurer tier on October 1 2020, he will enjoy the tier rewards associated with Adventurer tier right through to the end of his nature.rewards Year 1 and until the end of his nature.rewards Year 2.

Rewards

Unless stated otherwise, rewards are typically issued via email, delivered to the email address submitted at the time of registration into the “The Program”.

Rewards in the form of discount coupons can be applied on purchases made on the www.icebreaker.com/en-us/ website subject to their expiry dates.

Each discount coupon must be applied in its entirety within a single order. The discount coupon’s value cannot be partially applied, split across multiple orders or saved for future orders.

Returning any or all items within a purchase that have discount coupon(s) applied shall only result in the refund of the actual final amount paid, in its original form of payment.

If an order has more than one item, the applied discount coupon(s)' total amount deducted is proportionately distributed across all the items in the order. As such, when an order is partially returned, the total amount refunded shall be the original price of the returned items less the proportionate discounts applied on the returned items.

The applied discount coupon(s) will not be refunded, and hence will be forfeited.

More than one (1) coupon code may be applied within a single purchase, as long as the total merchandise value in the bag has a minimum value of US$5 upon application of all discount coupon codes.

nature.rewards Referral program

Offer details valid from 4 October 2021 until further notice

Information on the nature.rewards referral programme is set out in these terms and conditions (terms). By accepting these terms you agree to comply with these terms and all referrals must comply with these terms to be valid. The general terms of the icebreaker's nature.rewards programme (general terms) also apply to this nature.rewards referral programme. They are available on this page. If there is any conflict between these terms and the general terms, these terms will prevail.

Loyalty Member Rewards for Referring a Friend

1. This offer is only valid for existing icebreaker nature.rewards members (the referrer) making legitimate referrals to friends and family (the referred friend) who are a new customer to icebreaker.com. A new customer is defined as someone who has not bought on icebeaker.com before, as identified by their email address.
2. The referrer qualifies for a reward of 20% off a future order over $75 for each referred friend who completes their first qualifying order while using their referral code. Subsequent orders made by a referred friend will not entitle the referrer to any further reward.
3. For the referrer to qualify for their kickback reward, the referred friend must be a new customer to icebreaker.com and both the referrer and the referred friend must be over 18 years old.
4. Multiple referral rewards cannot be redeemed cumulatively in a single order. Only one referral reward may be redeemed per order.
5. If not otherwise specified, referral rewards cannot be combined with other discount codes in a single order.
6. Rewards will be delivered to the referrer within 24 hours of the referred friend's completed and qualifying purchase, provided the referred friend's purchase is not cancelled. The referrer will be notified by email once a referred friend has completed their qualifying purchase and the reward is available within their nature.rewards dashboard.
7. If the referred friend’s purchase is cancelled, this will result in the referral reward being also cancelled. In the event a refund is requested on an order in which a referral offer was redeemed, the referred friend’s reward will be void.
8. Rewards will be valid for six (6) months from the date earned by the referrer. Rewards can only be used online at icebreaker.com, not in icebreaker stores.

Referral reward is non-transferrable, not valid for cash or cash equivalent and must be used in the currency in which it was received. Referrers should only invite friends or family members in a personal manner after receiving their prior permission. Bulk email distribution, diffusion or distribution to strangers, or any other promotion of the unique link in a manner that would constitute, or appear to constitute, unsolicited commercial email or "spam" in our sole discretion is expressly prohibited. Users who do not comply with the law, including anti-spam laws and data protection laws, shall indemnify us against any liabilities, costs and expenses we may incur as a result of such spam.

Special Offer for the Referred Friend

1. The referred friend qualifies for $20 off their first order (referred friend’s reward). The referred friend’s reward will be valid for six (6) months from the date of issuance.
2. Referred friend’s rewards can only be used online at icebreaker.com, not in Icebreaker stores.
3. To qualify for the offer, the referred friend must be a new customer to icebreaker.com and over the age of 18 at the time of ordering.
4. In the event a refund is requested on an order in which a referral offer was redeemed, the referred friend’s reward will be void.
5. The referred friend’s reward cannot be claimed by the same person making the referral.
6. If not otherwise specified, the referred friend’s reward cannot be combined with other discount codes in a single order and only one referral offer may be redeemed per order.
7. The referred friend’s reward is non-transferrable, not valid for cash or cash equivalent and must be used in the currency in which it was received.

Eligibility

Eligibility is limited to individuals only. nature.rewards Referral program cannot be used by our customers for any commercial or businesses purposes, including affiliate lead generation, as determined by us in our sole discretion.

Right to close the account

We are not responsible for omissions, errors, malfunctions, interruptions, deletions, delays or failures of operations. If the referrer and/or referred friend attempt to use the nature.rewards Referral program in a way that is discovered to be fraudulent, in breach of these Terms and Conditions or in violation of any law, statute or governmental regulation (such as attempting to gain a discount through self-referral by using a different email address, or distributing a referral link via commercial advertising or spam), we reserve the right to close the account(s) of any referrer and to undertake any legitimate actions, including for compensation of damages.

Right to change the Terms and Conditions or to cancel the Referral program

We reserve the right to change these Terms and Conditions at any time in our sole discretion. The nature.rewards Referral program is subject to modification or cancellation at any time without notice, at our sole discretion.

Email and Privacy Policies

By registering for "The Program", you agree to receive transactional emails regarding the "The Program" from icebreaker. These may include information about Points, Levels, Instant Rewards, Level Rewards, Program updates, and other related materials at the discretion of icebreaker. Members may not unsubscribe from transactional emails of "The Program", but can cancel their membership in "The Program" as described in the "Terms". When registering for "The Program", Members will have the option of signing up to receive promotional email offers and updates from icebreaker. Members may unsubscribe from icebreaker's promotional emails at any time via the unsubscribe link in those emails. By registering for "The Program", you consent to the collection, use and disclosure of your personal information as described in the icebreaker Privacy Policy.

For California Customers – Notice of Incentive

The categories of personal information collected to participate in The Program are:

Opt-in:  name, email address, optional gender information, ongoing purchase history is collected.

Opt-out:  You may cancel your nature.rewards membership at any time by emailing icebreaker's Customer Service team at IB_CS@vfc.com or by calling 1-888-530-0075. If you cancel your nature.rewards membership, your accrued Points will be forfeited. Any unexpired discount codes or free shipping codes sent to the customer will still remain usable.

We administer The Program in accordance with the California Consumer Privacy Act (CCPA). 

• If you instruct us to delete your personal information, we will comply as described in our Privacy Statement and as required by the CCPA; however, you may lose the benefits associated with The Program, including any previously accumulated benefits.
• The value of a typical consumer’s data collected in connection with the program that forms the basis for offering this program is [$36.40].
• To estimate the value of the consumer’s data, we measured the cost of acquiring the data related to the program in accordance with GAAP accounting standards and divided the cost by the number program participants.

For more information about the CCPA and how we handle personal information, please view the icebreaker Privacy Policy at https://www.icebreaker.com/en-us/service-privacy-policy.html  This Notice of Incentive was last updated on January 1, 2020.